Explore & discover

Helpful Links

Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

Teacher

Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

So I bought an Apple Watch from Apple. 

 

Went to to activate it. Was ready for the 25 “activation charge” and the 10/month.  Both seem a little high, but hey, what are you going to do?

 

But of course, that wasn’t enough for AT&T, now they are demanding to run a credit check? For a Watch that I paid for?

And then they come back with... you’ll need a $150 deposit?!?

 

Wait... For a watch? That I bought? That I'm going to pay you $10/month for "service". Attached to my current number. And... the kicker, I have a very good credit rating. 

 

Oh and get this, and I’m a customer with multiple devices on multiple plans that yes, sends AT&T Wireless a very good chunk of change each month. 

 

I think some bean counter must have though that a customer having to activate a watch on a plan they already have, attached to a phone they already have, means they are pretty much stuck unless they want to move their phone over so came up with the "hey, why just do $25 dollars to activate when we do a "credit check" and then make them put down $150 deposit"  Which we can then pocket for a year, invest, make some interest and then send them a paper check next year that they will probably forget about or lose and not even deposit. Ha, we win!

 

And also I have space in my other plans to add a device, but of course, they make you buy a separate "Unlimited Wearable Plan" for some reason.

 

Time me to send a letter to Congress. This is just a plain old scam. 

 

Contacting Apple tomorrow as well. Just to let them know how AT&T Wireless are bilking their Apple Watch customers.

  

$150 deposit. For a 10/month plan. For a watch, I own. A deposit? What on Earth for? So wrong. 

 

Oh and the first Apple Watch Series 3 I activated in Sept didn’t have this deposit requirement. So this must be a new racket they are running. 

 

I’ll be starting to move my devices over to Verizon based on this experience. 

 

For all others here. Watch out... when you activate your watch... because AT&T is going to watch your deposit money going into their account... and have a good ol' laugh. 

 

 

12,391 Views
Message 1 of 60
Tutor

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

Every thing I was told when buying my new phone has ended up being a lie. Of course you don’t know this until you get a bill that should have been $150/month and instead it is $400/month for 3 devices (I was told I have to have 3 devices and one of them had to be at least iPhone 8). You have a 14 day grace period to return everything 5 of which was spent getting my phones to port. The salesman changed the SIM card in one of the phones 3 times to try to get it to port. They are charging me activation and termination fees and many different “one” time charges for each of them. BUYER BEWARE !!! When you try to get the billing straightened out all you hear is”I so sorry.” I need help getting this mess straightened out. I explicitly told the salesman I could not have a bill more than &150/month.  $400/month????? 

Message 46 of 60
Tutor

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

BUYER BEWARE. Everything I was told in the local AT&T Store has turned out to be a lie!

These guys must work on commission knowing that you won’t find out about their deception until after your grace period and then you are SCREWED! AT&T personnel will tell you they are “Sorry” a hundred times but that is all they will do to resolve this issue. “SORRY” doesn’t pay this bill. If that is the best they can do to get my services and bill back to what I was told at purchase I will make it my mission to keep others from falling for their SCAMS. “Sorry” I became a customer.

Message 47 of 60
ACE - Expert

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand


@heymadiva wrote:

Every thing I was told when buying my new phone has ended up being a lie. Of course you don’t know this until you get a bill that should have been $150/month and instead it is $400/month for 3 devices (I was told I have to have 3 devices and one of them had to be at least iPhone 8). You have a 14 day grace period to return everything 5 of which was spent getting my phones to port. The salesman changed the SIM card in one of the phones 3 times to try to get it to port. 


From your details, I'm thinking it's not $400 a month, it's $400 the first month. I'd think if you look at your bill you can see it's for more than a month (maybe close to two months).  

 

They are charging me activation and termination fees and many different “one” time charges for each of them.

Those are not per month fees. Those are one time fees. I don't understand the confusion, do you think you are getting the one time fees every month?

 

I explicitly told the salesman I could not have a bill more than &150/month.  $400/month????? 

Adding a line and an iPhone 8 is going to add $43-$49 (plus fees/taxes) EACH month and that's if you got the cheapest iPhone 8.

 

If you don't need 3 devices, I'm not sure why you'd purchase them and then complain, it seems like you should check on that first. Especially if you weren't planning on buying an iPhone 8.

 

I can only think you didn't want the 3 devices and an iPhone 8 since you're complaining about it (but I'm not sure why you'd do it). It just makes no sense if you think about it. Unless you wanted a new user BOGO promo that required a new line and you chose to take that promo, but that seems like a key detail to leave out. That's going to raise your bill even more since you'd buy two phones.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 48 of 60
Tutor

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

The salesman told me that was the only way to get an unlimited plan. The price is well over what was discussed. I was there with him three hours trying to make sure I did not go over the budget I set at the beginning of our interview. I explained exactly how I used the internet and the type of devices I used. I was assured everything would continue to work as my previous service had done. Never was I told there would be a charge for my laptop, Kindle, or iPad to use the hotspot that was only supposed to be a $20/month period. I wanted unlimited plan to keep from having additional charges for overages. It’s just been a nightmare. Every time I have attempted to get the to remove all the extra SIM card charges that never ported in the first place I end up having more charges. I did not ask them to replace the SIM cards they said they would have to do so because the port had attempted and that particular SIM card would have to be replaced. They are the ones that kept getting the SIM cards to try to get our numbers ported. If the phone would not work it was never truly activated was it?
Message 49 of 60
Teacher

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

Why are you posting this in the Apple Watch Deposit thread?

Message 50 of 60
Tutor

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

Delete everything I thought this sight was an AT&T help line to resolve problems. I have done the best I can on my end to remove them.
Message 51 of 60
ACE - Expert

Re: Unlimited Plus and free HBO on Fire TV

@heymadiva wrote:
The salesman told me that was the only way to get an unlimited plan. The price is well over what was discussed. I was there with him three hours trying to make sure I did not go over the budget I set at the beginning of our interview. I explained exactly how I used the internet and the type of devices I used.

Unlimited Plus is $165 for three lines (plus taxes/fees) . That's NO devices, just the lines. Devices are a separate cost. 

 

Never was I told there would be a charge for my laptop, Kindle, or iPad to use the hotspot that was only supposed to be a $20/month period.

There should be no extra charge over the $20 a month (other than taxes/fees) for a hotspot line on unlimited Plus. (and the device cost if you didn't pay full price).

 

I don't know how much data you use on a hotspot, but you can share 10GB free on the built in hotspot on a phone and cancel the hotspot line. (Actually you can share more than 10GB, they haven't been slowing it down like the plan says it will).

 

I wanted unlimited plan to keep from having additional charges for overages.

That's a HUGE benefit.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 52 of 60
ACE - Sage

Re: Unlimited Plus and free HBO on Fire TV

@heymadiva 

None of this is unique to ATT.

Every device you want cellular service on would have a line charge, just like your previous carrier. 

Each line would have a one time activation fee.  You would pay a restock fee on any opened returned device. ($45)    If you bought new devices and have past the 14 day return period, you would get billed for them (and ETF or installments).  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 53 of 60
Tutor

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

My story is kinda the same. I didn't care to pay the $150 at first bc I do have a lot of lines and I was financing the watch. Except I got ticked off when I realized the $150 I was paying wasn't going towards the price of the watch. That's just jacked up. You trust me to finance a $429.00 watch with no down payment but I have to pay a $150 deposit to get access to the watch line that cost $10 a month....? That's where you draw the line in the sand when it comes to trusting me? Over a $10 a month line that I'm not even under contract for..? And my monthly payment wouldn't go down AND I have to pay a deposit.. 

No no no no...

 

I just don't get it. I would have been completely on board had they wanted a down payment for the watch and it lowered my monthly payment for the watch from 20.50 to 12.00 or so, bc like I said I have a few newer devices financed. ( two iP X's, three 8 Plus's, one iP 8, one 7Plus and one 6S Plus, none of which requires a single deposit for line or down payment.) But they wanted $150 "line access deposit" for a watch... 

Message 54 of 60
ACE - Expert

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand


@Dcperin1 wrote:

I just don't get it. I would have been completely on board had they wanted a down payment for the watch and it lowered my monthly payment for the watch from 20.50 to 12.00 or so, bc like I said I have a few newer devices financed. ( two iP X's, three 8 Plus's, one iP 8, one 7Plus and one 6S Plus, none of which requires a single deposit for line or down payment.) But they wanted $150 "line access deposit" for a watch... 


As you have eight lines already, perhaps you would have been asked it for any 9th line? (or any 7th financed device?)

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 55 of 60
Tutor

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

Maybe I would have. But It's kinda crazy to me that they trust me to pay $429.00 for the watch but not the $10 line access. To me it would make more sense if they ask for a deposit on the line AND a down payment. 

 

Idk. Is what it is. I left without the watch bc I don't want it that bad. I'm about to pay off 2 of the lines and close them. We'll see what happens then. Or if I'm smart I'll pay off the phone and keep the line and turn it into a smart watch line so they can't charge me a deposit for a line I already have. I would assume that would work right? Turn a line that doesn't have an installment into a watch line?

Message 56 of 60
Highlighted
ACE - Sage
Solution
Accepted by ACE - Master (ACE - Master)
Accepted by MicCheck
‎05-28-2018 6:57 AM

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

@Dcperin1 

Rather than close the existing lines, convert them to watch line.  (There is always a way around)

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Tags (1)
Message 57 of 60
Teacher

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

Since it happened to me I’ve moved my iPads to Verizon, and closed down a bunch of old devices I didn’t really need.

Next time I upgrade the phone I’ll move to it Verizon.

Told them not to take the $150 as it wasn’t fair.

I’m not sure which MBA thought it was a good idea to nickel and dime customers with multiple devices and high monthly bills.

Anyway, I feel better now. Giving AT&T a lot less money per month.

I recommend to everyone: Get a device on Verizon so at least you can be flexible if AT&T decides to take $150 to add a stupid watch.

It’s easy to make it cost them more than that in the long run.

May not stop them but at least it will make you feel better.
Message 58 of 60
Tutor

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

Yeah that's what I'm gonna do. They can't ask me for a deposit on a line I already have. 

Message 59 of 60
Contributor

Re: Scam Alert - Apple Watch 3 Credit Check, $150 Deposit Demand

Scammers mostly use the online method to cheat others for whatever purpose. Raising voice against such cheaters is must to educate others too.

 

Web Activism is an organization that allows people to raise voice against bad guys.

Message 60 of 60
Share this topic
Share this topic
Announcements

Do you need to fix, replace or track a device? We Can Help With That!

Additional Support