08-07-2014 10:18 AM
08-07-2014 5:46 PM
08-08-2014 4:50 AM
08-11-2014 11:34 AM
I'm very sorry for any confusion. I don't believe that international billing policies have changed, sounds like what those reps meant was that today's smartphones might be using data with or without a direct user's input, since they do many things in the background, and regardless of how usage has occurred, it is billed. And an Airplane mode guarantees it doesn't happen, but as sandblaster explained, if the phone was in airplane the whole time, AT&T would never know if it even left the US. At some point it had to connect to the network for data usage to occur, and it could be all the background data from the phone itself or many popular apps.
You have another option for the future, all international data can be blocked on the account level, as well as calls or text messages if desired. It can be done by customer care for free.
Please let us know if you have any other questions.
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