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My expiration date

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My expiration date

My prepaid service always expires 2-3 days before my payday on the 1st. Why can't I get a grace period to the 1st so I don't lose my service?

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Message 1 of 12
ACE - Expert
Solution
Accepted by ACE - Master (ACE - Master)
Accepted by MicCheck
‎06-23-2019 5:14 PM

Re: My expiration date

Prepaid accounts go on a 30 day cycle so the service end date changes each month. It does not stay on the same day each month. There is no grace period on prepaid. Prepaid means you pay in advance.

This is a user to user forum. I am a user, just like almost everyone else on the site.
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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 2 of 12
Tutor

Re: My expiration date

So what am I to do every month when I don't get paid until the 1st of the
month?
Message 3 of 12
ACE - Sage

Re: My expiration date

Try a cheaper plan you can afford to refill every 30 days.  Cricket, straight talk, Consumer cellular, H2O are all At&t MVNO That cost less.  Locked At&t phones work on all.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 12
Tutor

Re: My expiration date

I can afford this plan!! You should allow the expiration date when the
client asks for it.
Message 5 of 12
ACE - Expert

Re: My expiration date

We cant’t allow anything, we are all customers like you. Prepaid just doesn’t work that way, there are no extensions. As noted, prepaid plans are 30 days so the refill date changes in any month that does not have exactly 30 days. You pay for 30 days of service, you get 30 days of service. There are no extensions but there are no late fees either. You just don’t get service until you pay for it. Next pay day, put enough on your account to pay for two months. That should allow you to catch up so that you will have enough when needed. Just make sure you either refill or set aside enough to refill every pay day.

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 6 of 12
ACE - Sage

Re: My expiration date


@Alexismy1 wrote:
I can afford this plan!! You should allow the expiration date when the
client asks for it.

😂.   

Riiight.  

This is a customer populated forum, we aren’t in charge of how At&t does business.  Carriers apply the same rules for everyone. The one applied by all to prepaid is really simple - you pay before service will work.  

   If you are living paycheck to paycheck, and can’t afford to refill every 30 days, then you cannot afford the plan.  It’s the definition of ‘can’t afford the plan’.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 7 of 12
Tutor

Re: My expiration date

And I have repeatedly asked to have my experation be on the 3rd of each month with no response or effort to accommodate me.

Message 8 of 12
ACE - Sage
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎06-26-2019 12:57 PM

Re: My expiration date


@Alexismy1 wrote:
And I have repeatedly asked to have my experation be on the 3rd of each month with no response or effort to accommodate me.


🤦‍♀️   Not possible.  The plan must be refilled every 30 days.  Since January, February, March, May, July, August, October and December do not have 30 days, your refill date will shift.  

If you want the same date each month, you need to switch to postpaid service.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 9 of 12
ACE - Expert
Solution
Accepted by Community Manager (Community Manager)
Accepted by ATTDmitriyCM
‎06-26-2019 12:57 PM

Re: My expiration date

@Alexismy1  You still aren’t getting it. You can’t keep your expiration date on the same day without losing service. As has already been explained, prepaid plans are 30 days. The expiration date is going to change in any month that does not have exactly 30 days. It is simply not possible to accommodate you.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Message 10 of 12
Tutor

Re: My expiration date

I get it! But the experation can be at least a week past the first, that way there's still money in my account to cover autopay. I'm not asking for a particular day. I know that will not work.

Message 11 of 12

Re: My expiration date

How would you feel if your boss repeatedly told you “Your paycheck will be late this month”?

 

Some places may choose to offer a grace period, but you are not entitled to one. If you don’t pay, you don’t get the service.

Message 12 of 12
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