Tutor
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3 Messages
PAYMENT ARRANGEMENTS / SERVICES SUSPENDED
Post billed account is suspended and I need to set payment up for 10-27-17 to pay bill,but I was hoping I could get my service reinstated since that’s only 4 days away.
Tutor
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3 Messages
Post billed account is suspended and I need to set payment up for 10-27-17 to pay bill,but I was hoping I could get my service reinstated since that’s only 4 days away.
Accepted Solution
Official Solution
MicCheck
ACE - Expert
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14.2K Messages
7 years ago
The time for payment arrangements is before the service is suspended. Once the service has been turned off, the account must be brought current before it will be restored.
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GoBamaGo
Tutor
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3 Messages
7 years ago
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MicCheck
ACE - Expert
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14.2K Messages
7 years ago
This is a community forum; very few employees post here, and most of those are not in an official role.
I am not a representative of AT&T. I'm just repeating their long-standing policy. I've never seen them budge or offer any leeway whatsoever with that policy.
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formerlyknownas
ACE - Sage
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117.2K Messages
7 years ago
@GoBamaGo
@MicCheck Is correct. The system is automated and Support cannot override it. Past abuse unfortunately ruined it for those who deserve a break under extraordinary circumstances
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GoBamaGo
Tutor
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3 Messages
7 years ago
What about the abuse that att is doing to its customers? So a few bad apples spoil it for us all? I really don’t think att is on the verge of bankruptcy or anything. They could let people that don’t abuse the system catch a break now and then. Things do happen to people that are beyond their control and when they’re depending on the service they’ve had for years,they cut your throat and say “Sorry,so and so screwed us over one time !”
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rath1952
Contributor
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1 Message
6 years ago
I m trying to set up payment arrangements so that my services will be restored eventually. I understand that I cannot have the services until then, I just cannot pay the full amount right now so I would like to split the payment into three payments. 230.00. 1-12, 230.00 1-19 and 230.00 1-26. I would like to set up reoccurring payments through my bank if possible.
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formerlyknownas
ACE - Sage
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117.2K Messages
6 years ago
You cannot set up payment arrangements once you are suspended. The purpose of that system is to prevent suspension. You can make payments if you want. Serviceis restored once your balance is zero. That means all past due and current amounts must be paid.
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Micki65
Contributor
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3 Messages
6 years ago
My service was suspended today March 21, 2018, can I pay the past due to balance next Friday, March 30, 2018? pay my bill.
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MicCheck
ACE - Expert
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14.2K Messages
6 years ago
You can pay whatever and whenever you want, but your service won't be restored until your account has a zero balance.
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Micki65
Contributor
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3 Messages
6 years ago
2018, online.
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