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Money taken out on Go Phone Account

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Money taken out on Go Phone Account

So when I first got my At&t Go Phone, I had the $50/month plan.

 

For some reason, At&t decided to charge me the $9.99/month fee for At&t Navigation. I went online to cancel it and it only gave me $9.66 back, so I had $49.67 on my account for the longest time.

 

Then I added $100 and had $149.67, which annoyed me. So I decided to download a couple of apps.

 

I downloaded apps, paying attention to the prices, making sure I didn't go below $100. I was at around $109, then I downloaded another app. At&t texted me, telling me I had $56.27 after purchasing a $2.99 app.

 

I want to know where the heck that $53 went and I want it back! There is no way I spend nearly $100 on apps. All I bought was Uno and Bejeweled and Scrabble and other silly games.

 

I would like to know if there is a way that I can be reimbursed for that $53 that suddenly disappeared. I would talk to someone on support, but I can't seem to reach a live person on the Go Phone suport line or on this site either!

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Message 1 of 10
Former Employee

Re: Money taken out on Go Phone Account

Your monthly plan got renewed.

Message 2 of 10
Tutor

Re: Money taken out on Go Phone Account

No, I don't think that was the problem... It took out more than it should have. I have a $50 a month plan. If that is the case, I would like proof somehow because on my account, all it shows was the purchases I made and not the balances before and after.

 

I would just like confirmation if that was actually the case, but I don't believe it is.

Message 3 of 10
Expert

Re: Money taken out on Go Phone Account


myrandaw wrote:

No, I don't think that was the problem... It took out more than it should have. I have a $50 a month plan. If that is the case, I would like proof somehow because on my account, all it shows was the purchases I made and not the balances before and after.

 

I would just like confirmation if that was actually the case, but I don't believe it is.


The plan cost does not include the required federal, state, local taxes, recovery fees, E911 charges that are required so the difference is that

Message 4 of 10
Former Employee

Re: Money taken out on Go Phone Account

How long have you had this phone exactly?

Message 5 of 10
Tutor
Solution
Accepted by (Former Employee)
Accepted by ATTJulieCS
‎09-30-2015 1:39 AM

Re: Money taken out on Go Phone Account

Nevermind, I feel so silly now.

 

I did the math.

 

I had $109 and bought a $3 app, which brought me to $106. The renewal must have happened around 1am (the time I was messing with apps) without it telling me, bringing me from $106 to $56.

 

It all makes sense now. I wish I would have thought of that sooner before having a fit!

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Message 6 of 10
Contributor

Re: Money taken out on Go Phone Account

I've typed it once I don't know what happened to it.
Message 7 of 10
Contributor

Re: Money taken out on Go Phone Account

That is correct & navigation AR Navigator has been taking money out $9.99 a month for I don't know how long and I want it stopped and refunded my account.
Message 8 of 10
ACE - Expert

Re: Money taken out on Go Phone Account

@Vickdance509

This is the community, not ATT.  

You can remove subscriptions online or the My ATT app.  

 

(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 9 of 10
Contributor

How can i getcmy money back

I did not use 65 dollars to pay for minutes.  In fact I didn't pay at all.  I need my 65 bucks back.  Please help me.  I don't know how it happened 

Message 10 of 10
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