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Payment arrangements/altering

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Payment arrangements/altering

We have had AT&T now for almost 8 years. Over the course of 8 years, life has happened and sometimes our bill has been late. We have made payment arrangements. Well a few times we have needed even more time outside of the dates that we can go on the payment arrangement tool online. So I either call or chat and sometimes they can extend farther. Here’s my question though... sometimes the representative will push the date out farther with no problems. Other times they say they can’t go any farther than what was offered online. So how is this decision made ? Why it it often such a different response. 

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Accepted by ATTKevin
‎12-28-2018 9:19 AM

Re: Payment arrangements/altering

Greetings @LovingChrist11

 

Setting scheduled payments is what we do best! We can help you with that!

 

To start the pace, you can follow these steps:

  1. Log onto myATT
  2. Click on the 3 lines Icon and select
  3. From billing and payments, scroll down and select Arrange A Late Payment
  4. After selecting arrange late payment, you will be transferred to a new page and continue the process to submit an arrangement.

You can also check out our Make Payment Arrangements Article for additional assistance.

 

We hope this information helps, and you enjoy the rest of your weekend!

 

Dwight, AT&T Community Specialist


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