Received a text "5/24/19" message expressing that we will receive help towards the account due to the flooding areas. Then another text came 05/30/19 extending the time frame 5/24-06/05, expressing we will not be charged for this time span. Called 611 & after 5 hours of being transfered every where no clear information was ever provided. The last supervisor spoke limited english avoided speaking about my wirless account. He made some changes to my DirectV account that was never requested, expressed we are not worried about TV bc the flooding means no power! What is a direct # to contact an english speaking rep & they will know what a state of emegerancy is. Have to stream news info 24/7 & the service keeps buffering and I am drowning in anger because no one over there was trained to address/resolve the issue
I left a message for the community manager. I hope someone will get in touch. I’m sorry you’re going through a difficult time.
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