Contributor
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1 Message
Refund for services
We would like our refund of 33.00 dollars charged to my account because we were unable to use the services due to a broken cell phone.
Contributor
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1 Message
We would like our refund of 33.00 dollars charged to my account because we were unable to use the services due to a broken cell phone.
Accepted Solution
Official Solution
sandblaster
ACE - Expert
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64.7K Messages
6 years ago
Sorry, you won’t be getting a refund. The equipment to use the service, in other words the phone, is your responsibility. It’s not ATT’s fault you couldn’t use the service, they still provided it.
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ARam90
Scholar
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101 Messages
6 years ago
How did the phone break?
Also, this is a peer-to-peer forum and while AT&T does have a team that is present on the forums, they aren't actively monitoring the forums 24/7. You might be lucky of ATTCares responds, but to see if you can even get a refund, you should try calling customer service first.
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formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
You can replace your phone for as little as $40 off the prepiad rack. There is no refund on prepiad. It’s up to the customer to bring a compatible, working phone.
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