Contributor
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2 Messages
Phone buyback
I have never received credit for my old iPhone 6 that AT&T bought back from me. I have called 2x and chatted 2x with representatives. I’ve also visited a store. It is frustrating me so much I may switch to Verizon.
mynameis
Associated Member
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118 Messages
6 years ago
Need more information
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Poneill
Contributor
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2 Messages
6 years ago
I visited an AT&T store in November and they said they couldn’t help me other than calling customer service again, which they did. I was again disconnected after waiting about 45 minutes.
At this point all I want is my account credited or my iPhone 6 back so that I can sell it myself.
My son traded his into Verizon and immediately received a confirmation email from them that they received it and his $ for the phone.
AT&T has shown terrible customer service through this process. I use AT&T because they are an union company and supposed to be a good employer even though Verizon has better reception in Iowa than AT&T.
What can I do to get my credit without hanging on the phone again for an absurd amount of time?
Thank you,
Patrick O’Neill
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