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Plan change and refund

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Plan change and refund

Currently I have $60/month prepaid plan. I had recharged 1 week back. If now I want to join a family plan  can I do it before my current plan is over. And if it is possible, whether I will get refund as out of 30days 23 days will be left.

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Message 1 of 8
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Accepted by popitree
‎09-30-2015 1:39 AM

Re: Plan change and refund

Hi popitree, 

 

With the Monthly GoPhone plans you would lose any time that you had on the plan if you switch over to a Post Paid family plan. You will not receive a refund for any time that was left over. If you had any balance in your GoPhone account, that would transfer over as a bill credit to the new Family Plan you join. 

 

You can change your plan at any time or join a family plan at any time without any issues. 

 

Hope this helps!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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Message 2 of 8
Contributor

Re: Plan change and refund

Thanks for reply, please let me know if I join a family plan in middle (not when the plan subscription started) what will be the cost then. 

Message 3 of 8
Employee

Re: Plan change and refund

Hi popitree,

 

As far as the cost to you, there would be no cost. The family plan would have a proation on your line only. I can't give you an exact amount as every account is different. You can visit a local AT&T store with the account holder that will be taking over your line and they can go over any costs assoicated with the migration. 

 

You can find your nearest AT&T store by clicking Here

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 8
Contributor

Re: Plan change and refund

I ordered an gophone an a 60.00 phone card! An i never received my phone card. Can I get a a 60.00 phone card put on my phone? So that I can activate my phone?? I have emails an a order number that proves I ordered the time card!
Message 5 of 8
Contributor

Re: Plan change and refund

I had a $45 prepaid plan with 6Gb / month.

But I extended to $65 cause I need more traffic. BUT mobile hotspot is not allowed. 

I use the mobile hotspot for my computer. So, I have to get back to $45 Smiley Sad

How can I turn my $65 payment into a payment for $45 plan?

Help me, please

 

Message 6 of 8
ACE - Expert

Re: Plan change and refund

@gophonevital  Contact/call ATT.   If you switch back you lose the rest of the plan you paid for.  

The $45 plan can have more data added $20 added 3 gigs.  

 

(The following is included after all posts to save typing) We are customers too, NOT employees. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 8
Contributor

Re: Plan change and refund

I don't like ATT service and customer success at all.

I'd never recommended it to anybody in my network 

Message 8 of 8
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