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My plan was changed without my autorization

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Teacher

My plan was changed without my autorization

Hi,

Our phone service was changed by AT&T without my authorization.

I am unhappy about the changes to our service plant without my consent.

The changes that were made we do not need and they cost extra.

I was promised in the phone and with text communication, that it will be resolved and my account will be corrected and credited but the correction and credit never happen.

Thank You for your help in advance.

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Message 1 of 32
ACE - Expert
Solution
Accepted by Employee (Employee)
Accepted by Constructive
‎08-07-2018 11:06 AM

Re: My plan was changed without my autorization


@da4nik wrote:

Hi,

Our phone service was changed by AT&T without my authorization.

I am unhappy about the changes to our service plant without my consent.

The changes that were made we do not need and they cost extra.

I was promised in the phone and with text communication, that it will be resolved and my account will be corrected and credited but the correction and credit never happen.

Thank You for your help in advance.


If you have a Mobile Share Advantage plan, all of them increased in data and price. AT&T doesn't need your consent to do so, no more than 7-11 needs your consent to change the price of gas. 

 

If you have a different plan, share some more details (like the plan name and price) and we can give further advice.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 32
Teacher

Re: My plan was changed without my autorization

At the gas stations and at 7-11 we have a choice to buy gas or goods or not, but AT&T did not give me a choice!

Please look  at my account the extra data removed and extra cost was not.

 Acct # XXX015333730

I do not use much data 1GB is enough for me. You will  see  if you will review my previous month.

 

Message 3 of 32
ACE - Expert

Re: My plan was changed without my autorization


@da4nik wrote:

At the gas stations and at 7-11 we have a choice to buy gas or goods or not, but AT&T did not give me a choice!

Please look  at my account the extra data removed and extra cost was not.

 Acct # XXX015333730

I do not use much data 1GB is enough for me. You will  see  if you will review my previous month.

 


You have a choice! You don't have to purchase service from AT&T. 

 

This is a community forum, no one here can see your account. The current 1 GB plan is $45 with the autopay/paperless discount. Like I said, you don't have to stay with AT&T if you don't like their plans and pricing. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 32
Teacher

Re: My plan was changed without my autorization

You are wrong because,

I cant't switch the from ATT until I finish paying for the phone.

ATT knows i can't switch and increased more data I do not need and price with it,.

So i do not have a choice until the phone is pied-out.

 

Message 5 of 32
ACE - Sage

Re: My plan was changed without my autorization

@da4nik

Electric companies and cable companies raise prices without notice and it’s completely legit.   You have received a nominal price increase.  The increase in data was a gesture ATT did not have to make.  You can look at the Flex plan, which for many is cheaper than the new Advantage price.  You can see prices in your My ATT app if you login and manage your data plan.   

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 32
ACE - Expert

Re: My plan was changed without my autorization


@da4nik wrote:

You are wrong because,

I cant't switch the from ATT until I finish paying for the phone.

 

 


You can switch before you pay off the phone, the remaining payments will just become due immediately. 

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 32
Teacher

Re: My plan was changed without my autorization

It dose not make it right for me that your plan was changed too.

Some people need more data, I do not.

ATT did changed my data back to 1GB but never gave me the credit for the difference.

keep hanging up the phone.

when i text they the promise to do the credit for the difference and never do,

Message 8 of 32
Teacher

Re: My plan was changed without my autorization

It dose not make it right for me that your plan was changed too.

Some people need more data, I do not.

AT&T did changed my data back to 1GB but never gave me the credit for the difference.

keep hanging up the phone.

when i text they the promise to do the credit for the difference and never do,

Message 9 of 32
Teacher

Re: My plan was changed without my autorization

Electric companies and other companies i can use more gas or less as i choose.

and i do not have equipment with them that i pay for every month.

Message 10 of 32
ACE - Sage

Re: My plan was changed without my autorization

@da4nik

Do not misunderstand...it’s a price increase.   The added data is a gift.  You’ll get it back whether you want it or not.  If you insist change to the Flex plan.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 11 of 32
Teacher

Re: My plan was changed without my autorization

fount people on Facebook discussing the same issue.   [Edited to comply with Guidelines]

Message 12 of 32
ACE - Sage

Re: My plan was changed without my autorization

@da4nik

Last time.  Change your plan.  The Flex plan is $5 less than you were paying for 1 gig AFTER Auto pay discount.    https://www.att.com/plans/wireless/mobile-share-flex.html

 Class action FOR WHAT?   Carrier have every right to change your plan and cost.  It’s happened before.  

Verizon raised its legacy unlimited $20 per line all at once in 2015.  ATT raised its legacy unlimited $5 three times.

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 13 of 32
Teacher

Re: My plan was changed without my autorization

It is not right to increase the price when i can't live the company because my phone is not pied-out!

 

Message 14 of 32
Teacher

Re: My plan was changed without my autorization

NO much help here will move on to other sources.

Message 15 of 32
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