Mentor
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88 Messages
Please answer the phone, ATT
I'm attempting the un-unify my bill and detach myself from the biggest debacle since New Coke. I've tried calling early and late. I'm on hold (again) as I'm typing this.
Is there ever a time when AT&T isn't "experiencing heavy call volumes"? And an even better question: Why can't we un-unify on the website? Also, why does it take 2 billing cycles to do this?
Hey, you are constantly telling us, as we wait on interminable hold, to use your website. Let us use it.
Busternutt
Professor
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3.2K Messages
8 years ago
Are you calling the 800 number or *611 from your phone. Any time I've used *611, wait time is only 2-5 minutes.
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Bornhere
Mentor
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88 Messages
8 years ago
Well, I took your advice and waited 20 minutes (after being told wait time would be 1 minute). I'm up to 53 minutes on the other phone. Maybe you are recognized and patched through. Alas, I'm not on the "special" list. I'm being facetious.
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formerlyknownas
ACE - Sage
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117.2K Messages
8 years ago
Have your our read this article? It includes contact information.
https://forums.att.com/t5/Wireless-Billing/Things-to-Know-when-Combining-your-Bill/m-p/4353490#M98582
If you would post results for others fighting the same problem, I'm sure it would be appreciated.
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Bornhere
Mentor
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88 Messages
8 years ago
I read it after hopping over the Rubicon and unifying. You see, I'm a man and we never read instructions or stop for directions. At 1 hour and 5 minutes and counting...
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Bornhere
Mentor
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88 Messages
8 years ago
I might not have the most exciting life, but waiting for 1 hour and 30 minutes is not on the top of the list for fun. I abandoned my call and will have to try another time.
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formerlyknownas
ACE - Sage
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117.2K Messages
8 years ago
BWAHAHAHA! Thanks for the giggle....
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