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Posted May 1, 2012
12:42:44 PM
New Bill layout is TERRIBLE!

Not many say it, but i have been a happy AT&T customer for 5 years (and many years before that, before i moved out of their coverage area) - but now i am NOT!

 

You guys changed the Bill layout - so i can NOT get a 1 page summary for one line on an account with 3 numbers. I expense one line, and it used to be easy - download the PDF, find the page with my number and print the first page that summarized all of my lines expenses.

 

Now the PDF is 2 columns and the summary page wraps the phone lines between collumns and pages until the summary is done - OK It is at the beginning - but it does no good for anyone that wants to expense lines individually. The HTML version is not any better as indvidual summaries are more then a single page; it doesn't matter if you print to PDF or HTML Yes i can cut and paste from HTML to Word, but then it looks like something anyone could just make up.

 

Please fix this ASAP!

 

Bring back one page summary of each line in the PDF - why did you break what has worked so well for the last 5 years?

Not many say it, but i have been a happy AT&T customer for 5 years (and many years before that, before i moved out of their coverage area) - but now i am NOT!

 

You guys changed the Bill layout - so i can NOT get a 1 page summary for one line on an account with 3 numbers. I expense one line, and it used to be easy - download the PDF, find the page with my number and print the first page that summarized all of my lines expenses.

 

Now the PDF is 2 columns and the summary page wraps the phone lines between collumns and pages until the summary is done - OK It is at the beginning - but it does no good for anyone that wants to expense lines individually. The HTML version is not any better as indvidual summaries are more then a single page; it doesn't matter if you print to PDF or HTML Yes i can cut and paste from HTML to Word, but then it looks like something anyone could just make up.

 

Please fix this ASAP!

 

Bring back one page summary of each line in the PDF - why did you break what has worked so well for the last 5 years?

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May 1, 2012 4:40:02 PM
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Teacher

My Wireless Statement has the following components:

  Summary - 3 pages (at the front of the bill) (numbered 1 - 3)

  Detailed Usage - another 11 pages (numbered 1 - 11)

 

On the 1st page of the Summary is a Section entitled Service Summary.

There it lists the total cost of each line by Phone Number

You can use the amount listed for your particular phone number to expense it for business.

 

The pages 2 & 3 of the Summary is just the detail of the charges that make up the totals on page 1.

This information is also broken down by phone number.

 

I very easily allocate the expense of each of my Wireless Phone Numbers using that information.

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New Bill layout is TERRIBLE!

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May 1, 2012 12:58:57 PM
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Former Community Manager

I'm sorry the new format isn't working for you but I appreciate your feedback and will make sure it gets to the right folks. 

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm sorry the new format isn't working for you but I appreciate your feedback and will make sure it gets to the right folks. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: New Bill layout is TERRIBLE!

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May 1, 2012 2:22:56 PM
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+1 on this same problem. You can add to the problems that the "paper bill" suddenly stopped listing call details. It did last month with the new format, and stopped this month. CS was only able to offer me a PAPER version for $1.99 per line per month. Please bring it back to the PDF under download paper bill. Many of us need this for expense and compliance reasons.

+1 on this same problem. You can add to the problems that the "paper bill" suddenly stopped listing call details. It did last month with the new format, and stopped this month. CS was only able to offer me a PAPER version for $1.99 per line per month. Please bring it back to the PDF under download paper bill. Many of us need this for expense and compliance reasons.

Re: New Bill layout is TERRIBLE!

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May 1, 2012 4:40:02 PM
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Teacher

My Wireless Statement has the following components:

  Summary - 3 pages (at the front of the bill) (numbered 1 - 3)

  Detailed Usage - another 11 pages (numbered 1 - 11)

 

On the 1st page of the Summary is a Section entitled Service Summary.

There it lists the total cost of each line by Phone Number

You can use the amount listed for your particular phone number to expense it for business.

 

The pages 2 & 3 of the Summary is just the detail of the charges that make up the totals on page 1.

This information is also broken down by phone number.

 

I very easily allocate the expense of each of my Wireless Phone Numbers using that information.

My Wireless Statement has the following components:

  Summary - 3 pages (at the front of the bill) (numbered 1 - 3)

  Detailed Usage - another 11 pages (numbered 1 - 11)

 

On the 1st page of the Summary is a Section entitled Service Summary.

There it lists the total cost of each line by Phone Number

You can use the amount listed for your particular phone number to expense it for business.

 

The pages 2 & 3 of the Summary is just the detail of the charges that make up the totals on page 1.

This information is also broken down by phone number.

 

I very easily allocate the expense of each of my Wireless Phone Numbers using that information.

Re: New Bill layout is TERRIBLE!

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May 1, 2012 9:02:03 PM
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Former Community Manager

Thanks for the tips, Steven1357!

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Thanks for the tips, Steven1357!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: New Bill layout is TERRIBLE!

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