Contributor
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1 Message
Over charging
Why is our bill higher now then we where getting discount 27.68 and now it's only $13 something now that not right at all. The tablet was free and one cell phone was half off and we are getting charge for it plus the work discount too
ATTHelp
Community Support
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231.3K Messages
7 years ago
Hello @Sarahallen27,
Thank you for bringing your concern to us. I can definitely see how seeing unexpected charges on your bill can be of concern. I will be more than happy to personally assist in resolving this situation!
I would like to investigate what is causing these charges and address any concerns you may have. I invite you to send us a private message to @ATTCares, so we can gather more details.
In the message, please make sure to include your full name, account number, phone number(s) affected and the missing discounts. Any additional information you wish to provided will be welcomed.
I look forward to working with you and finding the best resolution!
Thank you for your time and have an awesome day!
Anabel, AT&T Community Specialist
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