Community Support
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2.7K Messages
How does upgrading every year with AT&T Next work?
Get The Latest And The Greatest With Next!
AT&T is providing new and existing customers with simpler and more flexible ways to upgrade to a new smartphone. We know you want flexibility and choices. With our new plans, we’re giving you the power to decide between lower monthly payments or the ability to upgrade to the latest smartphone sooner.
Want to upgrade using your Next plan? Shop now! Upgrading a device online is super fast and easy!
- Hassle-free returns - Must return w/in 14 days. Restr’s apply. Offer subj. to change. Learn more.
- Free express shipping - Your new phone will ship as early as tomorrow*.
- Pick up at a store - Order online, then skip the lines and get expert help with setup
- Same-day delivery - We’ll bring it to you in person and help with activation and setup.**
How It Works:
| AT&T Next Every Year |
AT&T Next |
|
| Primary Benefit |
New device every year |
Lower monthly device payment |
| Upgrade Eligibility |
12 monthly payments or 50% of retail device cost paid off and trade-in of eligible device |
24 monthly payments or 80% of retail device cost paid off and trade-in of eligible device |
| Pay Off Phone |
24 months |
30 months |
Other Options:
- Device Trade-in: Customers who own their device, can trade it in and apply the value toward the new device cost in AT&T retail stores.
- Down payment: Customers can put money down at the time of purchase to apply towards the new device cost.
Wondering what your upgrade options are?
Dial *NEW# (*639#) to check for upgrade eligibility
Log into your account to see what is available to you!
Commonly Asked Questions
When can I upgrade with AT&T Next or AT&T Next Every Year
After you have been billed and made two monthly installment payments, as long as your account is in good standing, you are eligible to take advantage of our pay-to-upgrade option. For AT&T Next, pay a lump sum amount that fulfills 80% of the retail price in order to upgrade with eligible trade-in. For AT&T Next Every Year, pay a lump sum amount that fulfills 50% of the retail price in order to upgrade with eligible trade-in. Please note that to trade in your smartphone, it must be fully functional and in good physical condition.
Do I own the smartphone? Or is this a leasing offer?
The smartphone is yours, and you're responsible for the monthly installment payments. You're also responsible for any loss, theft, or damage to the smartphone—both during the installment agreement period and afterward. We recommend you purchase the optional mobile insurance to protect your investment.
Can I purchase any smartphone with AT&T Next or AT&T Next Every Year?
Yes, AT&T Next and AT&T Next Every Year are available purchase options with any smartphone.
Can I pay off my smartphone early?
Yes, you have the option to pay off the remaining balance of your installment agreement in full at any time.
What payments are due if I cancel AT&T Next or AT&T Next Every Year?
With AT&T Next and AT&T Next Every Year, if you cancel your wireless service with AT&T, the full outstanding balance on your installment agreement becomes immediately due.
For more answers to your questions, click here.
ChrisZ, AT&T Community Specialist
AT&T Help
Need help with an account specific question? Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
hatchcali
Contributor
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2 Messages
7 years ago
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hokancho
Contributor
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1 Message
7 years ago
I have an upgrade available and I plan on preordering the iphone X. Every time I get a new phone, I like to pay it off in full. My question is, If still have to pay full price ($999), for the phone, whats the point of having an upgrade?
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Slemery
Voyager
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2 Messages
7 years ago
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
You can keep your phone forever. If your Next plan is ending, that just means you are finished paying for it. The phone is yours to keep.
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MR_SMiT
ACE - Professor
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1.8K Messages
7 years ago
You don't have pay it off in full. If you really want iPhone X, you can use the Next Program to buy it.
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
An upgrade only means you can use the Next plan. You can buy a new phone anytime you want if you pay in full. You never have to wait for an upgrade if you pay in full.
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LIndakoz
Contributor
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2 Messages
7 years ago
If i decide to leave AT&T what happens to the money i owe on the phones we have on the next program? Do we have to pay them off before we can get new phone service? Does the ohter company take it over? Do we continue to pay AT&T?
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ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @LIndakoz!
Thank you for posting your question on the Community Forums! I can understand wanting to have more information about the Next Plan option. I can definitely help you clarify this for you!
With the AT&T Next Plan, you have the flexibility of getting a new phone financed. The good news is you have the ability to pay off any remaining installments at any time, if desired. This excellent article provides step-by-step instructions on how to complete this process online!
As far is if the other company you are considering will take over these payments, I suggest contacting them directly to get more information.
I hope you find this informative! If you have any other questions, don’t hesitate to let us know.
Regards,
Anabel, AT&T Community Specialist
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chevysales
Mentor
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43 Messages
6 years ago
Every ad I see on Att is for Next 30 month on the X.
I realize it’s to show cheaper competitive monthy payments but I’m Next Every Year. Don’t want any 30 month deal I just want same plan. It’s bad enough you have to jump thru hoops to return your phone to ATT and their employees know so little about a popular program they introduced back in 2013.
And see no way to change the option online. This is one of slew of reasons I use Apple Store App for all upgrades.
It’s ridiculous that Apples app can immediately see ATT info on current iPhone 7plus and offer me SAME plan to upgrade and ATT app/ on-line doesn’t or can’t offer me the same❓❓❓
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formerlyknownas
ACE - Sage
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117K Messages
6 years ago
@chevysales
You are losing money trading in a one year old phone. iPhone 7 is worth more tha 50% on eBay.
Iwouldnt trade it in, I would sell it, then pay off ATT. I also wouldn’t upgrade with ATT Next.
Apples upgrade program gives you first shot at next years phone, and Apple care plus, which has many benefits insurance can’t match.
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