New Service Scams

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Contributor

New Service Scams

If you are here to help, tell me this, how do we get copies of our sales calls? I've called 4 times into customer services this evening and still at the same place I started. Nowhere. I recently moved and signed up for new Uverse services as well as switching over my wireless to ATT.

 

I did not expect to receive a 373.00 bill for both services for ONE month, for ONE line. I am past the point of being upset. I simply want to review the sales calls with a director of some sort and have my billing set at what I was promised. I do have an email from the sales rep and am currently chatting with customer service.

 

However I find it hilarious that she attempts to reassure me that a service request will be entered but she can't give me the number because the system is "updating." I find all of this very convenient, as I am now locked into a contract. If we pull the calls, you will find that ATT is in breach of contract. How or who can I talk to? I don't want more of less than what I agreed to. I want what I was promised. That is all. Deceptive practices help no one. It would be much more cost effective to assist me with my issue and honor the amounts I was promised, than to lose me as a customer along with my recurring revenue. 

Message 1 of 7 (229 Views)
Contributor

Sales & Service deception

If you are here to help, tell me this, how do we get copies of our sales calls? I've called 4 times into customer services this evening and still at the same place I started. Nowhere. I recently moved and signed up for new Uverse services as well as switching over my wireless to ATT.

 

I did not expect to receive a 373.00 bill for both services for ONE month, for ONE line. I am past the point of being upset. I simply want to review the sales calls with a director of some sort and have my billing set at what I was promised. I do have an email from the sales rep and am currently chatting with customer service.

 

However I find it hilarious that she attempts to reassure me that a service request will be entered but she can't give me the number because the system is "updating." I find all of this very convenient, as I am now locked into a contract. If we pull the calls, you will find that ATT is in breach of contract. How or who can I talk to? I don't want more of less than what I agreed to. I want what I was promised. That is all. Deceptive practices help no one. It would be much more cost effective to assist me with my issue and honor the amounts I was promised, than to lose me as a customer along with my recurring revenue. 

Message 2 of 7 (214 Views)
ACE - Expert

Re: Sales & Service deception

Just because they play a statement saying your call may be recorded doesn't mean that it actually was, or that it can be retrieved easily based on your name or account number.  At best it will be retrievable if you know who you talked to and when.  The best way of having a recording is if you also inform them that you're making your own recording and do so.

If you want to resolve your issues, instead of asking about a recording that may not even exist, I'd suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 3 of 7 (210 Views)
Contributor

Re: Uverse Billing

I called 4 times this evening as well. It's insane. Both my Uverse and Wireless bill, first month, 373.00 

Are they kidding me? I've asked for call copies and or to review them with a supervisor or someone that can actually help me. This is insane. 

Message 4 of 7 (196 Views)
ACE - Guru

Re: Sales & Service deception

This might help Understanding your first bill 

 

Scroll down to see about the billing.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 5 of 7 (207 Views)
ACE - Professor

@LValdez - Sorry to hear this!!! However you mentioned th...

[ Edited ]
@LValdez76

Sorry to hear this!!! However you mentioned that this is your first bill so I think we may have found the cause of the high bill! It is normal for the first bill to be high as normally there are activation fees ($40 per line; only a one time fee) as well as partial charges for the current month as well as the next month being charged in advance. Your bill is available to view on the MyAT&T portal.

If the bill isn't there yet, it should be within 72 hours normally, but can take longer if it's the first bill. Hope this helps and relieves some concerns!!
~Sunshine Smiley Happy
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 7 (223 Views)
Employee

Re: Uverse Billing

Your first bill is actual two bills, the first being a prorated bill based on number of days left in billing cycle (the more days, the higher the bill... 3 days is different than 21 days left).

The second is the next month bill as Uverse bills ahead of service being used (like a driveup window, you pay first).

 

Then you will associated fees and taxes with each portion, depending on what services you ordered, $350-$400 is a common first bill.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 7 of 7 (193 Views)
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