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Question about billing

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Question about billing

I just recently got a post paid service plan at AT&T and I was told in store that my bill would be about 84.41, but I just received the bill and almost had a heart attack, my bill is 148.41. This is my first bill with AT&T and I was not expecting something this high. Could it be possible that this is just a one time high bill or could it be my actual bill for my plan every month? If it is going to be that high every month, I will not be able to keep this plan since I go to school and have a baby on the way. 

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Accepted by Administrator (Administrator)
Accepted by davidbk
‎01-07-2019 12:09 PM

Re: Question about billing

Good morning @SRW14872, allow us to lend a helping hand. Your first bill may be higher than expected. Check out this support article on Understanding your first bill for more information. Thanks for reaching out to us.

 

Makaela, AT&T Community Specialist.

 


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Message 2 of 9
Contributor

Re: Question about billing

Want to know why my last bill was so much higher? 

Message 3 of 9
Contributor

Re: Question about billing

Ok I got my bill and it’s $288.81 I find that that’s really high for just having internet service. When I was told that I would only be paying 60.00 a month and the installation charge was going to be waived that I wasn’t going to have to pay that since it was an error on your company . If you will please go over my account and see that I’m only to pay 60.00 a month for internet for the first year and after that I will be paying 70.00. So I sent out in mail my payment of 100.00 today 5/18/2019

Message 4 of 9
ACE - Sage

Re: Question about billing


@Ruben67 wrote:

Ok I got my bill and it’s $288.81 I find that that’s really high for just having internet service. When I was told that I would only be paying 60.00 a month and the installation charge was going to be waived that I wasn’t going to have to pay that since it was an error on your company . If you will please go over my account and see that I’m only to pay 60.00 a month for internet for the first year and after that I will be paying 70.00. So I sent out in mail my payment of 100.00 today 5/18/2019


This isn’t the Internet forum, or how you reach At&t.  Paying short is a good way to get service shut off. 

Call AT&T. 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 9
Contributor

Re: Question about billing

Just reviewed previous bills and noticed unordered packages on my direct tv and when I called was told my service would be interrupted unless I paid. Did not notice there were 2 month of penthouse and other additional charges one month was taken care of and was told the bill would be back to $113.35 till contract Was up. Please help!  June

Message 6 of 9
ACE - Sage

Re: Question about billing


@Jab1948 wrote:

Just reviewed previous bills and noticed unordered packages on my direct tv and when I called was told my service would be interrupted unless I paid. Did not notice there were 2 month of penthouse and other additional charges one month was taken care of and was told the bill would be back to $113.35 till contract Was up. Please help!  June


Help how?  This is a customer populated forum, not AT&T.  

Someone watched movies and you have to pay the bill.  You might want to discuss with those who have access to your TV sets. Babysitter?  Teen age boy?

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 9
Contributor

Re: Question about billing

I’m not sure what this means I never sent this message and don’t get it
Message 8 of 9
ACE - Sage

Re: Question about billing


@Ruben67 wrote:
I’m not sure what this means I never sent this message and don’t get it

 You replied on someone else’s thread instead of making your own so the original person got your message and your reply in their email. Someone else has now done the exact same thing adding a third person to a thread and a third reply. 

 Neither your post nor the third post has anything whatsoever to do with wireless service. Wireless equals cell phones. 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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