Contributor
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1 Message
OVERAGE
I received a text stating not to worry about overages due to the hurricane. I haven't had wifi for several days now and will not be getting it any time soon. I have no choice in this matter. The text said not to worry about overage fees and that you will waive them. Why are they on my bill? And why am I being charged for it?
dirtboy01
Mentor
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53 Messages
7 years ago
According to AT&T newsroom the period for not being charged is in October. you may want to call them and verify the text you have recieved
http://about.att.com/story/att_waiving_overage_charges_for_those_affected_by_hurricane_matthew.html
There is a site saying the account will be credited in 2-3 billing cycles. you may want to call them and find out whats going on
http://www.kens5.com/weather/harvey/att-issuing-credits-for-harvey-victims/469401454
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sandblaster
ACE - Expert
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64.7K Messages
7 years ago
The billing of overage charges is automatic. It is too difficult to change the billing system. They will go back and remove or credit the overage charges afterward.
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