Explore & discover

Helpful Links

Plan Change without My Consent

Teacher

Plan Change without My Consent

I have been an ATT customer for several years and have seen my bill increase on a regular basis. Recently I received a notice that I made changes to my account which I did not make. When I called the Customer Service number I was told that I was grandfathered in on a 10gb plan for my mobile devices and they decided to "improve" my service by upgrading me to a new 20gb plan at a cost increase of "only" $20 per month. I did not ask for this, wont use the additional gb and do not want to pay an additional $20. I was basically told that I had no choice and all other customers in my situation are happy about this change.  Really?  All other customers are happy with being forced to pay an additional $20 per month? The solution I was offered.....sign up for DirectTV and receive a bundle discount and visa gift card.  So let me get this straight ATT....you change my plan without my consent, raise my bill and offer me a discount only if I purchase yet another service for yet another monthly fee?  I think its time to start looking for a different provider.    

30,509 Views
Message 1 of 45
ACE - Expert

Re: Plan Change without My Consent


@CanItBeWorse wrote:
Actually, there was no notice at all. ATT never sent the bills. I guess you missed that part right? The att rep even said yeah we have had this weird problem with some accounts. We don’t know what happened but too bad.

You still could view your bill online, even if you didn't get the email notification reminding you to do so. Unless you choose paper billing, bills are never "sent," in any way. 

Glad you all think ATT is the bomb. Of course you altruistically jump on a forum and protect them from what are justified complaints from real customers.

I haven't given any opinion of AT&T. Just stating facts, such as the fact that your complaint isn't justified. 


Too many of us out here felt the exact same way so it is not just me that is annoyed at the sleazy underhanded Att tactics.

Price change are hardly underhanded

I am glad you are willing to give to have someone change what they commit whenever they feel like it and call it justified . I simply do not.

The only thing AT&T has committed to is providing you a month of service at the price agreed to. There's no committment  beyond that month. 

Att had an proper email to send the notices to. They chose not to. I checked once again. Att had the correct address at one point and no they never sent any bills or notices to the correct address.

And that stinks. That doesn't relieve of the responsibility of reading your bill. 

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 31 of 45
Contributor

Re: Plan Change without My Consent

I'm curious...Based on the link that was sent: https://www.att.com/esupport/article.html#!/wireless/KM1259100?gsi=0dv0Moo

 

It looks like AT&T indeed did raise prices, and took the liberty of assuming everyone wanted more data.  But I had a 6GB plan, that they upped to 12GB, charging me an extra $5/month.  Why didn't AT&T give me the option to stay at my 6GB plan, and get the new 6GB rate of $45 that those who were upped from the 3GB plan were given?  I mean I know the answer is because they are a money hungry unethical company, but wouldn't that be the right thing to do?

Message 32 of 45
ACE - Expert

Re: Plan Change without My Consent


@AmberH_318 wrote:

I'm curious...Based on the link that was sent: https://www.att.com/esupport/article.html#!/wireless/KM1259100?gsi=0dv0Moo

 

It looks like AT&T indeed did raise prices, and took the liberty of assuming everyone wanted more data.  But I had a 6GB plan, that they upped to 12GB, charging me an extra $5/month.  Why didn't AT&T give me the option to stay at my 6GB plan, and get the new 6GB rate of $45 that those who were upped from the 3GB plan were given?  I mean I know the answer is because they are a money hungry unethical company, but wouldn't that be the right thing to do?


No the right thing they should have done is just raised the price and not give the extra data.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 33 of 45
ACE - Expert

Re: Plan Change without My Consent


@AmberH_318 wrote:

I'm curious...Based on the link that was sent: https://www.att.com/esupport/article.html#!/wireless/KM1259100?gsi=0dv0Moo

 

It looks like AT&T indeed did raise prices,

 

Yes, that is correct.

 

and took the liberty of assuming everyone wanted more data.

 

Does that change anything? Would you be happier with the price increase if you still at 6 GB of data instead. 

 

But I had a 6GB plan, that they upped to 12GB, charging me an extra $5/month.  Why didn't AT&T give me the option to stay at my 6GB plan, and get the new 6GB rate of $45 that those who were upped from the 3GB plan were given?

 

Because the 3GB plan is no longer offered; those customers were grandfathered in, just like you were grandfathered in to your 6GB plan. 

 

  I mean I know the answer is because they are a money hungry unethical company, but wouldn't that be the right thing to do?

 

Depends on your definition of "right." They are a for-profit entity, so technically the "right" thing to do is make the most money for their stockholders. 


 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 34 of 45
ACE - Sage

Re: Plan Change without My Consent

Far more were delighted at the double data for a pittance than were perturbed by the increase.  Which is what ATT counted on.

   A good number moved to a comparable Flex plan (which you can do in your My ATT account in 2 minutes).  When 5G goes live next year and 5G phones are able to use it, data consumption is going to go up again.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 35 of 45
Teacher

Re: Plan Change without My Consent

My problem is they decided to change my plan and charge more money based on an email notice they never sent me. Instead of allowing people to opt in, they forced people out of a grandfathered plan if they did not opt out of it. Then said oh well it is your responsibility to know we pulled this crap. There is no way to return to the grandfathered plan.

It was basically a scam to get clients off the grandfathered plan. AT&T clearly does not value long time customers.

Message 36 of 45
ACE - Expert

Re: Plan Change without My Consent


@CanItBeWorse wrote:
My problem is they decided to change my plan and charge more money based on an email notice they never sent me. Instead of allowing people to opt in, they forced people out of a grandfathered plan if they did not opt out of it. Then said oh well it is your responsibility to know we pulled this crap. There is no way to return to the grandfathered plan.

It was basically a scam to get clients off the grandfathered plan. AT&T clearly does not value long time customers.


You're still on the grandfathered plan. It just costs more and includes more data. Why would they allow anyone to opt in for a price increase?

 

Again, this was a price increase. The additional data was just a bonus. The goal was raising your price. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 37 of 45
Contributor

Re: Plan Change without My Consent

This is a standard practice AT$T uses to increase their revenue. I get several emails a week from them trying to upsell DirectTV, but, not one notification about doubling my data -THAT I DONT USE - for a small increase in my monthly bill.  Nothing.

 

I'm not the only one - it's clearly being done en masse. 

 

Unethical - plain and simple. 

 

 

Message 38 of 45
Contributor

Re: Plan Change without My Consent

Contact support and they should be able to sort it out.

 

Watch your bill. 

 

Message 39 of 45
ACE - Sage

Re: Plan Change without My Consent


@wareyore wrote:

This is a standard practice AT$T uses to increase their revenue. I get several emails a week from them trying to upsell DirectTV, but, not one notification about doubling my data -THAT I DONT USE - for a small increase in my monthly bill.  Nothing.

 

I'm not the only one - it's clearly being done en masse. 

 

Unethical - plain and simple. 


It has happened before, both At&t and Verizon raised line fees on legacy plans.  

  Read the thread.   If you aren’t using the data, then look at one of the new plans, which may be cheaper for you.  

At&t (any carrier) does not use service contracts anymore.  When they started to phased

 them out 5 years ago, if you didn’t see this coming, you were wearing blinders.   I sure as heck did.  

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 40 of 45
ACE - Expert

Re: Plan Change without My Consent

@wareyore, it’s no secret companies use price increases to increase revenue. 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 41 of 45
Contributor

Re: Plan Change without My Consent

Had the same experience yesterday. Spent 1.5 hrs on the phone. At one point they explained to me that I was saving 5 dollars per month by going to the 20gb plan. When I checked the bill, it was clearly not true and so I called them again, then spent another 1.5 hrs. In the end was told they have no say on the plans. 

Yes its ATT's way of saying you're stuck so live with it. [Edited to comply with Guidelines]

Message 42 of 45
ACE - Expert

Re: Plan Change without My Consent

Yes its ATT's way of saying you're stuck so live with it. It should not be legal and we need to get a class action suit out of this.

But it is legal, read the wireless agreement. Your plan change was a rate increase. Why do you believe it should be illegal for wireless carriers to raise their rates? Or do you think that should be illegal for everyone? 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 43 of 45
Contributor

Re: Plan Change without My Consent

The same exact thing happened to me this past month. My unlimited plan went up by $10 and I was told that I was grand fathered in. Now my plan costs just as much as the other plans that they advertise. I've been with ATT for about ten years now; and after a couple of phone calls to customer service and getting contradicting information from each csr, I'm just gonna drop them and switch to another cell provider who's offering a lower price for the same service.  

Message 44 of 45
ACE - Sage

Re: Plan Change without My Consent


@Ariel_G wrote:

The same exact thing happened to me this past month. My unlimited plan went up by $10 and I was told that I was grand fathered in. Now my plan costs just as much as the other plans that they advertise. I've been with ATT for about ten years now; and after a couple of phone calls to customer service and getting contradicting information from each csr, I'm just gonna drop them and switch to another cell provider who's offering a lower price for the same service.  


    Do your homework, because that’s not true.  First a $10 increase on the untaxed portion, doubling your data plan, when no one offers large tiered plans any more, you CANNOT possibly beat that.

If you had the worst price to data combo, $100 for 10 gigs, or $10 per gig.  The price would be $110 for 20 gigs, or $5.50 per gig.  

The reason AT&T increase the cost of this plan is it because it’s FAR cheaper than any of the current plans.   I can’t even get cheaper from T-mobile with their “one” pricing.  

     The Value plan with $15 line fees is much cheaper than any of the new plans.  Taxes alone will cause a big jump in the per line cost.    Verizon would mean an unlimited plan, costing me $100 more.  AT&T Unlimited would cost me $80 more.  T-mobile came closest in price, but has no coverage, they would only be $48 more (although Netflix for free is nice, so it’s more like $40). 

 

 

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 45 of 45
Share this topic
Share this topic
Announcements
NEW - Take a look at our best value & price ever for unlimited wireless - AT&T Unlimited Starter and AT&T Unlimited Extra plans!

Additional Support