Not receiving txt 2 pay notifications out of the blue

Hello @jaron1478!

TXT-2-PAY is such an awesome way to pay your bill. When things stop working it can certainly throw a wrench into plans. I would love to help you out!

Since the TXT-2-PAY is set up properly to notify the account holder, I would recommend completely removing the number and re-adding it. You can also head to your myATT profile and ensure your billing notifications are set to the correct profiles. Our article for custom billing notifications has all the steps you need to ensure your notifications are heading to the correct number.

Thanks for reaching out! Have a great rest of your week!

Michelle, AT&T Community Specialist

I've unenrolled and reenrolled in TXT-2-Pay twice now and the service still isn't working properly. Some months I get the TXT-2-Pay alert and others I don't. A trouble ticket had been opened on multiple occasions without any resolution or any additional contact to me. In the meantime, when I don't get the TXT 2 Pay notification and I forget to pay my cell phone bill AT&T charges me a $5 late fee. I have the money to pay my bill but AT&T offers customers a payment feature that doesn't work. If I expect to eat a text to pay my bill and I don't get it then I may forget to pay the bill. How can Chipotle and Dunkin Donuts send out text messages to customers successfully for promotions but AT&T, a communications company, can't get it right? I brought this to AT&T's attention 8 months ago. I was told the tech department would research the issue and reach out to me. I've never heard from AT&T about this trouble ticket. 

If the TXT 2 Pay service isn't working properly then don't offer it. If it does work as intended then please tell me how I can make sure it works consistently for me.

Thank you,

An AT&T customer of more than 2 decades

Hello @NoTextAgain!

I am sorry to read you are having trouble with our TXT 2-Pay notifications. I know how important it is to receive the notification your bill is ready to pay.

If you have tried the above suggestions and are still experiencing issues, please send a private message to @ATTMobilityCare. Within the message, please include your full name, account number, best time and method to contact you.

I look forward to hearing from you.

Michelle, AT&T Community Specialist

Hello @NoTextAgain!

Thank you for reaching back. Since you have been in contact with the Office of the President, they would be your main point of contact to see if they may have an update regarding your TXT-2-Pay situation. They are great at resolving issues and giving updates. With it being a week since hearing from them, I highly recommend giving a call back to see if there might be any news.

Best regards,

Michelle, AT&T Community Specialist

@ATTCares @ATTMobilityCare Can I expect a response from AT&T on this? Can customers count on TXT-2-Pay to work?

Hello @NoTextAgain!

Thank you for keeping us updated. I sincerely apologize about your experience you had when you contacted the Office of the President. I will be happy to continue assisting!

I understand receiving notifications is a great way to avoid getting late fees when it comes to paying your bill on time. I appreciate you sending us a private message to investigate what is causing this error. At this moment, I have not received your information, but as soon as I do, I will be in contact with you.

In the meantime, I would like to provide you an alternate option, so you never miss a payment. When you sign up with AutoPay, you have the ability to automatically transfer funds from your bank account, debit or credit card to pay your monthly bill.  To enroll for this convenient service, please click here.

I hope this information helps! I look forward to speak with you and help you resolve your concern.

Have a nice weekend!

Michelle, AT&T Community Specialist

@ATTCares Just so I am clear, do you need any information from me or will you be able
to get the info I provided earlier in relation to this thread? I still haven't heard from you nor the Office of the President.