05-14-2014 2:32 PM - edited 05-14-2014 6:24 PM
I need an expert to help me on this. I see "phone calls" in the call history section of our family bill that say "dropped (Flag 9)." Their duration is zero seconds. The phone number associated with the call is 16196. There are one or two a day, all associated with the same phone number. Do you think this is a text message and not a phone call? We have rules around texting and I'm worried that one of the kids has found a workaround. Thanks.
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05-17-2014 1:00 PM
It could be that this information on your usage report is a text short code. Those usually appear wit numbers that small (unless you had modified the name for the number manually in your att.com account). These can happen intentionally if you were to text a short code, for example I just saw RedBox is offering to enter a contest when you send a preset message to their shortcode. These can also be unintentional, say there is an app setup on the phone set to send you SMS notifications or you had intentionally or unintentionally signed up for a service that sends shortcode messages to one of your lines.
You may want to double check your bill for any Mobile Purchases/subscriptions on that line. You can manage those if you find them by visiting this link:
Hope this helps
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