Teacher
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1 Message
Plan Change without My Consent
I have been an ATT customer for several years and have seen my bill increase on a regular basis. Recently I received a notice that I made changes to my account which I did not make. When I called the Customer Service number I was told that I was grandfathered in on a 10gb plan for my mobile devices and they decided to "improve" my service by upgrading me to a new 20gb plan at a cost increase of "only" $20 per month. I did not ask for this, wont use the additional gb and do not want to pay an additional $20. I was basically told that I had no choice and all other customers in my situation are happy about this change. Really? All other customers are happy with being forced to pay an additional $20 per month? The solution I was offered.....sign up for DirectTV and receive a bundle discount and visa gift card. So let me get this straight ATT....you change my plan without my consent, raise my bill and offer me a discount only if I purchase yet another service for yet another monthly fee? I think its time to start looking for a different provider.
AmberH_318
Contributor
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1 Message
6 years ago
I'm curious...Based on the link that was sent: https://www.att.com/support/article/wireless/KM1259100/
It looks like AT&T indeed did raise prices, and took the liberty of assuming everyone wanted more data. But I had a 6GB plan, that they upped to 12GB, charging me an extra $5/month. Why didn't AT&T give me the option to stay at my 6GB plan, and get the new 6GB rate of $45 that those who were upped from the 3GB plan were given? I mean I know the answer is because they are a money hungry unethical company, but wouldn't that be the right thing to do?
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GLIMMERMAN76
ACE - Expert
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23.9K Messages
6 years ago
No the right thing they should have done is just raised the price and not give the extra data.
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MicCheck
ACE - Expert
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14.2K Messages
6 years ago
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
Far more were delighted at the double data for a pittance than were perturbed by the increase. Which is what ATT counted on.
A good number moved to a comparable Flex plan (which you can do in your My ATT account in 2 minutes). When 5G goes live next year and 5G phones are able to use it, data consumption is going to go up again.
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CanItBeWorse
Teacher
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10 Messages
6 years ago
It was basically a scam to get clients off the grandfathered plan. AT&T clearly does not value long time customers.
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MicCheck
ACE - Expert
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14.2K Messages
6 years ago
You're still on the grandfathered plan. It just costs more and includes more data. Why would they allow anyone to opt in for a price increase?
Again, this was a price increase. The additional data was just a bonus. The goal was raising your price.
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wareyore
Contributor
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12 Messages
5 years ago
This is a standard practice AT$T uses to increase their revenue. I get several emails a week from them trying to upsell DirectTV, but, not one notification about doubling my data -THAT I DONT USE - for a small increase in my monthly bill. Nothing.
I'm not the only one - it's clearly being done en masse.
Unethical - plain and simple.
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wareyore
Contributor
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12 Messages
5 years ago
Contact support and they should be able to sort it out.
Watch your bill.
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formerlyknownas
ACE - Sage
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117K Messages
5 years ago
It has happened before, both At&t and Verizon raised line fees on legacy plans.
Read the thread. If you aren’t using the data, then look at one of the new plans, which may be cheaper for you.
At&t (any carrier) does not use service contracts anymore. When they started to phased
them out 5 years ago, if you didn’t see this coming, you were wearing blinders. I sure as heck did.
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MicCheck
ACE - Expert
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14.2K Messages
5 years ago
@wareyore, it’s no secret companies use price increases to increase revenue.
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