Contributor
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1 Message
Poor Chat Experience regarding Billing
I just want to post that I had a very poor experience with one of the chat agents - Liezel D. If you get this person via chat support, you may want to close the chat and open another in hopes of getting a better agent.
My chat with Liezel was regarding a billing issue. I had to explain the issue multiple times to Liezel and Liezel still never seemed to understand it. In the end, I was assured by Liezel that the issue would be resolved in one hour...but it was not...and still is not.
Trying chat support again this afternoon to get this resolved...fingers crossed!
ATTHelp
Community Support
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231.2K Messages
7 years ago
Hello @MathewD!
I am sorry to hear you encountered an unpleasant experience when you contacted us for assistance via Chat. I will be more than happy to help in any way I can!
I understand your interaction was regarding a billing issue. I will be sending you a private message directly to your Forum’s Inbox, so we can further address any concerns you may have. Please be on the lookout!
Thank you for bringing this to our attention. I look forward to speaking with you and getting this matter taken care of. In the meantime, please enjoy your day!
Anabel, AT&T Community Specialist
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