Postpaid Tax Rate Increased 317%

Can you post images to show us? 

Just the parts with the plan type and tax/fee totals (no phone or account numbers!).

          UPDATE: I have 2 phones, and 2 tablets, just to clear up any confusion. I recently spoke with Customer Care for the second time after a week, after I was told someone would contact me to clarify the situation, and no one has any answers other than what is available on the website or "Take my customer service summary into a store."

         To reiterate what I already know, I am painfully aware that the government, in all it's alphabet soup forms, sets the rates. But there was no prior notification to such a significant change, that's what my issue is with this whole thing.

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@FesteringRuin wrote:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

          UPDATE: I have 2 phones, and 2 tablets, just to clear up any confusion. I recently spoke with Customer Care for the second time after a week, after I was told someone would contact me to clarify the situation, and no one has any answers other than what is available on the website or "Take my customer service summary into a store."

 

         To reiterate what I already know, I am painfully aware that the government, in all it's alphabet soup forms, sets the rates. But there was no prior notification to such a significant change, that's what my issue is with this whole thing.

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Um tablets are charged at 10 bucks a line.  If they changed the tablets to phones the charges will go up for taxes.

here is the charge for my smart watch.

One tablet is set as the primary line, and the other has my MDPP attached to it for some reason. I'm paying $10 for access on both tablets, however.

FURTHER UPDATE: I've gone into my local AT&T store, and they have just as much information as anybody else does. They have no idea why my customer service summary says this, they can see when it was sent out, but there is no indication as to why. The gentleman I spoke with was genuinely helpful and shared my confusion of my situation, and suggested that I just wait until my next bill to see what actually happens.

I understand that I am a little pebble in a big pond, but I really feel like this company is just shrugging their shoulders at my problem. At the end of the day my business is just a drop in the bucket, but it's tragic that customers are getting the runaround like this. Trying to fix this issue before I get stuck with more charges that I don't need to be paying is really the only point.

In Connecticut, with 15 line fees, I pay $4.51 on each phone line, and $1.87 on each tablet line.

two phones and two tablets would be $12.76.  In California, $15 and change is low.  Your state has one of the highest rates in the USA.

Im confused on what the $39.99 is?   That doesn't look like taxes.  And I don't see tablets on the plan.

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@FesteringRuin wrote:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

          UPDATE: I have 2 phones, and 2 tablets, just to clear up any confusion. I recently spoke with Customer Care for the second time after a week, after I was told someone would contact me to clarify the situation, and no one has any answers other than what is available on the website or "Take my customer service summary into a store."

 

         To reiterate what I already know, I am painfully aware that the government, in all it's alphabet soup forms, sets the rates. But there was no prior notification to such a significant change, that's what my issue is with this whole thing.

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Which line items are significantly different from before? 

It has nothing to do with my line fees. Underneath the magnifying glass in the top right hand corner of the picture are my state and local taxes which are now being projected at a total of $39.33 with the federal stuff and AT&T's surcharges, which it's never been in the entire 3 plus years that I've had this account. What I actually pay every month is around $12.40. So, my question has been from the beginning: Why does my customer service summary say one thing and why did it supposedly change on the 3rd of September with no notice as to what or why? I haven't changed my plan in over 14 months, and then I upgraded last October. That's it.

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@FesteringRuin wrote:

It has nothing to do with my line fees. Underneath the magnifying glass in the top right hand corner of the picture are my state and local taxes which are now being projected at a total of $39.33 with the federal stuff and AT&T's surcharges, which it's never been in the entire 3 plus years that I've had this account. What I actually pay every month is around $12.40. So, my question has been from the beginning: Why does my customer service summary say one thing and why did it supposedly change on the 3rd of September with no notice as to what or why? I haven't changed my plan in over 14 months, and then I upgraded last October. That's it.

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Have you actually received a bill with higher rates on it?

If so, compare that and the bill before and let us know which taxes/fees/etc. are significantly higher. 

I would wait until the actual bill comes out. Customer service summaries are a tax estimate and usually use the highest rates for taxes and fees in the state in which the primary place of use for the line is.

My last CSS said my next bill would be $170, but it was only $145 because the taxes and fees estiamte for me was the highest possible for my lines in both California and Oklahoma.

I have one now that says my next bill will be $240 from adding 2 smartphones and a tablet, but I can pretty safely assume it'll be more like $210-$215.