06-20-2018 11:04 AM
I called a week ago to set up a payment arrangement for the 18th. I was informed that was fine and asked that they used the bank account on file. Today, my service was suspended (I thought the remaining balance had already been taken out, but it wasn’t so I paid it immediately). Now, they tell me I have to pay an additional $40 on my next bill because of the suspension. How do I get this resolved. I am not trying to pay an extra $40 because of a miscommunication.
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06-20-2018 11:12 AM
Payment arrangements must be made online. Customer service cannot enter payment arrangements.
06-20-2018 11:15 AM
02-18-2019 8:33 PM
02-19-2019 5:29 AM
Maybe they can make payment arrangements, but all the complaints about calling customer service to make a payment arrangement seems that the customer service never follows through.
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