Office of the President

Hi there @mk533p

I’d be happy to help with your request for contact information! I would recommend sending your correspondence to our mailing address, or sending us a fax.

Correspondence can be mailed to:

AT&T
PO Box 10330
Fort Wayne, IN 46851-0330

Or faxed to:

260-715-4686

All correspondence should include the following:

• Date written or sent
• The customer's name as it appears on the account
• Full name and relation or title (company) of the person sending the letter
• Account number(s) and or mobile numbers involved
• Any other accounts/mobiles the customer may have with us
• A current contact phone/fax number and contact name
• A valid return address (preferably not a PO Box)
• The problem or concern explained in detail
• The possible cause (who, what, when, where, and why)
• The customer's expectation/resolution
• Any supporting verifiable information or documentation

In order for all requests to be eligible for processing, they must be legible, signed, and have a cover letter, if possible. Please keep in mind that our correspondence team can only reply to the account holder at the billing address on file.

If this helps, please mark this answer as an accepted solution!

Thanks,

Charise

I have had a problem with my cell phone bill for the past 2-3 months and the situation has yet to be rectified. I sent a letter to this address over 1 week ago and to date; I have not received an email, text or phone call from anyone. Oh, but I did receive an automated call (today) stating that my bill was past due and to pay it in order to avoid further interruption. I am now going to fax this same letter to this fax number to see if I get any response. If I don’t hear anything from anyone by Thursday 10/8, I will be ending my service contract with AT&T and my family and will establish a new relationship with Verizon. Oh by the way, I am a long standing established consumer with AT&T over 13 years.

This is a customer to customer forum.  You might get someone from AT&T, but they don't monitor this forum.  I see that you say that you have been with AT&T for 13 yrs now.  What issue are you having with your bill?  Might need to call CS and see if they can help you.  When I have issues with my bill I call them up and they are able to fix the issue.

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@Apple187 wrote:

I have had a problem with my cell phone bill for the past 2-3 months and the situation has yet to be rectified. I sent a letter to this address over 1 week ago and to date; I have not received an email, text or phone call from anyone. Oh, but I did receive an automated call (today) stating that my bill was past due and to pay it in order to avoid further interruption. I am now going to fax this same letter to this fax number to see if I get any response. If I don’t hear anything from anyone by Thursday 10/8, I will be ending my service contract with AT&T and my family and will establish a new relationship with Verizon. Oh by the way, I am a long standing established consumer with AT&T over 13 years.

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@Tegucigalpa

equally fruitless.  Please look at your wireless customer agreement for resolving disputes.

Better business bureau maybe...

I will tell you that I have had very little actual help from any call to the President's Office except in the dsl tech division.  They try everything they can to help and take time to do it with you. 

FYI, The President's Office isn't really anywhere near what the moniker implies.  It is just a call center that has a little more access and leeway that a regular c/s rep.  The one near me ( I live in a 1 light town) is in the next little town over from me in my rural county. 

I know your frustration, but give them enough rope and maybe they will hang themselves. But do file a legitimate complaint to the FCC.  The more complaints they get, the better chance of someone doing something.

The "Office of the President" is a  line they use to pass you off to someone else.

I am having a problem that has going for 3 to 4 months now. I have been threatened with collections and just had my phone service cut off 2 days after I had paid my bill in full. I have spoken with 25 to 35 people with AT&T on the phone and have been told several times my problem has been resolved only to find out later nothing has changed or if it had changed it got worse. I have spent about 50 man hours(actual hours) on the phone with AT&T personnel in what must be every department.(to correct what I see on the screen when I sign in on the internet. For some reason my account number changed and I have unified accounts but do have any other service or devices from AT&T). They say they do not see what I see and when I pay what I think is my phone bill but I am paying for U Verse which I do not have nor have I EVER had!

I have been a customer since January of 1999 with the same phone number. I have never been late on my bill. I upgraded my phone but did not like it and sent it back(within the time period allowed). Then this nightmare began.

When my service was cut off(September 6, 2016) I went to the nearest AT&T store that was a corporate store. After talking with the manger who acted as if he did not want to hear my story he told me and wrote down for me to contact the "Office of the President" at AT&T. He did not offer me a phone to use and told me he had done everything he could do which was nothing. Walked to the doors and opened one up for me to walk out of. I am disabled and walk with a cane but very slowly(I was still sitting down).

I went to a friends home and used their phone and called the number he had written down. It was the basic phone number for customer service. I asked for the e-mail for the "Office of the President" and was told there was not one unless I searched online but what ever I found would NOT be the "Office of the President" at AT&T. I was told that to get me out of the store. I bet they all get and got a good laugh out of that.

This happened yesterday on September 6, 2016. My bill was and is paid in full (on September 2,2016) and "Customer Retention" was able to cut my phone service back on but told me they could not tell me how long it would be on. I would have to speak with "Accounts" who sent me to "Billing" which resolved nothing and I had already spoken with both of those departments many times.

There is NO "Office of the President" that a customer can get any contact ways for. It is a game they play much like "I cannot fix your problems with the tools I have in my tool box". Let me transfer you. The " I cannot fix your problems with what I am allowed to see on my screen". Let me transfer you.

If they say: let me tell you how to get anything fixed. Contact the "Office of the President" they may as well say drop your pants and bend over because I am about to to give you one up your A..!

Fine another service provider. As I have mentioned I have been with AT&T since 1999. I have been through every growing pain since I became a customer. It is worse now than ever and it has been bad for many years. They operate like about 15 different companies and they do not share information with one another. They will cut you off(hang up on you) if you have already been passed around and they know it. The "Office of the President" is way of saying we are tired of talking with you and we are useless and only trying to take your money for nothing.

Contact the BBB and file some complaint's. If you try and file a dispute with AT&T it will do nothing. They will keep it internal and do nothing.

I am about to file complaints and get an Attorney. I am taking my service to another company. They have got so bad you are better off with 2 cans some string. One can can even not have a bottom in it and you will get better service.

Contact "The Office of the President" and you may as well open your wallet or purse and give them every dollar you have and start using pay phones. Remember they took all of the pay phones away! You will still get better service! Start walking to whoever it is you want to speak with and if they are across an ocean you will get there sooner than getting any help from an office that does not exist.

Find a real cell phone service provider

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FCC & FTC SITES COMPLAIN THERE AND SEE HOW FAST YOU GET RESOLVED - HELP OTHER TOO BY DOING THIS!

go to FCC & FTC SITE and complain there, your get fast results, Do to help other people too.

I found that you can make the greatest progress by sending out a tweet telling people why to avoid AT&T.  This works with a lot of companies and actually gets you really far.  It got them to waive my $300 early termination fee for DirectTV that they want to charge me because they don't get a clear view of the sky at my house, and I already used the shotty service for 9 months, with 4 tech visits (which they charge $95 each for to fix their own problem). They would rather lose one customer than a lot.  They could care less if you threaten to stop business with them, but as soon as you make your story public, if they lose more than one customer, it is worth it for them to work with you.  Working with you costs a few hundred bucks, where as your tweet can cost them thousands.  Make sure you tag them in the tweet.  Tweeting my dispute has save me hundreds of dollars, and is worth it with any company.  Good luck.