Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Feb 20, 2014
6:48:17 PM
Mobile Share Value Plans Questions and Discussion
Edited by ATTDmitriyCM on Apr 2, 2014 at 7:27:58 AM

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

0
(0)
  • Rate this reply
View profile
Solved
Feb 22, 2014 2:53:54 PM
0
(0)
Employee

The plan itself is the following:

$100+40/smartphone+15/basic phone

 

You get a $25 credit per line for your smartphones under the following circumstances:

  1. Your contract on your phone started prior to February 2, 2014.
  2. You are on next for your upgrade.
  3. You have no contract (applies to bring your own device).


If you do not meet the requirements for the credit you will not receive it.  You can evaluate how you want to get the device, however it breaks down that if you are on this new plan and want a new phone then bring your own device or next will come out costing you the least.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Accepted Solution

Mobile Share Value Plans Questions and Discussion

[ Edited ]
113,487 views
573 replies
(21) Me too
(21) Me too
Reply
View all replies
(573)
0
(0)
  • Rate this reply
View profile
Jun 11, 2014 9:11:55 AM
0
(0)
Employee

Hi mdgelfond, 

 

There are many different ways that you can keep your plan costs down while getting a new device. Using the Next plan will retain the $25 a month charge. You can also keep your lines out of contact and will still continue to save. Additionally buying a device outright at full retail price will keep the $25 monthly savings. 

 

I don't know what plan you were on before, but in most cases even with the upgrades and any next payments will usually be lower than what you had before. 

 

Hope this helps!

Hi mdgelfond, 

 

There are many different ways that you can keep your plan costs down while getting a new device. Using the Next plan will retain the $25 a month charge. You can also keep your lines out of contact and will still continue to save. Additionally buying a device outright at full retail price will keep the $25 monthly savings. 

 

I don't know what plan you were on before, but in most cases even with the upgrades and any next payments will usually be lower than what you had before. 

 

Hope this helps!

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Mobile Share "No-Value" Plan

301 of 574 (1,939 Views)
0
(0)
  • Rate this reply
View profile
Jun 11, 2014 9:38:59 AM
0
(0)
ACE - Expert
The problem with most people is that they want the lower price AND subsidized phones. They don't care that they are paying about the same as they were before after they upgrade, they are upset because they lose the discount.
They can't have it both ways. How can we make people understand, if you go on the new shared plans, you will now pay for your phone. Yes, you get a cheaper plan once the contract has been completed, but one way or another you will pay for the subsidized phone.
This is a user to user forum. I am a user, just like almost everyone else on the site.
The problem with most people is that they want the lower price AND subsidized phones. They don't care that they are paying about the same as they were before after they upgrade, they are upset because they lose the discount.
They can't have it both ways. How can we make people understand, if you go on the new shared plans, you will now pay for your phone. Yes, you get a cheaper plan once the contract has been completed, but one way or another you will pay for the subsidized phone.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Mobile Share "No-Value" Plan

302 of 574 (1,931 Views)
0
(0)
  • Rate this reply
View profile
Jun 11, 2014 2:37:32 PM
0
(0)
Guru
I like the next option. I recently paid off my phone and now have the $45 plan so the bill is reasonable. If I got a two year phone the monthly plan would go up to 60. When I need a new phone I'll compare what the phone costs and if the next payment makes it more than 60, I might as well do the two year and save a few. An new iPhone would most likely be cheaper on the two year

a few variables make it depend on what's cheaper.
I like the next option. I recently paid off my phone and now have the $45 plan so the bill is reasonable. If I got a two year phone the monthly plan would go up to 60. When I need a new phone I'll compare what the phone costs and if the next payment makes it more than 60, I might as well do the two year and save a few. An new iPhone would most likely be cheaper on the two year

a few variables make it depend on what's cheaper.

Re: Mobile Share "No-Value" Plan

303 of 574 (1,897 Views)
0
(0)
  • Rate this reply
View profile
Jun 11, 2014 6:10:37 PM
0
(0)
ACE - Master

MicCheck wrote:

mdgelfond wrote:

May 13, 2016 is the date i will be dropping AT&T due to poor business practices.

 

I signed up for the "awesome" value plan, to find out the hard way that as soon as you upgrade one of your phones, the $25 monthly discount is pulled out from under you for that line. What kind of service is that? Beyond pathetic. I've been a loyal customer since the "brick" cell phone, and this is how they treat me.

 

Looking to see if Sprint or any other carriers are willing to pay for the $773 cancellation charges to switch.

 

I will also be dropping UVerse, I don't want to support AT&T in any way, shape or form. Shame on you AT&T!!


In the terms and conditions, AT&T clearly states, "To keep discounted pricing while upgrading to a new phone, you must purchase via AT&T Next, purchase at full price, or bring your own phone." Should a rep have mentioned this as well. I think so. Does it mean AT&T has bad business practices if they didn't? Nope.


Personally, I've done all of my upgrades online so if the OP did the same, there may not have been any CS rep to mention that. Now, how is it the OP did not know about this when they signed up for the mobile share plan is anyone's guess. I knew the day the plans were announced that there would be no more subsidized upgrades and that I would be paying full price for phones if I switched. How so many people are missing that is a mystery to me. 

 


MicCheck wrote:

mdgelfond wrote:

May 13, 2016 is the date i will be dropping AT&T due to poor business practices.

 

I signed up for the "awesome" value plan, to find out the hard way that as soon as you upgrade one of your phones, the $25 monthly discount is pulled out from under you for that line. What kind of service is that? Beyond pathetic. I've been a loyal customer since the "brick" cell phone, and this is how they treat me.

 

Looking to see if Sprint or any other carriers are willing to pay for the $773 cancellation charges to switch.

 

I will also be dropping UVerse, I don't want to support AT&T in any way, shape or form. Shame on you AT&T!!


In the terms and conditions, AT&T clearly states, "To keep discounted pricing while upgrading to a new phone, you must purchase via AT&T Next, purchase at full price, or bring your own phone." Should a rep have mentioned this as well. I think so. Does it mean AT&T has bad business practices if they didn't? Nope.


Personally, I've done all of my upgrades online so if the OP did the same, there may not have been any CS rep to mention that. Now, how is it the OP did not know about this when they signed up for the mobile share plan is anyone's guess. I knew the day the plans were announced that there would be no more subsidized upgrades and that I would be paying full price for phones if I switched. How so many people are missing that is a mystery to me. 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Mobile Share "No-Value" Plan

304 of 574 (1,883 Views)
0
(0)
  • Rate this reply
View profile
Jun 11, 2014 6:26:19 PM
0
(0)
ACE - Master

mdgelfond wrote:

May 13, 2016 is the date i will be dropping AT&T due to poor business practices.

...

It is is as bad as you seem to think, you always have the option of paying an ETF and getting out of the contract now.  A one time charge of about $350 to not have to do business with a comany you distrust is not a bad deal rather than paying them the $25/month for 24 months that your bill changed in price.  It could even save you money while getting you away faster.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

mdgelfond wrote:

May 13, 2016 is the date i will be dropping AT&T due to poor business practices.

...

It is is as bad as you seem to think, you always have the option of paying an ETF and getting out of the contract now.  A one time charge of about $350 to not have to do business with a comany you distrust is not a bad deal rather than paying them the $25/month for 24 months that your bill changed in price.  It could even save you money while getting you away faster.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Mobile Share "No-Value" Plan

305 of 574 (1,882 Views)
0
(0)
  • Rate this reply
View profile
Jun 13, 2014 4:21:32 PM
0
(0)
Scholar

I have to say that when I signed up for this plan several months ago the info was readily available and I knew full well that if I upgraded with a subsidy I would lose the savings.  I tend to over research something before I do it though. 

I have to say that when I signed up for this plan several months ago the info was readily available and I knew full well that if I upgraded with a subsidy I would lose the savings.  I tend to over research something before I do it though. 

Re: Mobile Share "No-Value" Plan

306 of 574 (1,816 Views)
0
(0)
  • Rate this reply
View profile
Jun 13, 2014 8:08:46 PM
0
(0)
Tutor

I am also one of the many who feel deceived by the price increase on my most recent bill.

 

I think the bigger issue is that during my 10 years as an AT&T customer, an upgrade to a device historically has not equated to a price increase to my monthly bill, minus the $36 activation fees.

 

When I switched my grandfathered unlimited data plan and other lines to a mobile share plan, I did it under the pretense that I would be saving money monthly and the price decrease (4 lines for $160) was only AT&T trying to stay competitive to the price decreases of T-Mobile and their un-carrier movement.

 

I asked AT&T on the phone if my monthly fees would go up if I upgrade. I was also misinformed, and the only thing they say now is "I am sorry for the misinformation." Oh, and that Customer Service Summary... Let me assure you it was not produced during my upgrades, AT&T could not explain to me where to find it, or where it is during the upgrade process online, and had to email it to me on my last call to them.

 

And I still don't understand how NEXT is a better deal.  If I pay $15 a month on next, plus the average of $25 or more a month per phone, I am still at $40 a month per line.

 

Shame on me for not reading the fine print and realizing an upgrade would cost me $25 more per month, and for believing what I am told from AT&T Customer Service.

 

Shame on you AT&T for your deteriorating customer service, and your total disregard for long time customers.  Between this, and other recent issues I have had with AT&T that are off topic of this post, I am beyond fed up.

 

After so many wasted hours on the phone, attempting to correct this issue, I can only do 2 things at this point.

1. Vote with my wallet by not giving AT&T my business any longer

2. Ensure others are aware of how this plan truly works.

 

And remember, if something sounds too good to be true, it usually is.

 

I am also one of the many who feel deceived by the price increase on my most recent bill.

 

I think the bigger issue is that during my 10 years as an AT&T customer, an upgrade to a device historically has not equated to a price increase to my monthly bill, minus the $36 activation fees.

 

When I switched my grandfathered unlimited data plan and other lines to a mobile share plan, I did it under the pretense that I would be saving money monthly and the price decrease (4 lines for $160) was only AT&T trying to stay competitive to the price decreases of T-Mobile and their un-carrier movement.

 

I asked AT&T on the phone if my monthly fees would go up if I upgrade. I was also misinformed, and the only thing they say now is "I am sorry for the misinformation." Oh, and that Customer Service Summary... Let me assure you it was not produced during my upgrades, AT&T could not explain to me where to find it, or where it is during the upgrade process online, and had to email it to me on my last call to them.

 

And I still don't understand how NEXT is a better deal.  If I pay $15 a month on next, plus the average of $25 or more a month per phone, I am still at $40 a month per line.

 

Shame on me for not reading the fine print and realizing an upgrade would cost me $25 more per month, and for believing what I am told from AT&T Customer Service.

 

Shame on you AT&T for your deteriorating customer service, and your total disregard for long time customers.  Between this, and other recent issues I have had with AT&T that are off topic of this post, I am beyond fed up.

 

After so many wasted hours on the phone, attempting to correct this issue, I can only do 2 things at this point.

1. Vote with my wallet by not giving AT&T my business any longer

2. Ensure others are aware of how this plan truly works.

 

And remember, if something sounds too good to be true, it usually is.

 

Re: Mobile Share Value Plans Questions and Discussion

307 of 574 (1,841 Views)
0
(0)
  • Rate this reply
View profile
Jun 14, 2014 1:33:04 PM
0
(0)
Employee
Edited by loganic on Jun 14, 2014 at 2:03:42 PM

Your definetly right, it is a shame that that information wasn't well disclosed.

Customers I personally talked to, I explained it as a temporariy discount, and planned for the inevitable contract pricing.

 

Some customer decided not to change, but many did.

 

As far as the AT&T Next. For plans under 10gb, the discount for being out of contract or in att Next is $15.

The pricing when comparing that is very close. AT&T Next is just slightly more convenient, in terms of flexibility, but pricing wise, it's almost the same

With the 10gb+, the discount is increase to $25. Then it seems overwhelmingly less expensive that contract options.

Example:

Iphone 5s

Contract $199.99 + $36 upgrade fee ~ $236 + tax

AT&T next 18:

($27.08 price of the phone - $15/$25 discounts) x24 months  ~ (12.08/2.08) x 24 months  ~  $290 / $49 + tax

 

That's an example, other phones will have varying degrees, but that's the rough breakdown

-Alex

 

Your definetly right, it is a shame that that information wasn't well disclosed.

Customers I personally talked to, I explained it as a temporariy discount, and planned for the inevitable contract pricing.

 

Some customer decided not to change, but many did.

 

As far as the AT&T Next. For plans under 10gb, the discount for being out of contract or in att Next is $15.

The pricing when comparing that is very close. AT&T Next is just slightly more convenient, in terms of flexibility, but pricing wise, it's almost the same

With the 10gb+, the discount is increase to $25. Then it seems overwhelmingly less expensive that contract options.

Example:

Iphone 5s

Contract $199.99 + $36 upgrade fee ~ $236 + tax

AT&T next 18:

($27.08 price of the phone - $15/$25 discounts) x24 months  ~ (12.08/2.08) x 24 months  ~  $290 / $49 + tax

 

That's an example, other phones will have varying degrees, but that's the rough breakdown

-Alex

 

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Mobile Share Value Plans Questions and Discussion

[ Edited ]
308 of 574 (1,810 Views)
0
(0)
  • Rate this reply
View profile
Jun 16, 2014 4:29:36 PM
0
(0)
ACE - Master

mdgelfond wrote:

May 13, 2016 is the date i will be dropping AT&T due to poor business practices.

 

I signed up for the "awesome" value plan, to find out the hard way that as soon as you upgrade one of your phones, the $25 monthly discount is pulled out from under you for that line. What kind of service is that? Beyond pathetic. I've been a loyal customer since the "brick" cell phone, and this is how they treat me.

...

Well,  removal of a discount given to you for not having a contract only seems fair if you sign a new contract.  Others have already said how you could have kept the discount, and probably even have saved a little money over the 2 year period that a contract subsidy would have convered.

 

The "out-of-contract" discount was clear to me before I ever made the decision to switch my service.  I made sure I fully understood that if I signed a new contract that I would pay an additional $600 over the life of the 2 year contract.  I also understood that if I paid the full price for my next iPhone I would only be paying $450 more than if I got a contract subsidized one.  For me, it was easy to see that paying full price was $150 cheaper over 24 months than buying with a contract subsidy.  Whether I choose to pay that all at once, or use a NEXT program is still undecided, but I have several months before I intend to upgrade so I still have time to make that decision.

 

Since you mention the $25 discount, your numbers should be almost identicle to mine.  The only difference may me is that you aren't purchasing an iPhone, so the contract subsidy may even be less allowing you to save more money by purchasing at full price.  If you are within your 14 day period, you can still return your phone and get your new contract voided to regain your discount.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

mdgelfond wrote:

May 13, 2016 is the date i will be dropping AT&T due to poor business practices.

 

I signed up for the "awesome" value plan, to find out the hard way that as soon as you upgrade one of your phones, the $25 monthly discount is pulled out from under you for that line. What kind of service is that? Beyond pathetic. I've been a loyal customer since the "brick" cell phone, and this is how they treat me.

...

Well,  removal of a discount given to you for not having a contract only seems fair if you sign a new contract.  Others have already said how you could have kept the discount, and probably even have saved a little money over the 2 year period that a contract subsidy would have convered.

 

The "out-of-contract" discount was clear to me before I ever made the decision to switch my service.  I made sure I fully understood that if I signed a new contract that I would pay an additional $600 over the life of the 2 year contract.  I also understood that if I paid the full price for my next iPhone I would only be paying $450 more than if I got a contract subsidized one.  For me, it was easy to see that paying full price was $150 cheaper over 24 months than buying with a contract subsidy.  Whether I choose to pay that all at once, or use a NEXT program is still undecided, but I have several months before I intend to upgrade so I still have time to make that decision.

 

Since you mention the $25 discount, your numbers should be almost identicle to mine.  The only difference may me is that you aren't purchasing an iPhone, so the contract subsidy may even be less allowing you to save more money by purchasing at full price.  If you are within your 14 day period, you can still return your phone and get your new contract voided to regain your discount.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Mobile Share "No-Value" Plan

309 of 574 (1,725 Views)
0
(0)
  • Rate this reply
View profile
Jun 17, 2014 4:43:22 PM
0
(0)
Contributor
Edited by ATTMarianaCM on Jun 18, 2014 at 11:10:36 AM

I am running into the same situation. H ALowever when I called on APril 4th and spoke to Adriana (employee ***)- she never explained the upgrade price increase. I specifically asked about upgrading my parents phones to iphones when they had their upgrades this month. She told me that this was the best plan at $160, and I'd be saving so much money. It is also in the notes that I asked about the upgrades and she wrote she told me it would be $160 for all four phones. ATT has done nothing to accomodate their mistake, execpt tell me sorry. I am not filing a complaint with the BBB in regards to this employee.

 

[Edited for privacy.]

I am running into the same situation. H ALowever when I called on APril 4th and spoke to Adriana (employee ***)- she never explained the upgrade price increase. I specifically asked about upgrading my parents phones to iphones when they had their upgrades this month. She told me that this was the best plan at $160, and I'd be saving so much money. It is also in the notes that I asked about the upgrades and she wrote she told me it would be $160 for all four phones. ATT has done nothing to accomodate their mistake, execpt tell me sorry. I am not filing a complaint with the BBB in regards to this employee.

 

[Edited for privacy.]

Re: Mobile Share Value Plans Questions and Discussion

[ Edited ]
310 of 574 (1,693 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 11:16:22 AM
0
(0)
Teacher

I for one couldn't be happier with the new pricing structure.  It's gives me the choice to buy unlocked phones and saves me $25/line for staying off-contract.  If I end up buying an unsubsized flagship phone, the overall cost pretty much works out the same as being on-contract.  $25/mo line savings equates to $600, which is not coincidentally the cost of most flagship smartphones.  Of course, when you buy on-contract you normally are paying $200 up front, so you are still saving appx $200 over the life of the 2-year term.

 

What REALLY makes the new pricing structure worthwhile is if you buy less expensive phones like the Moto X, Moto G, or Nexus 5.   For example, I bought a Nexus 5 for $350 and a Moto G with LTE for my daughter for $230.   We both save $25/line, so over the long term, we are saving several HUNDRED dollars by removing the built-in subsidy that contracts include.

 

Should they be making this more clear and warn customers instead of making it seem like just a price drop?  Yes, they should.  But for the savy customer, the new pricing structure can actually save you significantly.

I for one couldn't be happier with the new pricing structure.  It's gives me the choice to buy unlocked phones and saves me $25/line for staying off-contract.  If I end up buying an unsubsized flagship phone, the overall cost pretty much works out the same as being on-contract.  $25/mo line savings equates to $600, which is not coincidentally the cost of most flagship smartphones.  Of course, when you buy on-contract you normally are paying $200 up front, so you are still saving appx $200 over the life of the 2-year term.

 

What REALLY makes the new pricing structure worthwhile is if you buy less expensive phones like the Moto X, Moto G, or Nexus 5.   For example, I bought a Nexus 5 for $350 and a Moto G with LTE for my daughter for $230.   We both save $25/line, so over the long term, we are saving several HUNDRED dollars by removing the built-in subsidy that contracts include.

 

Should they be making this more clear and warn customers instead of making it seem like just a price drop?  Yes, they should.  But for the savy customer, the new pricing structure can actually save you significantly.

Re: Mobile Share Value Plans Questions and Discussion

311 of 574 (1,653 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 2:55:23 PM
0
(0)
Mentor
This is the most valuable contribution to this very long conversation so far. Thanks for the suggestions of other phones!
This is the most valuable contribution to this very long conversation so far. Thanks for the suggestions of other phones!

Re: Mobile Share Value Plans Questions and Discussion

312 of 574 (1,637 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 6:58:28 PM
0
(0)
Contributor

amazing part is b4 i would renew my 4 lines for 800$ to get 4 new phones and pay 250 a month and now i pay 160$ for the phone (axes) and pay 390 a month how is this even cheaper its not just shady its an outright lie a froud and a rip off and now they tell me i cant go back to my orriginal plan of course not because they also didnt tell me that after 14 days i cant go back

amazing part is b4 i would renew my 4 lines for 800$ to get 4 new phones and pay 250 a month and now i pay 160$ for the phone (axes) and pay 390 a month how is this even cheaper its not just shady its an outright lie a froud and a rip off and now they tell me i cant go back to my orriginal plan of course not because they also didnt tell me that after 14 days i cant go back

Re: Mobile Share Value Plans Questions and Discussion

313 of 574 (1,627 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 6:59:04 PM
0
(0)
Contributor
its a rip off dont sit there and lie to people
its a rip off dont sit there and lie to people

Re: ATT $160 per month for 4 lines is not actually $160!!

314 of 574 (1,628 Views)
0
(0)
  • Rate this reply
View profile
Jun 18, 2014 9:23:23 PM
0
(0)
ACE - Expert

yesiel1 wrote:

amazing part is b4 i would renew my 4 lines for 800$ to get 4 new phones and pay 250 a month and now i pay 160$ for the phone (axes) and pay 390 a month how is this even cheaper its not just shady its an outright lie a froud and a rip off and now they tell me i cant go back to my orriginal plan of course not because they also didnt tell me that after 14 days i cant go back


In the long run, it may be cheaper, unless you upgrade phones whenever you are eligible. Once the phone is paid for, you no longer pay for it and then pay only $160 per month (plus taxes). 

This is a user to user forum. I am a user, just like almost everyone else on the site.

yesiel1 wrote:

amazing part is b4 i would renew my 4 lines for 800$ to get 4 new phones and pay 250 a month and now i pay 160$ for the phone (axes) and pay 390 a month how is this even cheaper its not just shady its an outright lie a froud and a rip off and now they tell me i cant go back to my orriginal plan of course not because they also didnt tell me that after 14 days i cant go back


In the long run, it may be cheaper, unless you upgrade phones whenever you are eligible. Once the phone is paid for, you no longer pay for it and then pay only $160 per month (plus taxes). 

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Mobile Share Value Plans Questions and Discussion

315 of 574 (1,613 Views)
0
(0)
  • Rate this reply
View profile
Jun 19, 2014 1:05:20 PM
0
(0)
Mentor

This is ATT's new marketing technique. It is easier to say "Sorry" after they have snookered you into their $160/month plan. Anything for a buck.

This is ATT's new marketing technique. It is easier to say "Sorry" after they have snookered you into their $160/month plan. Anything for a buck.

Re: Mobile Share "No-Value" Plan

316 of 574 (1,586 Views)
0
(0)
  • Rate this reply
View profile
Jun 19, 2014 1:07:47 PM
0
(0)
Mentor

I made the mistake of trusting AT&T. Ive been with them for over 10 years. Ive always veen able to trust them. 

 

That trust is now gone. My entire family will be shifting out of ATT in the near future.

I made the mistake of trusting AT&T. Ive been with them for over 10 years. Ive always veen able to trust them. 

 

That trust is now gone. My entire family will be shifting out of ATT in the near future.

Re: Mobile Share "No-Value" Plan

317 of 574 (1,583 Views)
0
(0)
  • Rate this reply
View profile
Jun 19, 2014 1:47:56 PM
0
(0)
Tutor
 

Re: Mobile Share Value Plans Questions and Discussion

318 of 574 (1,576 Views)
0
(0)
  • Rate this reply
View profile
Jun 19, 2014 1:57:15 PM
0
(0)
Tutor
As I stated in my previous post though, the primary issue myself and I think many others are having is that when we asked an AT&T representative either through a 3rd party reseller or or through AT&T's customer service about the pricing, we were flat out lied to.

That is the deception. That is why we are angry. But I don't blame them. I blame myself for not reading the fine print and signing into a contract without knowing all the details, despite my long history with AT&T and no precedent for this being set prior.

Had I known my bill would increase $25 for each line, I would have happily have done the NEXT program, as I do like to upgrade frequently. I don't have that option at this point as I just signed new 2 year contracts for 2 lines.



As I stated in my previous post though, the primary issue myself and I think many others are having is that when we asked an AT&T representative either through a 3rd party reseller or or through AT&T's customer service about the pricing, we were flat out lied to.

That is the deception. That is why we are angry. But I don't blame them. I blame myself for not reading the fine print and signing into a contract without knowing all the details, despite my long history with AT&T and no precedent for this being set prior.

Had I known my bill would increase $25 for each line, I would have happily have done the NEXT program, as I do like to upgrade frequently. I don't have that option at this point as I just signed new 2 year contracts for 2 lines.



Re: Mobile Share Value Plans Questions and Discussion

319 of 574 (1,573 Views)
0
(0)
  • Rate this reply
View profile
Jun 23, 2014 1:17:42 PM
0
(0)
Tutor
We signed up for the 10 gb plan for just my husband and I, it was 125 a month with a military discount. I called and was told by upgrading after two years of waiting that it would indeed not affect the price of my plan. Made sure again at best buy before doing so. Well, now I have a bill of $155 and if my husband upgrades it goes up to about 180. We were blatantly lied to. AT&T managers have told us that this is an ongoing problem and they realize people are being lied to when they are upgrading. It's very shady. I think we are going to pay the fee and cancel my one year and eleven month contract and go elsewhere.
We signed up for the 10 gb plan for just my husband and I, it was 125 a month with a military discount. I called and was told by upgrading after two years of waiting that it would indeed not affect the price of my plan. Made sure again at best buy before doing so. Well, now I have a bill of $155 and if my husband upgrades it goes up to about 180. We were blatantly lied to. AT&T managers have told us that this is an ongoing problem and they realize people are being lied to when they are upgrading. It's very shady. I think we are going to pay the fee and cancel my one year and eleven month contract and go elsewhere.

Re: Mobile Share Value Plans Questions and Discussion

320 of 574 (1,492 Views)
0
(0)
  • Rate this reply
View profile
Jun 24, 2014 1:25:36 PM
0
(0)
Contributor

gave up unlimited plan to go on family share plan and prices have gone up. Got no notice of the increase in prices. I think it is bad customer service to raise them so soon. It is terrible to do it without notice.

gave up unlimited plan to go on family share plan and prices have gone up. Got no notice of the increase in prices. I think it is bad customer service to raise them so soon. It is terrible to do it without notice.

gave up unlimited plan to go on family share plan and prices have gone up.

321 of 574 (1,515 Views)
0
(0)
  • Rate this reply
View profile
Jun 24, 2014 2:02:28 PM
0
(0)
ACE - Expert
The prices haven't increased. The only way the price will increase would be if you got a subsidized upgrade. The pricing for the share plan is for out of contract phone plans. If you get a subsidized upgrade, the price increases until the line is out of contract.
This is a user to user forum. I am a user, just like almost everyone else on the site.
The prices haven't increased. The only way the price will increase would be if you got a subsidized upgrade. The pricing for the share plan is for out of contract phone plans. If you get a subsidized upgrade, the price increases until the line is out of contract.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: gave up unlimited plan to go on family share plan and prices have gone up.

322 of 574 (1,500 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2014 6:31:53 AM
0
(0)
Mentor

im not understanding how a lot of people are talking about how they didnt get a notice of prices or how they say that theyve been mislead? i had a full understanding of how the plans worked because i took the time to do the research. if youre on a two year contract on the mobile share plan, your device's line will cost 40 dollars per month. if youre on the mobile share plan with a next device, your device's line will cost either 15 or 25 dollars, depending on the mobile share plan that you choose. everything is here to look up. yes the reps should know what theyre doing and how to explain things, but at the same time, you should take the time to research everything so you wont feel like youre being mislead. the plans are not confusing at all. 

im not understanding how a lot of people are talking about how they didnt get a notice of prices or how they say that theyve been mislead? i had a full understanding of how the plans worked because i took the time to do the research. if youre on a two year contract on the mobile share plan, your device's line will cost 40 dollars per month. if youre on the mobile share plan with a next device, your device's line will cost either 15 or 25 dollars, depending on the mobile share plan that you choose. everything is here to look up. yes the reps should know what theyre doing and how to explain things, but at the same time, you should take the time to research everything so you wont feel like youre being mislead. the plans are not confusing at all. 

Re: gave up unlimited plan to go on family share plan and prices have gone up.

323 of 574 (1,431 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2014 3:53:13 PM
0
(0)
Teacher
I have the same problem. I upgraded one of my phones and called customer service before I upgraded to a free phone. The rep assured me my rate plan would not change. Now I find out I am paying $40 a month for that line instead of $15. If I had known I would have gotten a phone else ware. I have been a long time loyal customer and have 5 lines. When I talked to a supervisor all they can say is they sent me an email regarding the change. The email shows the rate plans but never specifies the change. I called and was assured my rate would stay the same so I didn't go through the email with a fine tooth comb. Obviously they don't care about customer service and the reps either aren't trained well or are told to lie.
I have the same problem. I upgraded one of my phones and called customer service before I upgraded to a free phone. The rep assured me my rate plan would not change. Now I find out I am paying $40 a month for that line instead of $15. If I had known I would have gotten a phone else ware. I have been a long time loyal customer and have 5 lines. When I talked to a supervisor all they can say is they sent me an email regarding the change. The email shows the rate plans but never specifies the change. I called and was assured my rate would stay the same so I didn't go through the email with a fine tooth comb. Obviously they don't care about customer service and the reps either aren't trained well or are told to lie.

Re: Complaint on bait and switch

324 of 574 (1,443 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2014 8:43:20 PM
0
(0)
Teacher
Sounds like they are trying to rip you off like they did to me. I was paying the $40-$25 for my line and when I upgraded the phone they took the $25 discount off. I was informed when I called customer service before upgrading that my rate plan would not change. Now it's been over 14 days and they won't let me return the phone. I guess AT&T is now lying and tricking their customers. My advise is to get away from this dishonest ripoff off a company as soon as possible.
Sounds like they are trying to rip you off like they did to me. I was paying the $40-$25 for my line and when I upgraded the phone they took the $25 discount off. I was informed when I called customer service before upgrading that my rate plan would not change. Now it's been over 14 days and they won't let me return the phone. I guess AT&T is now lying and tricking their customers. My advise is to get away from this dishonest ripoff off a company as soon as possible.

Re: Mobile Share Value Plans Questions and Discussion

325 of 574 (1,452 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2014 8:51:55 PM
0
(0)
Teacher
AT&T will say or do anything to get you to agree to a contract. Even lie. I was paying the $40-$25 for my line and when I upgraded the phone they took the $25 discount off. I was informed when I called customer service before upgrading that my rate plan would not change. Now it's been over 14 days and they won't let me return the phone. I guess AT&T is now lying and tricking their customers. If you are not a current customer run,,,,stay away from this horrible company and service. If you have service get out as soon as possible. From what I have read and what a retention rep told me this is happening to a lot of customers. AT&T doesn't care and if you actually get a manager or supervisor they are rude.
AT&T will say or do anything to get you to agree to a contract. Even lie. I was paying the $40-$25 for my line and when I upgraded the phone they took the $25 discount off. I was informed when I called customer service before upgrading that my rate plan would not change. Now it's been over 14 days and they won't let me return the phone. I guess AT&T is now lying and tricking their customers. If you are not a current customer run,,,,stay away from this horrible company and service. If you have service get out as soon as possible. From what I have read and what a retention rep told me this is happening to a lot of customers. AT&T doesn't care and if you actually get a manager or supervisor they are rude.

Beware before upgrading

326 of 574 (1,511 Views)
0
(0)
  • Rate this reply
View profile
Jun 26, 2014 8:56:46 PM
0
(0)
Teacher
It is different when you call and are assured your rate plan would remain the same if I upgraded. If he had told me the truth I would have purchased the phone else ware. It seems to me AT&T has sunk so low that they are lying and tricking their customers.
It is different when you call and are assured your rate plan would remain the same if I upgraded. If he had told me the truth I would have purchased the phone else ware. It seems to me AT&T has sunk so low that they are lying and tricking their customers.

Re: Mobile Share Value Plans Questions and Discussion

327 of 574 (1,462 Views)
0
(0)
  • Rate this reply
View profile
Jun 27, 2014 5:36:48 AM
0
(0)
Mentor
Edited by everyusernameipickischosen on Jun 27, 2014 at 5:41:06 AM

Theyre not lying..if you have a phone thats on the two year contract, you will not get the discount. It says this on the website and the reps should let you know. The only way you pay the 15 or 25 dollars per month for the lines is if you have a next phone or if youre using a phone thats out of a contract. So no, your actual rate plan didnt change. But your device's line per month did, because youre now on a two year contract with the mobile share plan. 

Theyre not lying..if you have a phone thats on the two year contract, you will not get the discount. It says this on the website and the reps should let you know. The only way you pay the 15 or 25 dollars per month for the lines is if you have a next phone or if youre using a phone thats out of a contract. So no, your actual rate plan didnt change. But your device's line per month did, because youre now on a two year contract with the mobile share plan. 

Re: Beware before upgrading

[ Edited ]
328 of 574 (1,475 Views)
0
(0)
  • Rate this reply
View profile
Jun 27, 2014 4:09:43 PM
0
(0)
Contributor

Well, I heartily disagree with anyone who claims the NEXT plan is a good deal and saves the customer a lot. It's not "better" for us, it's better for AT&T! Other posters must only have one cell phone on their account. The only situation where it can be a good deal is if you never, ever, upgrade again!!!! The minute you upgrade, the so-called "savings" are right back on your bill. Yes, even with the NEXT plans!!! Oh, no, it's not under the cost of the "PLAN", but it's STILL on your bill. It is such a slimy shell game AT&T is playing. They are trying to persuade their customers that it's this big savings when in reality, the $600 they claim you save on "access fees" is just moved to another section of your bill which should be called "lease fees"!!! After 24 months, the overall savings for a "family" with multiple phones is only $189. But it will increase my bill, after taxes and all, from $200/month to $345/month!!!! And THAT's if I don't upgrade with NEXT because the $25 access fee savings is replaced by a $27 or $31 installment payment.  Last time I checked, paying $299 for a phone and committing to 2 years divided by 24 months equals $12.46/month. Not $31!  I never, ever would have or could have paid for a $600-700 phone because I can't afford that. If I could, I wouldn't have liked contracts either. But contracts are what made it possible for us middle to lower class families to be able to enjoy the new technology like everyone else. It wasn't for everyone, but it was for us! And they ripped it away and act like contracts don't mean anything to them so you are penalized if choosing them!!!

 

Here are all the ISSUES:

 

Contracts and subsidies are necessary and worth a lot to some of us!

I hate losing my ability to upgrade phones one at at time after saving up the money, pay just $199 or $299 up front (which is a lot for our family), and then commit to 2 years with them and it doesn't change my bill one cent!  There are real, live, hardworking families out there who need the subsidized option!!! Committing to 2 years with a company  IS WORTH SOMETHING but they are treating like it is NOT valuable. You now have to pay a higher access fee AND an upfront fee. And if anyone doesn't believe contracts should be held in higher esteem by AT&T, what just happened to me yesterday has caused me to want to cancel my plan with them and move to someone else. We have 5 phones and 3 are done are their contracts. Two of them have one more year before I can leave without penalty!! They most certainly DO value them because it's making it difficult for me to leave and slam the door on them. It's saving them from losing money from us over the next year. The cherry on top is now they can even get more money for contracts in addition to their obvious value to a company!!!   I will NEVER go into another contract with AT&T again and NEVER give them even $10 for an upgraded phone. I will give my money to anyone else from now on.

 

Grandfather Plan data charges were steadily increased to prep us to "want" the NEXT plans:

(You'd now want mobile share, and that would get you off your old plan so you would be in a position for the NEXT plan to be "easier" to sell.) We had 5 phones. We had no need for laptops, tablets, or any other devices. Our total GB usage averaged about 4-6 GB per month. I had an older plan that allowed me to keep my bill steady until they started toying with the individual data plans and costs about a year ago. Slowly over the last 1 1/2 years, on the old grandfather family plan, my bill rose from $240 per month to close to $300 per month. Two times in the past 12 months I called to complain that a hard-working family raising kids cannot afford a $300 a month cell phone bill and begged for them to notice what they were doing. We certainly weren't using $300 worth of service or value from them. Instead of helping me reduce it (meaning they "heard" me), they started raving about all our ability to add devices and use more data and how much cheaper it all was with Mobile Share. Yet every time they entered our particular specs and needs into mobile share to prove to me it was cheaper, the conversation always ended the same, "Oh, your are correct, it IS more expensive for your family, $18 more a month if you switch to mobile share and it doesn't save you money....huh, wow..." They always told me it was an oddity and they don't usually find that. They said everyone else usually is trying to add on multiple devices like laptops, etc. and need a lot more GB then we do; we just needed our iPhones only - and just a little data. I was told they didn't yet have anything to help an account like ours and it was better to stay with my old plan. I was told this again in February too.

 

We were DECEIVED and TRICKED out of our Grandfather Plan when we wouldn't budge:

But then last month, a rep told me they JUST changed their prices and LOWERED the access fee across the board for phones to $15, now my plan will only cost me $175 instead of $280. I was ecstatic! I re-explained our situation FULLY and said it was about time because they were about to lose our business. She told me that's why they restructured the pricing because it was hard on so many families with just phones. That's verbatim what she said!  I was told that they readjusted their fees to areas where people who use more data will pay for it, and people who add other devices will pay for that, but it shouldn't hurt families like ours anymore. I found out JUST yesterday that she LIED to me. She NEVER told me the reduction of $100 was ONLY until we upgraded the phones. Now if I upgrade through them, whether we sign a contract or use NEXT, our final bill will be over $300!!! After hours with customer service, they refused to restore my old plan. The only way we can keep our bill, our MONTHLY bill, affordable is to never upgrade any phone. ???? One of ours is broken and another is having battery issues. Phones need upgrading every 2-3 years.  I don't care if I save $189 by the end of 24 months with NEXT because I can't afford the MONTHLY cost to save that!!! I'd rather find a way to pay for a phone up front and be done with it. But we CANNOT afford $600 phones! This new era that the top four major cellular companies are creating is pushing more people out of the ability to have a smartphone, especially an iPhone.

 

Bring Your Own just might be a Scam!

And when I selected "bring your own" yesterday, and selected ANY of the iPhone SIM cards, the next page gave me a message that said, "We're sorry, but that device is not available for your area."  ????!!!!

Yes, I blew my stack. It was the last straw.

 

AT&T is "spinning" and playing loose with the facts:

It is pure spin on AT&T's part. They have become worse than the politicians. "Oh don't look at the facts head on with a straight head, it's much more appealing if you look at it this way...." Are there really that many people out there incapable of doing math and putting the comparison down on paper the way it REALLY looks? Do they really buy into the picture that AT&T paints? I'm assuming those loving this plan are individual users without multiple cellphones on their accounts, because I see no other situation where the NEXT plan, or the NEW 2-yr contract cost is good or cheaper for ANYONE.

 

AT&T needs to lower the TRUE cost of an account for a family of 4 or 5 who only have cellphones or smartphones as their devices, who only need to upgrade one or two every 2 years, the rest every 3 years due to outdated OS or wear and tear, and who desperately need a FAIR price for data from their smartphones and don't require outrageous amounts of data. As it stands now, the agent lied about the data. If we only needed 6-8 GB to share amongst our phones, we pay MORE than someone who is using 50GB every month!!!!  Gah!!

 

AT&T is about to lose a LOT of business and a LOT of money:

They just lost a ton of money. I will NEVER buy a phone from them again, not even at a discount. There are other ways to get a discount, not just through service providers. And they are about to lose my business entirely. So many people out there are in our same situation and have paid them from $5,000 to over $7,000 in the last 24 months just for the monthly service and access. It doesn't take a rocket scientist to see how much money they are about to lose once we all leave.

 

Researching thoroughly first is NOT always as easy as others make it sound &

deceitfully crafted webpages:                                                                                                         

As far as those posters making it sound like they don't understand what the surprise and anger is about because they research everything thoroughly and knew exactly what to expect, it's NOT always easy or lucky to fall on just the right pages that contain the information pertinent to each customer. And when I am dealing with an Agent on the phone, I am assuming it is saving me time so that I don't have to go fishing through all the confusing information all over the place. The agent tells you the opposite of what the truth is, or purposefully leaves out key information that might discourage you, and you are believing they are revealing everything and providing you with all the pertinent information you need to make a decision. However, I also researched this thoroughly before even contacting the agent on the phone, but their webpages are deceiving and unclear and their FAQ don't help you clarify two contradicting statements. I assumed since the agent last month told me my bill went down for the reasons I've shared on this post, that it must not apply to an existing account or to our particular structure.  Eventually, I had to chat with an agent to know whether or not I understood what I was reading. Why? Because when you are logged into your account and click on "upgrade", and you select 2 yr contracts, when the page with the phone comes up, there is NOTHING anywhere on that page warning you you're about to lose some $25 discount you didn't know you had and pay $40/per phone; for us our current $75 access fees increase to $200/month!! Not until you un-click the radio button next to 2-yr and click on the one by the NEXT plan, thenun-click that and re-click the 2-yr radio button, THEN and only then a bold red warning message appears below the 2-yr contract choice that you're about to pay higher for that choice by losing your discount. I was never going to choose the NEXT plan because I hate leasing anything, so I typically would have never seen that message at all and would have added it to my cart completely unaware. It was a quirk that I did that and it prompted me to pause and start a chat. Why doesn't that warning message appear when the page first loads for a 2-yr contract?



I pray my post will open the eyes of more people and help save some of them.  And for those of you who feel silly after reading the posts that imply you didn't do your homework or read carefully enough, it's NOT you. Shame on them for posting like that! I have a Doctoral Degree, 8 years of college, with an outstandingly high reading level and I had the exact same problems as others with being deceived.



Well, I heartily disagree with anyone who claims the NEXT plan is a good deal and saves the customer a lot. It's not "better" for us, it's better for AT&T! Other posters must only have one cell phone on their account. The only situation where it can be a good deal is if you never, ever, upgrade again!!!! The minute you upgrade, the so-called "savings" are right back on your bill. Yes, even with the NEXT plans!!! Oh, no, it's not under the cost of the "PLAN", but it's STILL on your bill. It is such a slimy shell game AT&T is playing. They are trying to persuade their customers that it's this big savings when in reality, the $600 they claim you save on "access fees" is just moved to another section of your bill which should be called "lease fees"!!! After 24 months, the overall savings for a "family" with multiple phones is only $189. But it will increase my bill, after taxes and all, from $200/month to $345/month!!!! And THAT's if I don't upgrade with NEXT because the $25 access fee savings is replaced by a $27 or $31 installment payment.  Last time I checked, paying $299 for a phone and committing to 2 years divided by 24 months equals $12.46/month. Not $31!  I never, ever would have or could have paid for a $600-700 phone because I can't afford that. If I could, I wouldn't have liked contracts either. But contracts are what made it possible for us middle to lower class families to be able to enjoy the new technology like everyone else. It wasn't for everyone, but it was for us! And they ripped it away and act like contracts don't mean anything to them so you are penalized if choosing them!!!

 

Here are all the ISSUES:

 

Contracts and subsidies are necessary and worth a lot to some of us!

I hate losing my ability to upgrade phones one at at time after saving up the money, pay just $199 or $299 up front (which is a lot for our family), and then commit to 2 years with them and it doesn't change my bill one cent!  There are real, live, hardworking families out there who need the subsidized option!!! Committing to 2 years with a company  IS WORTH SOMETHING but they are treating like it is NOT valuable. You now have to pay a higher access fee AND an upfront fee. And if anyone doesn't believe contracts should be held in higher esteem by AT&T, what just happened to me yesterday has caused me to want to cancel my plan with them and move to someone else. We have 5 phones and 3 are done are their contracts. Two of them have one more year before I can leave without penalty!! They most certainly DO value them because it's making it difficult for me to leave and slam the door on them. It's saving them from losing money from us over the next year. The cherry on top is now they can even get more money for contracts in addition to their obvious value to a company!!!   I will NEVER go into another contract with AT&T again and NEVER give them even $10 for an upgraded phone. I will give my money to anyone else from now on.

 

Grandfather Plan data charges were steadily increased to prep us to "want" the NEXT plans:

(You'd now want mobile share, and that would get you off your old plan so you would be in a position for the NEXT plan to be "easier" to sell.) We had 5 phones. We had no need for laptops, tablets, or any other devices. Our total GB usage averaged about 4-6 GB per month. I had an older plan that allowed me to keep my bill steady until they started toying with the individual data plans and costs about a year ago. Slowly over the last 1 1/2 years, on the old grandfather family plan, my bill rose from $240 per month to close to $300 per month. Two times in the past 12 months I called to complain that a hard-working family raising kids cannot afford a $300 a month cell phone bill and begged for them to notice what they were doing. We certainly weren't using $300 worth of service or value from them. Instead of helping me reduce it (meaning they "heard" me), they started raving about all our ability to add devices and use more data and how much cheaper it all was with Mobile Share. Yet every time they entered our particular specs and needs into mobile share to prove to me it was cheaper, the conversation always ended the same, "Oh, your are correct, it IS more expensive for your family, $18 more a month if you switch to mobile share and it doesn't save you money....huh, wow..." They always told me it was an oddity and they don't usually find that. They said everyone else usually is trying to add on multiple devices like laptops, etc. and need a lot more GB then we do; we just needed our iPhones only - and just a little data. I was told they didn't yet have anything to help an account like ours and it was better to stay with my old plan. I was told this again in February too.

 

We were DECEIVED and TRICKED out of our Grandfather Plan when we wouldn't budge:

But then last month, a rep told me they JUST changed their prices and LOWERED the access fee across the board for phones to $15, now my plan will only cost me $175 instead of $280. I was ecstatic! I re-explained our situation FULLY and said it was about time because they were about to lose our business. She told me that's why they restructured the pricing because it was hard on so many families with just phones. That's verbatim what she said!  I was told that they readjusted their fees to areas where people who use more data will pay for it, and people who add other devices will pay for that, but it shouldn't hurt families like ours anymore. I found out JUST yesterday that she LIED to me. She NEVER told me the reduction of $100 was ONLY until we upgraded the phones. Now if I upgrade through them, whether we sign a contract or use NEXT, our final bill will be over $300!!! After hours with customer service, they refused to restore my old plan. The only way we can keep our bill, our MONTHLY bill, affordable is to never upgrade any phone. ???? One of ours is broken and another is having battery issues. Phones need upgrading every 2-3 years.  I don't care if I save $189 by the end of 24 months with NEXT because I can't afford the MONTHLY cost to save that!!! I'd rather find a way to pay for a phone up front and be done with it. But we CANNOT afford $600 phones! This new era that the top four major cellular companies are creating is pushing more people out of the ability to have a smartphone, especially an iPhone.

 

Bring Your Own just might be a Scam!

And when I selected "bring your own" yesterday, and selected ANY of the iPhone SIM cards, the next page gave me a message that said, "We're sorry, but that device is not available for your area."  ????!!!!

Yes, I blew my stack. It was the last straw.

 

AT&T is "spinning" and playing loose with the facts:

It is pure spin on AT&T's part. They have become worse than the politicians. "Oh don't look at the facts head on with a straight head, it's much more appealing if you look at it this way...." Are there really that many people out there incapable of doing math and putting the comparison down on paper the way it REALLY looks? Do they really buy into the picture that AT&T paints? I'm assuming those loving this plan are individual users without multiple cellphones on their accounts, because I see no other situation where the NEXT plan, or the NEW 2-yr contract cost is good or cheaper for ANYONE.

 

AT&T needs to lower the TRUE cost of an account for a family of 4 or 5 who only have cellphones or smartphones as their devices, who only need to upgrade one or two every 2 years, the rest every 3 years due to outdated OS or wear and tear, and who desperately need a FAIR price for data from their smartphones and don't require outrageous amounts of data. As it stands now, the agent lied about the data. If we only needed 6-8 GB to share amongst our phones, we pay MORE than someone who is using 50GB every month!!!!  Gah!!

 

AT&T is about to lose a LOT of business and a LOT of money:

They just lost a ton of money. I will NEVER buy a phone from them again, not even at a discount. There are other ways to get a discount, not just through service providers. And they are about to lose my business entirely. So many people out there are in our same situation and have paid them from $5,000 to over $7,000 in the last 24 months just for the monthly service and access. It doesn't take a rocket scientist to see how much money they are about to lose once we all leave.

 

Researching thoroughly first is NOT always as easy as others make it sound &

deceitfully crafted webpages:                                                                                                         

As far as those posters making it sound like they don't understand what the surprise and anger is about because they research everything thoroughly and knew exactly what to expect, it's NOT always easy or lucky to fall on just the right pages that contain the information pertinent to each customer. And when I am dealing with an Agent on the phone, I am assuming it is saving me time so that I don't have to go fishing through all the confusing information all over the place. The agent tells you the opposite of what the truth is, or purposefully leaves out key information that might discourage you, and you are believing they are revealing everything and providing you with all the pertinent information you need to make a decision. However, I also researched this thoroughly before even contacting the agent on the phone, but their webpages are deceiving and unclear and their FAQ don't help you clarify two contradicting statements. I assumed since the agent last month told me my bill went down for the reasons I've shared on this post, that it must not apply to an existing account or to our particular structure.  Eventually, I had to chat with an agent to know whether or not I understood what I was reading. Why? Because when you are logged into your account and click on "upgrade", and you select 2 yr contracts, when the page with the phone comes up, there is NOTHING anywhere on that page warning you you're about to lose some $25 discount you didn't know you had and pay $40/per phone; for us our current $75 access fees increase to $200/month!! Not until you un-click the radio button next to 2-yr and click on the one by the NEXT plan, thenun-click that and re-click the 2-yr radio button, THEN and only then a bold red warning message appears below the 2-yr contract choice that you're about to pay higher for that choice by losing your discount. I was never going to choose the NEXT plan because I hate leasing anything, so I typically would have never seen that message at all and would have added it to my cart completely unaware. It was a quirk that I did that and it prompted me to pause and start a chat. Why doesn't that warning message appear when the page first loads for a 2-yr contract?



I pray my post will open the eyes of more people and help save some of them.  And for those of you who feel silly after reading the posts that imply you didn't do your homework or read carefully enough, it's NOT you. Shame on them for posting like that! I have a Doctoral Degree, 8 years of college, with an outstandingly high reading level and I had the exact same problems as others with being deceived.



Re: Mobile Share Value Plans Questions and Discussion

329 of 574 (1,429 Views)
0
(0)
  • Rate this reply
View profile
Jun 28, 2014 12:09:40 AM
0
(0)
Tutor

I just found out today that we lost our $25 discount on 3 lines. We traded our iphone4's at Best Buy for iphone 5's 3 weeks ago during a promotion they had. Prior to going I called ATT customer care to tell them about the promotion and to make sure that the upgrade would NOT affect our monthly fees. The rep reassured me that since my 3 lines were out of contract that our monthly fees would remain the same.

 

I called customer care twice today. First time a supervisor left me on hold for over an hour. Second time a supervisor's supervisor talked to me and told me there was nothing he could do except give the $150 credit that his subordinate offered me. Then he said that he couldn't hear me and told me to charge my phone and he would call me back in an hour. Funny thing is my phone was charging during our conversation. Anyway I waited for his call back and it's now 6 hours later and no call. I wonder if he'll call tomorrow. Somehow I doubt it. 

 

I now know that I was not the only person customer care has mislead. The three phones we upgraded were eligible for upgrade prior to our switching to the mobile share plan. I'm kicking myself for not upgrading earlier. I was sold the mobile share plan in Feb when I called ATT for something else. The sales person just told me how much money I could save each month, without mentioning the fact that the phones we had eligible for upgrade would no longer be eligible unless were wanted to pay an extra $25/month. I should have upraded our phones prior to switching to the mobile share plan. I now think the representative knew this and purposely withheld information. 

 

I'm sure there are many people like me out there who were sold the benefits of the mobile share plan by representatives over the phone who totally neglected to disclose the effects the switch would have on future upgrades. 

 

We also have been loyal ATT customers since we first started carrying cell phones. Shame on them for not disclosing all pertinent information when they sold us the switch to mobile share and then relaying totally inacurrate information when I asked about the trade-in promotion. ATT needs to be held accountable to their employees mistakes.

I just found out today that we lost our $25 discount on 3 lines. We traded our iphone4's at Best Buy for iphone 5's 3 weeks ago during a promotion they had. Prior to going I called ATT customer care to tell them about the promotion and to make sure that the upgrade would NOT affect our monthly fees. The rep reassured me that since my 3 lines were out of contract that our monthly fees would remain the same.

 

I called customer care twice today. First time a supervisor left me on hold for over an hour. Second time a supervisor's supervisor talked to me and told me there was nothing he could do except give the $150 credit that his subordinate offered me. Then he said that he couldn't hear me and told me to charge my phone and he would call me back in an hour. Funny thing is my phone was charging during our conversation. Anyway I waited for his call back and it's now 6 hours later and no call. I wonder if he'll call tomorrow. Somehow I doubt it. 

 

I now know that I was not the only person customer care has mislead. The three phones we upgraded were eligible for upgrade prior to our switching to the mobile share plan. I'm kicking myself for not upgrading earlier. I was sold the mobile share plan in Feb when I called ATT for something else. The sales person just told me how much money I could save each month, without mentioning the fact that the phones we had eligible for upgrade would no longer be eligible unless were wanted to pay an extra $25/month. I should have upraded our phones prior to switching to the mobile share plan. I now think the representative knew this and purposely withheld information. 

 

I'm sure there are many people like me out there who were sold the benefits of the mobile share plan by representatives over the phone who totally neglected to disclose the effects the switch would have on future upgrades. 

 

We also have been loyal ATT customers since we first started carrying cell phones. Shame on them for not disclosing all pertinent information when they sold us the switch to mobile share and then relaying totally inacurrate information when I asked about the trade-in promotion. ATT needs to be held accountable to their employees mistakes.

Re: Mobile Share Value Plans Questions and Discussion

330 of 574 (1,409 Views)
Share this post
Share this post