Mobile Share Value Plans Questions and Discussion

Teacher

Mobile Share Value Plans Questions and Discussion

[ Edited ]

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

Message 1 of 574 (115,477 Views)
ACE - Master

Re: Given misinformation on new mobile share plan. No fix. Only sorry

[ Edited ]

T-Boy wrote:

sandblaster wrote:

rowell65 wrote:

It would still be $15 per line IF you didn't upgrade a line.  Thing is you upgraded a line and now that line is $40.  I recently upgrade one of my lines, and hence, that line is now $40.  Originally, I was paying $30 per line for 5 lines, then AT&T changed the price plan and made it much cheaper, basically half price, resulting in $95 per month savings for me.  But I had to upgrade my phone, so my main phone is now $40 per month.  The rest of my lines aren't due for upgrade this year, so I still come out ahead.  

 

The thing is, when I upgrade the other 4 lines next year, I will be paying $50 more than I originally started with (from $30 per line to $40).  Then it will become expensive.  


Here is where folks on the new plans considering an upgrade really need to do the math because that "discounted" phone may end up costing you more than paying full price. You will be paying $25 more per month on that line for 2 years. That is $600 over those 2 years. Add to that whatever you paid upfront for the phone plus the upgrade fee and you get the total cost of that discounted phone. So, say you get a new iPhone at $199. The total cost is really $199 + $36 + $600 = $835. Full price for that same phone is much less plus if you use the Next program there is no upgrade fee. 


Or maybe if you stayed on the old plan you pay $199 plus $36 upgrade fee for a 5s and don't pay $650 for a phone. There goes most of the saving you think you got with the MSV plan. This plan is not saving anyone very much.


Everyone's situation is different plus if you are not one of those folks who absolutely has to upgrade as soon as you are eligible, you can save a lot of many on the new plans. You know, some people actually keep the same phone for years. In my own case, my bill is $50 less per month. Over 2 years, that's $1200. When you consider the discount on a smartphone is about $400-$450, the savings on the new plan equates to the savings I'd get on 3 upgrades but of course I only get that savings the old way if I upgrade. In my own case, I expect to use my iPhone 5 for at least 2 more years, probably 3 or 4. What I save on my plan will more than compensate for the next phone I get. 

 

Again, everone's situation is different so you may not realize the same savings or any savings. However, in case you haven't noticed, all the major carriers are trying to get out of the discounted phone business. I expect it won't be long before the 2 year contract price is no more. I also expect that paying full price will lead to less upgrades which will result in lower phone prices. I believe phones are priced too high and the main reason has been the subsidy from the carriers. 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 91 of 574 (3,001 Views)
Scholar

Re: Given misinformation on new mobile share plan. No fix. Only sorry

You are dreaming if you think the average person can keep a smartphone 4 or 5 years. Lost, broken, stolen, dead battery. etc. Your numbers don't add up. You don't save $50 a month unless there are multiple lines or you had the worse single line plan in America. If you have more than one line wait till one breaks, loses, or has a phone stolen and see how much you save. A new phone will add at least $25 a month to your bill for 26 months. Some might come out but most will not.

Message 92 of 574 (2,987 Views)
Voyager

Re: Family plan is not as advertised.

I am apparently as dumb as ATT thinks I am because I fell for this too!  When I received my first bill I went back to the store to talk with the manager.  I was told that I was going to pay the extra one way or the other!  We have been att customers for a long time, we have always had contracts.  We don't upgrade our phones until the batteries stop charging.  I paid nothing for my new MOTO X  w 2 year contract and we are paying $20 a month for 26 months for our daughter's with no contract for a total of $529.00 purchased within a week or so of each other!

 

 I am paying $40 a month smartphone access and $25.00 for hers.  My husband's flip phone which was 9.99 is now 25.00. And yet I have a printed quote that said 15.00 per phone.  I know ...fine print!  Anyway the explanation made me feel like I was buying a used car, on the 2nd Tuesday of the month before 7:00PM.  After 7:00 PM it would have been something different unless it was raining.   I will wait until all of our contracts have run out and we will find a company where it's not so complicated.

Message 93 of 574 (2,985 Views)
Scholar

Didn't get what I was promised.

Went into the Corporate store and told them to look at my 5 line account and see what it would cost me to switch to the Shared PLan.  The assured me it would be 175.00, so I switched.  Got the bill and it's $255, which is more than before.  Two of the lines they told me would be only $15 were billed at $40.  I'm switching back. That's just out-right dishonesty.

Message 94 of 574 (2,993 Views)
Employee

Re: Didn't get what I was promised.

5 Lines that are not under contract (or for contracts signed PRIOR TO 2/2/14 are $15 each added to the $100 data/talk/text bucket which would equal $175. You say your bill is $255 which is $80 higher. If two of your lines are showing as $40 vs $15 that would explain $50 of the difference, not $80. There has to be more to your story. I am assuming you know why or have asked why those two lines are $40 versus $15. The only way that can happen is if you upgraded or started new lines after 2/2/14 and put them under contract. Also, what's the extra $30 for?



Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 95 of 574 (2,954 Views)
Scholar

Re: Didn't get what I was promised.

That's what I was told, but two phones were charged $40 and shouldn't be.  I'll have to go back down there and talk to the person who quoted me the price.  All phones were contracted before February 2.  Taxes and outreagous fees are around $30 plus a few minor charges for text?  Why is that on ther with our family text plan?  Anyway, if they can't adjust this I don't want it.

Message 96 of 574 (2,948 Views)
ACE - Master

Re: Given misinformation on new mobile share plan. No fix. Only sorry


T-Boy wrote:

You are dreaming if you think the average person can keep a smartphone 4 or 5 years. Lost, broken, stolen, dead battery. etc. Your numbers don't add up. You don't save $50 a month unless there are multiple lines or you had the worse single line plan in America. If you have more than one line wait till one breaks, loses, or has a phone stolen and see how much you save. A new phone will add at least $25 a month to your bill for 26 months. Some might come out but most will not.


I'm not dreaming at all. My iphone 4 is still in use and in excellent condition. I have no doubt my iPhone 5 will last another 2 years. You are correct that my savings are on a multi line plan. Single line plans won't get the same savings, if any. Your argument about the cost to replace a lost or stolen phone does not really hold either because you can't get a new discounted phone until your contract has expired. If you have to replace your phone while under contract, you will pay full price too. Also, there are two installment options on Next, 20 and 26 months. There are a number of phones that are $25 or less a month for 20 months. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 97 of 574 (2,935 Views)
Scholar

Re: Given misinformation on new mobile share plan. No fix. Only sorry

If you lose your phone under either plan before the contract is over you are screwed on both. If you lose your phone after the contract period you pay a lot more for a new phone on the Share plan. I agree if you can keep your phone 4 or 5 years you come out better. Of course if I was selling AT&T products wouldn't I look cool with a 4 year old technology.

 

Message 98 of 574 (2,925 Views)
Expert

Re: Given misinformation on new mobile share plan. No fix. Only sorry

[ Edited ]

T-Boy wrote:

You are dreaming if you think the average person can keep a smartphone 4 or 5 years. Lost, broken, stolen, dead battery. etc. Your numbers don't add up. You don't save $50 a month unless there are multiple lines or you had the worse single line plan in America. If you have more than one line wait till one breaks, loses, or has a phone stolen and see how much you save. A new phone will add at least $25 a month to your bill for 26 months. Some might come out but most will not.


Sorry to disapoint you - kept my 3GS until just recently. Still in immaculate condition, no scratches no blemishes, battery atill holding charge. Prior to the 3GS I used a blackberry Pearl.

Message 99 of 574 (2,922 Views)
ACE - Master

Re: Given misinformation on new mobile share plan. No fix. Only sorry


T-Boy wrote:

If you lose your phone under either plan before the contract is over you are screwed on both. If you lose your phone after the contract period you pay a lot more for a new phone on the Share plan. I agree if you can keep your phone 4 or 5 years you come out better. Of course if I was selling AT&T products wouldn't I look cool with a 4 year old technology.

 


I guess that last comment was some sort of dig but I don't work on sales, I don't even work in wireless, I'm just another customer.  ATT is a pretty big company, you know. 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 100 of 574 (2,907 Views)
Employee

Re: Given misinformation on new mobile share plan. No fix. Only sorry

I don't think it's so much a dig, as a compliment. Some people aren't able to keep their phones in such good care, or be frugal enough to do that. That's fine. They just pay more for their respective needs.

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 101 of 574 (2,928 Views)
Contributor

Re: Bill is too high!

I was lied to about what my bill would be on the new plan for $160, AT&T is charging me over $32 in taxes and told me if I did a cross upgrade my line would stay at $15 instead od &40.  I'm going to drop the line today add a new line to get the $100 credit for adding a new line and pay the early termination fee of $321.  they gave me my Galaxy s4 for free so I'm 1 step ahead of the lying sale team!  

Message 102 of 574 (2,904 Views)
Scholar

Re: Given misinformation on new mobile share plan. No fix. Only sorry

Personally, I knew what the pros and cons were by switching to MSV--as it applied to my own situation and needs; I realize that by going with MSV, I would have to pay full price (or partial price plus trade in my current phone purchased under NEXT) if I ever wanted to upgrade to the latest and greatest smartphone but still keep the $15/line deal...but that's a "gamble" I'm willing to take--I plan on keeping/using my iPhone 5 for at least two years.  The main reason I switched from a Family plan to MSV was that I needed a fourth line and after doing the math it would cost me just an extra ~$7/month on my bill to add that fourth line under MSV compared to the ~$40 extra it would have cost me to add it under the old Family plan...plus under MSV I gain unlimited minutes and text on all four lines, plus tethering--not that I really needed the minutes but that's besides the point.

Message 103 of 574 (2,888 Views)
ACE - Master

Re: Bill is too high!

i've got 6 lines and a tablet and my cost is 210.58 on this new plan.  I was paying 328.04.  Your compaining about taxes that att HAS to charge you.  The taxes are now cheaper since its on the 15 price and not 40.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 104 of 574 (2,892 Views)
Contributor

CS Rep made unauthorized changes, AT&T claims no responsibility.

Just curious if anyone else has had this issue trying to switch to the new family plan- (4 lines for $160 with 10g of shared data). I called and spoke with a young woman named LeStar who "helped" me change my father's plan to the shared $160 plan. Originally we had discussed that it would not allow me to select that plan online, and to contact a CS Rep. She commented on how unusual it was and that I actually COULD do that online, but she would assist me. We even talked about if I signed up for the 3 for $140, if I needed to call to add another line, or if I could do that online. She assured me we could do that at that moment, which she did. Now I'm being billed for only the addition of the 10g plan to my current plan AND an addition $40 a month for the phone she added. She did not have autorization to do ANYTHING to my account other than change what was the current plan to the family plan and add another line to make it the 4 for $160. Now I have the same plan I started with only with and additional data charge and an extra phone line charge. The whole purpose was to LOWER my bill, now it is higher than it was before. BEWARE!!! AT&T claims that once a mistake like this has been made by a CSR, there is NOTHING they can do to fix it. Nothing. So if a CSR makes a mistake, you will be the one paying for it. Then he tries to sell me that the current plan I have billed at $200ish a month is the best deal they have. $200>$160 last time I checked. I'm going to contact the fraud department to see what can be done because she was only authorized to change my bill to the selected plan, nothing more, nothing less. No one can make me believe they assume CSR's are perfect and there are no rules in place to protect customers from human error (or just flat out lies!) Also, no where in her 'notes' did it even mention I was calling about the shared plan, only that she added 10g to my bill and a new line. Something fishy when thye can bill you for what they like and you have NO way to fix the mistake THEY made! Has anyone else had an issue with the CSR adding unauthorized changes to your bill? How did they resolve it for you (if at all)

Message 105 of 574 (2,926 Views)
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