Tutor
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5 Messages
Protection pack required in Connecticut?
We upgraded to an IPhone 7 and an iPad today at the AT&T store in North Haven Ct. When we got home, we noticed a monthly charge of about $12 for each device on the statement for a Protection Pack. We returned to the store and the salesman and store manager told us that this was required by Connecticut state law, but that once you left the store you could have the charges removed. We had the charges removed, but honestly we are very skeptical of this explanation.
Could this his be true?
sandblaster
ACE - Expert
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64.7K Messages
7 years ago
I guess it is possible but I'd be very skeptical too. Personally, I wouldn't believe that explanation without proof.
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Gary L
ACE - Expert
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16.5K Messages
7 years ago
@AllenPhillips No. I don't believe it.
Let's ask @lizdance40 who lives there...?
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
I live in Connecticut, that's bull. What, you need insurance in case you walk into some one with your phone and hurt them? Total nonsense.
Just understand you lose or break the phone you still have to pay for it.
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AllenPhillips
Tutor
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5 Messages
7 years ago
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AllenPhillips
Tutor
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5 Messages
7 years ago
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formerlyknownas
ACE - Sage
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117K Messages
7 years ago
The store on Universal drive is a Company store too. Send a snap of your bill to @ATTMobilityCare and tell then what you were told. this wasn't the basic insurance.
BTW, you get bonus points for reading the bill. Can't tell you how many don't.
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AllenPhillips
Tutor
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5 Messages
7 years ago
I've got that image of the bill, but I'm a bit confused where to send it.
Was @ATTMobilityCare a Twitter account.
Thanks
Al
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
It is not a twitter account. It is the forum private message address. Click the link and on the resulting page click "send a message"
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ATTDmitriyCM
Former Community Manager
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10.4K Messages
7 years ago
Hello @AllenPhillips
Thank you for sharing your concern with us! You can also send a private message to me and I'll be happy to forward it to the right people. You can do that by clicking on this link: ATTDmitriyCM Private Message
Thanks,
Dmitriy / AT&T Community Management Team
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