- edited 10-18-2016 9:21 PM
Solved by: Go to Solution.
06-28-2017 3:45 AM
06-28-2017 3:45 AM
06-28-2017 6:55 AM
You just have to bug them to death. I either called or did the online chat every month Sept- April. They manually credited me when I called but some calls were long and I had to ask to talk to a manager. Also some reps were rude and misinformed so I learned to hang up on those and try back. AT&T must have some US call centers because I would often get a perfectly nice American agent I could understand. The foreign ones were usually rude, unwilling to help and difficult so I hung up on them and called back. I also made notes of names and what they promised me so I could report back the next time I called. Finally the credit started coming on its own a few months ago. It has been much more difficult than it should have been and I know plenty of people would likely give up. Maybe that's what AT&T wants but they are losing customers along the way. You shouldn't have to fight for something you were promised.
01-12-2018 5:36 PM
ATT Wireless Account - Samsung Galaxy 8. $200 Debit Card for Trade in not provided! Back in July, 2017 I received a notification on my online AT&T account advising I was eligible for a trade-in and I could receive $200. for my old phone if it was in good condition. I purchased a new phone and followed the instructions and returned my phone to AT&T and awaiting my $200. debit card. I still have not received it.
I began making calls and chatting online in September, I was advised the credit would show on my October statement. In October I was advised I would not received a credit on my account, but would be mailed a debit card within 3-4 days. In November, I was advised the debit card would be mailed and a $20. credit would be applied to my monthly statement. In December, a customer service rep kept me on the phone for 45 minutes completing information on a computer.. sounded confident.. no resolution.
I was given phone numbers to call, talked with several people who continually connected me to others. On Tuesday, 01/09 I was transferred to the Customer Service Loyalty program and spoke to someone for 45 minutes, They confirmed my phone was returned, their computer system had incorrect info and someone would call me in 24-72 hours to finalize/confirm info and send me the $200 debit card ....no one called within the 72 hours!
Extremely frustrated and going to the Attorney General.
06-11-2018 6:28 AM
So what to do, we have been having same problem since Nov 2017 and no one knows and customer service sucked.
We switched from Verizon to at&t too and traded in iPhone as well which is practically brand new as well.
We just want to know what happened and why didn't we receive the full amount.
Too much of a hassle if things like this go on what's the point of having them.
06-11-2018 6:38 AM
You didn’t meet the requirements as you switched from prepaid to prepaid.
03-18-2019 10:35 AM
The sad thing is that no matter what you do or talk to - they'll just lie to you about the condition of your phone OR give you the runaround that they'll have someone get back to you...and of course, they never do.
I will never trade in another phone to them through the mail - I will go to a retail shop and have them handle it....I have learned my lesson. If the phone isn't worth much to them, I can always sell it for more money to someone.