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SS112878's profile

Contributor

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1 Message

Tuesday, June 4th, 2019 12:49 AM

My order was cancelled but no refund

I cancelled my order but no refund and it been more than 5 business days. Who do I need to contact to receive my down payment back?

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Official Solution

Community Support

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230.7K Messages

5 years ago

Hi @SS112878,

 

Thank you for reaching out! Allow us to assist. Refunds are returned by the original form of payment within 14 business days. If your wait exceeds 14 business days, please reach back out to us. Thank you!

 

Collin, AT&T Community Specialist

Contributor

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1 Message

5 years ago

To whom it may concern when i placed my first order for my device you guys had canvcelked my order for some reason but never refunded my $75 i had put diwn on my device. So i went to my local At&t store and purchased the phone i have now putting another $75 cash down to get it. My issue is you are threating to suspend my service because i am having a hard time at the moment and my bill is behind. So i say to you can you please refund the $75 i am owed from you guys and put it toward my bill to help with my payment after all it is my money and i am owed a refund for the order that was cancelled on my Iphone xr back when my wireless account was added. Thank you 

 

New Member

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2 Messages

4 years ago

You guys too me that you couldn’t send my order out on the day I wanted and said you were going to cancel it but I never got my refund 

 

New Member

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1 Message

4 years ago

Which is the number of eCOM Dpt ?  Need to contact them ASAP, pleeeeeeaaassssseeeee

New Member

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1 Message

3 years ago

To whom it may concern, 

I made an order to switch my service from T-mobile to AT&T and transfer my number yesterday. I got an email today saying my order was canceled because you couldn't verify that the order came from me. Wondering why this happened? All I was being sent was a SIM card. The order number is #23-299744131454572. What should I do?

New Member

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1 Message

3 years ago

I still have not received my refund for the movie device returned more than one month ago. I should see a credit for $120 on my bill.

New Member

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1 Message

3 years ago

I have been waiting on my sales tax refund since April 8,2021 that is more than 14 days. I call every couple of weeks and I just get transferred and lied to.  So who can get my refund back into my account $245.85

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