Plan change and refund

Contributor

Plan change and refund

Currently I have $60/month prepaid plan. I had recharged 1 week back. If now I want to join a family plan  can I do it before my current plan is over. And if it is possible, whether I will get refund as out of 30days 23 days will be left.

Message 1 of 5 (801 Views)
Highlighted
Employee
Solution
Accepted by topic author popitree
‎09-30-2015 1:39 AM

Re: Plan change and refund

Hi popitree, 

 

With the Monthly GoPhone plans you would lose any time that you had on the plan if you switch over to a Post Paid family plan. You will not receive a refund for any time that was left over. If you had any balance in your GoPhone account, that would transfer over as a bill credit to the new Family Plan you join. 

 

You can change your plan at any time or join a family plan at any time without any issues. 

 

Hope this helps!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5 (757 Views)
Contributor

Re: Plan change and refund

Thanks for reply, please let me know if I join a family plan in middle (not when the plan subscription started) what will be the cost then. 

Message 3 of 5 (753 Views)
Employee

Re: Plan change and refund

Hi popitree,

 

As far as the cost to you, there would be no cost. The family plan would have a proation on your line only. I can't give you an exact amount as every account is different. You can visit a local AT&T store with the account holder that will be taking over your line and they can go over any costs assoicated with the migration. 

 

You can find your nearest AT&T store by clicking Here

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 5 (745 Views)
Contributor

Re: Plan change and refund

I ordered an gophone an a 60.00 phone card! An i never received my phone card. Can I get a a 60.00 phone card put on my phone? So that I can activate my phone?? I have emails an a order number that proves I ordered the time card!
Message 5 of 5 (172 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.