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Next and military do not mix!!!

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Next and military do not mix!!!

My wife and I decided to go to the AT&T store in Navarre, Fl to check on upgrades. We were eligible. I told the salesman that I was leaving for in a few days for Korea. He said I would be able to suspend my account since I was on orders. I called AT&T that following weekend to suspend my account and the lady said email a copy of your orders and information to ****@att.com. Almost one month later my wife and I found out that they denied my request to suspend my payments while on Military Orders. I wish someone spoke the truth or even spoke to me or my wife. My wife and I have to pay $600 to suspend my account because I bought a new phone and the customer support personnel, including Neda, Brian, and Curtis @ AT&T technical support said they could do nothing about it since it is a new plan, does that means AT&T found a loop hole to continue making money while taking it from military members? I can't even use this newly purchased phone since it is only for AT&T. Sad Face in Korea. Thanks for........the run around and your dedication AT&T!

[edited for privacy]

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Message 1 of 3
Community Manager

Re: Next and military do not mix!!!

Hello, Josh.james!

 

Thanks for posting. I'm so sorry to hear that you were unable to suspend your service. We would be happy to review your account and discuss some alternatives, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 3
Contributor

Re: Next and military do not mix!!!

The issue was resolved yesterday. Thank you.
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