New Service Scams

If you are here to help, tell me this, how do we get copies of our sales calls? I've called 4 times into customer services this evening and still at the same place I started. Nowhere. I recently moved and signed up for new Uverse services as well as switching over my wireless to ATT.

I did not expect to receive a 373.00 bill for both services for ONE month, for ONE line. I am past the point of being upset. I simply want to review the sales calls with a director of some sort and have my billing set at what I was promised. I do have an email from the sales rep and am currently chatting with customer service.

However I find it hilarious that she attempts to reassure me that a service request will be entered but she can't give me the number because the system is "updating." I find all of this very convenient, as I am now locked into a contract. If we pull the calls, you will find that ATT is in breach of contract. How or who can I talk to? I don't want more of less than what I agreed to. I want what I was promised. That is all. Deceptive practices help no one. It would be much more cost effective to assist me with my issue and honor the amounts I was promised, than to lose me as a customer along with my recurring revenue. 

Just because they play a statement saying your call may be recorded doesn't mean that it actually was, or that it can be retrieved easily based on your name or account number.  At best it will be retrievable if you know who you talked to and when.  The best way of having a recording is if you also inform them that you're making your own recording and do so.

If you want to resolve your issues, instead of asking about a recording that may not even exist, I'd suggest that you click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issues. You can expect a reply via return PM (the blue envelope  will appear in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

I called 4 times this evening as well. It's insane. Both my Uverse and Wireless bill, first month, 373.00 

Are they kidding me? I've asked for call copies and or to review them with a supervisor or someone that can actually help me. This is insane. 

This might help Understanding your first bill 

Scroll down to see about the billing.