Purchase Blocker

Contributor

Purchase Blocker

[ Edited ]

I am so angry. Feel like I have been swindled. I get a different answer from everyone I speak to. Bill goes higher each and every month without any change in data usage. Features are added without my  knowledge. I will be canceling as soon as possible.

Message 1 of 3 (1,587 Views)
Expert

Re: Bait and Switch


guardmaam wrote:

I am so angry. Feel like I have been swindled. I get a different answer from everyone I speak to. Bill goes higher each and every month without any change in data usage. Features are added without my  knowledge. I will be canceling as soon as possible.


curious - what features are being added with out your knowledge. If you are talking about 3rd partry billing costs there is a simple way to stop those companies from tricking you into agreeing to their monthly reoccurring charges - put a purchase block on the phone line. As mentioned - what features are ebing added?

Message 2 of 3 (1,517 Views)
Highlighted
Teacher
Solution
Accepted by ATTDelia (Employee)
‎09-30-2015 1:39 AM

Re: Bait and Switch

Add premium purchase blocker to your account. Customer service can do this and it is free.

Go to a corporate store and have them review your account. They should be able to remove any features put on by ATT, if there are 3rd party charges the blocker sill stop further charges just not credit charges already made.

Message 3 of 3 (1,455 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.