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Re: Plan Change without My Consent

Teacher

Plan Change without My Consent

I have been an ATT customer for several years and have seen my bill increase on a regular basis. Recently I received a notice that I made changes to my account which I did not make. When I called the Customer Service number I was told that I was grandfathered in on a 10gb plan for my mobile devices and they decided to "improve" my service by upgrading me to a new 20gb plan at a cost increase of "only" $20 per month. I did not ask for this, wont use the additional gb and do not want to pay an additional $20. I was basically told that I had no choice and all other customers in my situation are happy about this change.  Really?  All other customers are happy with being forced to pay an additional $20 per month? The solution I was offered.....sign up for DirectTV and receive a bundle discount and visa gift card.  So let me get this straight ATT....you change my plan without my consent, raise my bill and offer me a discount only if I purchase yet another service for yet another monthly fee?  I think its time to start looking for a different provider.    

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Message 1 of 45
ACE - Sage

Re: Plan Change without My Consent

Read TOS below.  ATT no longer has service contracts and can raise prices or change them.  If you choose to leave over the change you are not exempt from paying off your phones or devices on installments. 

I was ready for this 4 years ago.  Why do you think all carriers dumped 2 year contracts?   Without contracts carriers can and will make price and service changes.  

 

https://www.att.com/legal/terms.wirelessCustomerAgreement-list.html

1.3 Can AT&T Change My Terms And Rates?

We may change any terms, conditions, rates, fees, expenses, or charges regarding your Services at any time. We will provide you with notice of material changes (other than changes to governmental fees, proportional charges for governmental mandates, roaming rates or administrative charges) either in your monthly bill or separately. You understand and agree that State and Federal Universal Service Fees and other governmentally imposed fees, whether or not assessed directly upon you, may be increased based upon the government's or our calculations.

IF WE INCREASE THE PRICE OF ANY OF THE SERVICES TO WHICH YOU SUBSCRIBE, BEYOND THE LIMITS SET FORTH IN YOUR CUSTOMER SERVICE SUMMARY, OR IF WE MATERIALLY DECREASE THE GEOGRAPHICAL AREA IN WHICH YOUR AIRTIME RATE APPLIES (OTHER THAN A TEMPORARY DECREASE FOR REPAIRS OR MAINTENANCE), WE'LL DISCLOSE THE CHANGE AT LEAST ONE BILLING CYCLE IN ADVANCE (EITHER THROUGH A NOTICE WITH YOUR BILL, A TEXT MESSAGE TO YOUR DEVICE, OR OTHERWISE), AND YOU MAY TERMINATE THIS AGREEMENT WITHOUT PAYING AN EARLY TERMINATION FEE OR RETURNING OR PAYING FOR ANY PROMOTIONAL ITEMS, PROVIDED YOUR NOTICE OF TERMINATION IS DELIVERED TO US WITHIN THIRTY (30) DAYS AFTER THE FIRST BILL REFLECTING THE CHANGE.

If you lose your eligibility for a particular rate plan, we may change your rate plan to one for which you qualify.

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 2 of 45
ACE - Sage

Re: Plan Change without My Consent

The full scoop

https://www.att.com/esupport/article.html#!/wireless/KM1259100

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 45
ACE - Expert
Solution
Accepted by ACE - Master (ACE - Master)
Accepted by MicCheck
‎06-15-2018 8:03 AM

Re: Plan Change without My Consent

Your 10GB MSA plan is $80 for the data plus $20 line fee before the price increase. The 10GB Mobile Share Flex plan is $75 for the data plus $20 line fee. Rather than complaining about the change, why not just switch to the current and cheaper plan?

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 4 of 45
ACE - Master

Re: Plan Change without My Consent


@RB48723 wrote:

I have been an ATT customer for several years and have seen my bill increase on a regular basis.


 

Your bill has only increased in the past due to changes you have made. Taxes and fees have probably increased a few times, but most increases are choices customers make. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 45

Re: Plan Change without My Consent

Just called AT&T and the agent said we will not increase your data if you don't want it increased but you will still see a $5 price increase. Seriously, AT&T, who came up with that as a "solution?"  Going to research other providers now. 

Message 6 of 45

Re: Plan Change without My Consent

UPDATE: Just spoke with a manager. He was extremely nice and helpful.  He was able to void the $5 monthly increase in my bill. Now I'm impressed (and he still increased my data). Now that's excellent customer service! Thank you, Dalton.

Message 7 of 45
ACE - Expert

Re: Plan Change without My Consent

@nothappyClub Something tells me you will be back. I don’t believe it is possible to void the price increase. Perhaps the rep changed your plan. Anyway, please report back after you get the bill following when the price increase is supposed to happen. 

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 8 of 45
Contributor

Re: Plan Change without My Consent

I have had an unusually high data usage the last two months and called AT&T today to figure out why. The rep then informed me of a requested plan change on my account to increase my monthly data, which I did not authorize. She could not tell me who requested it and there is no one else who has access to my plan but me. I am very suspicious of AT&T now and I have been with them for 13 years. I have had many issues since upgrading to an IPhone in Jan. 

Message 9 of 45
ACE - Sage

Re: Plan Change without My Consent

@Kale111

Read the link....

https://www.att.com/esupport/article.html#!/wireless/KM1259100

You should have been notified already if you have the Mobile Share Advantage plan.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 10 of 45
Contributor

Re: Plan Change without My Consent

Thank you for the link to the article. I saw a pending change to my data plan from 16GB to 32GB and an increase of $10 and started getting worried as I had someone change my password once to my account, and knew I had not made the change. This article eased my mind.

 

I don’t know if I want the extra charge but if this is their way of doing a rate increase I’m happy to receive the extra data as we have occasionally gone over due to 8 devices on my plan.

Message 11 of 45
Highlighted
ACE - Sage

Re: Plan Change without My Consent

@BeachLover1105

The thought is 5g is coming and we will need more data than ever.   Let’s hope improved reception.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 12 of 45

Re: Plan Change without My Consent

Im mad that this is not the first time i have recieved terriable customer service. I contacted your escalation team and basicly got an F you. I was lied to about what options your phone had in the first place now you change my plan for me tell me its just 10.00 more i should be happy. This is crazy. Im paying off this phone i hate and leaving this terriable company.

Message 13 of 45
Teacher

Re: Plan Change without My Consent

[Per Guidelines:  Keep it Relevant and Appropriate]. AT&T wanted to charge everyone more whehter they needed it or not. So they did. AT&T made it abundantly clear in with this unethical, skanky move that they could care less about their clients. 

 

AT&T makes reading their agreement a non starter. Everyone just signs the {edited for word filter evasion}things. You need a lawyer to make sense of them.

 

I am fairly certain after speaking with a woman (supposedly supervisor) who turned into a witch when i told her i never recieved an email (and i still havent) to enable me to know i had an option to opt out of this plan to steal another 20 dollars per month for a service i have zero use for. She also claimed there was no going back to the grandfathered plan.

 

That is a pretty cool way to shaft people, send the email to an address that was changed over a year earlier and then tell them you notified them and that since they never got back to you, you agreed to be shafted.... Is that even legal? 

 

 

Message 14 of 45
Teacher

Re: Plan Change without My Consent

Excuse me but AT&T only provides service 70% of the time but insists on 100% payment for the 70% service.. I wonder how we all got talked into agreeing to this new business paradigm? See if it works for you. Go into work amd say hey I am providing 70% of the job but I still expect 100% of the pay. yeah lead ballon. 

Message 15 of 45
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