Contributor
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1 Message
Returned check
My bank frozen my account due to a mistake I had to have it took off and now my payment for my mobile phone has been return should I pay it again or will they put it Thur a second time?
Contributor
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1 Message
ATTHelp
Community Support
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231.4K Messages
7 years ago
Howdy @mammiebabies02!
I regret to hear you encountered an issue with your payment method. I can see how this can be frustrating. I am ecstatic to help!
If your payment was returned because of a bank error, it’s okay to go ahead and make the payment. Once you have made the payment, it will not be taken out of your bank account twice. If you have Autopay and concerns you may be charged twice. I will be more than happy to process the payment for you.
You can also make a payment online. All you need to do is follow this quick guide. If you have any further questions, Please feel free to contact us. We are here to help!
I appreciate you taking the time to write to us via AT&T’s Community Forums. Enjoy the rest of your day!
Cesar, AT&T Community Specialist
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