Employee
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1 Message
Restocking fees
AT&T service reps screwed up an attempt to add phones to my account by sending me the wrong phone twice and are wanting to charge me a restocking fee because I said forget it. This is after realizing that they were creating new accounts rather than adding to my existing account, also after telling me I could switch the phones at a wireless store for free. Restocking fee required at the wireless store.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
ATTHelp
Community Support
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231.3K Messages
6 years ago
Hello @fourkids
Thanks for the post.
We would like to check your upgrade. To fully assist with the issue further, we will need to look over your account in detail. We are sending you a private message (PM) to help in this matter. Please check your forums private message by clicking the Forums Inbox. Locate the PM from ATTCares and reply to the message with your specific account details.
We look forward to your response and the opportunity to help you!
Kenneth, AT&T Community Specialist
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