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I have been trying to make an arrangement for the last week and it wouldn't let me. I spoke with someone last night via instant messaging and they acted like they were going to help me and note my account so it wouldn't be shut off. I explained I have been working 12 hour shifts for the past 4 days I'm not able to call during business hours. They assured me they would help. Then they sent me to this website and I have just now been able to get it to work only to find out you have shut off my phone. So despite my numerous trys I still get turned off. I will pay you on the 10th. I have been playing catch up for the last month and a half because my husband finally has a full time job. I am very upset
Message 1 of 3
Accepted by ACE - Sage (ACE - Sage)
Accepted by lizdance40
‎02-07-2017 9:53 AM

Re: Payment

Greetings @Beka17,


I know it can be daunting trying to balance work and everything else in your life. I can definitely relate. I am sorry to hear you’ve been having some trouble setting up a payment arrangement. I would love to help out and share some information for the future.


A payment arrangement must be made while the account balance is still current, as it cannot be made once the balance goes past due. Once it is made, this will avoid a suspension for non-payment. Did you receive any error messages when trying to log in?  It is possible this could be an issue with the website.


Once the account is suspended, the entire past due balance must be paid in full in order to restore it. I understand everyone falls on hard times, and it is important we make sure our customers have help to avoid this in the future.


Please don’t hesitate to come back to the thread if you have any other questions. Thank you and have a wonderful rest of your day!


Portia, AT&T Community Specialist

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Message 2 of 3

Re: Payment

I paid the amount in full but it still says that the account is suspended 

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