Mobile Share Value Plans Questions and Discussion

Teacher

Mobile Share Value Plans Questions and Discussion

[ Edited ]

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

Message 1 of 574 (115,611 Views)
Scholar

Re: ATT $160 per month for 4 lines is not actually $160!!

My contract started in july of 2013. Who can i talk to now? I even told them i would never have added 5gig to my data without being told this lie. I almost dont want to bother to try to fix it now because some OTHER nasty shoe will drop like happens every time i communicate with atnt. It is a two year contract that started right off with ten gigs as i knew i would want that much data available. LG optimus pro.
Message 121 of 574 (2,365 Views)
Employee

Re: ATT $160 per month for 4 lines is not actually $160!!

[ Edited ]

I'd reccomend you check the new 10-15gb share plan. They are currently offering specials for contracts starting before feburary.

View the details here www.myattrpc.com

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 122 of 574 (2,349 Views)
Scholar

Re: ATT $160 per month for 4 lines is not actually $160!!

I guess you didnt read my post. They 'gave' me this discount, i upped my data to fifteen gigs BECAUSE they gave me the discount, then when it came time to pay they told me i cant have that discount until my contract ends in july 2015. I dont expect any better help on this forum than i get in real life, i just want to put it here for the record.
Message 123 of 574 (2,335 Views)
Employee

Re: ATT $160 per month for 4 lines is not actually $160!!

[ Edited ]

And you didn't really look at the pricing option per the website listed there

It says smartphone lines can get the $15 (discount) pricing by being on 10gb or higher, if their contracts started before 02/02/2014.

 

If your contract ends june of 2015, that means it started june of 2013, so . . . it qualifies if my math is right.

Maybe I missed something?

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 124 of 574 (2,330 Views)
Contributor

Re: Mobile Share Value Plans Questions and Discussion

I'm  sorry, but every time I even think about chaning plans, upgrades or replacing phones, my blood pressure rises. Buying a phone or a plan is worse than trying to buy a new or used car from a dealer.  The sales people are bent on pushing you to the highest cost, highest profit plans in order to maximize their commission. They use shell games and "bait and switch"  tactics to confuse and frustrate customers to the point they just give up and buy whatever is on the table or they  walk out of the store.  The string of posts on this one topic are a prime example of this. Name any other consumer product where customers are subjected to such tactics.

 

Message 125 of 574 (2,308 Views)
Master

Re: Given misinformation on new mobile share plan. No fix. Only sorry

 

Fortunately at&t has finally brought a pricing plan to the table that can benefit single line users. Smiley Happy  I changed my plan to a single line user MSV plan the day before my billing cycle ended, and my April payment is $61 instead of the $91 I'd been paying for the smallest voice, text, and data (my data usage is < 1GB/month), using the device that I choose to use - which happens to be a smartphone. 

 

Similarly, I use phones for well beyond 2 years - I'm coming up on 3 years of use with my Nokia E7, and I've never had a phone get lost, stolen, or broken.  I pay more to purchase non-branded (non-subsidized) devices, take care of them, and typically use them until advances in the network technology simply make a particular device difficult to continue to use; then they become "backups". lol.

 


sandblaster wrote:

T-Boy wrote:

You are dreaming if you think the average person can keep a smartphone 4 or 5 years. Lost, broken, stolen, dead battery. etc. Your numbers don't add up. You don't save $50 a month unless there are multiple lines or you had the worse single line plan in America. If you have more than one line wait till one breaks, loses, or has a phone stolen and see how much you save. A new phone will add at least $25 a month to your bill for 26 months. Some might come out but most will not.


I'm not dreaming at all. My iphone 4 is still in use and in excellent condition. I have no doubt my iPhone 5 will last another 2 years. You are correct that my savings are on a multi line plan. Single line plans won't get the same savings, if any. Your argument about the cost to replace a lost or stolen phone does not really hold either because you can't get a new discounted phone until your contract has expired. If you have to replace your phone while under contract, you will pay full price too. Also, there are two installment options on Next, 20 and 26 months. There are a number of phones that are $25 or less a month for 20 months. 




                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 126 of 574 (2,310 Views)
ACE - Master

Re: ATT $160 per month for 4 lines is not actually $160!!


little birdy wrote:
I guess you didnt read my post. They 'gave' me this discount, i upped my data to fifteen gigs BECAUSE they gave me the discount, then when it came time to pay they told me i cant have that discount until my contract ends in july 2015. I dont expect any better help on this forum than i get in real life, i just want to put it here for the record.

I believe that I read your post, about what happened to you.  I will tell you that if you have talked to the correct people in the billing department that you will find that you will get the discount.  I have 2 iPhones on my plan. the first contract started in Sept 2012, and the second in November 2012.  Both are still under contract unil late this year.  In Feb, I switched them both over to the new 10GB Mobile Share value plan.  Now, the first month's bill was confusing because I made the change take effect immediately, not delaying it until the beginning of a new billing cycle.  This meant that my new bill was pro-rated for a little over half the month on the old rates, and then the rest on the new rates.  In the end, my bill for that month went from $182 down to $168.  Now my first full month on the new plan bill arrived a little while back, and it is all the way down to $118 where I expected it. (I receive a FAN discount through my employer).  I have the $130 plan for 2 smart phones, and that is what I was billed  prior to the discounts and taxes/fees being applied.

 

I'm not sure who "they" are that told you that you can't get the $25/month discount for having a smartphone on your MSVP because you are under contract, but I suspect that "they" are mistaken.  Most likely what you had happen was that your new plan changes went into effect at the start of the new billing cycle.  I have heard that some people (most?) have an issue with not getting the $25/smartphone discount for the first month if they have the changes take effect at the beginning of a new billing cycle.  If this is the case, I susggest you contact the billing department and ask them to correct your bill to give you this credit.  If you have trouble working with the billing department, try contacting the AT&T Customer Care group directly via IM on the support forums and they can help you.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 127 of 574 (2,280 Views)
Contributor

Mobile Share Value Plan

So I wanted to upgrade a line and when I signed up for this plan 10gb of data for $160 no one told me that If I wanted to upgrade it would take the discount off my plan. Why it's an upgrade that's been there since 1 year ago. And I had this phone since September last year. I'm so mad. Is sprint any better or tmobile
Message 128 of 574 (2,289 Views)
ACE - Master

Re: Mobile Share Value Plan

The thing to understand about the Mobile Share Value Plans is that they are designed to give a reduced service rate for customers who are not purchasing a subsidized phone.  If you purchase a subsidized phone, your monthly bill will go up $25/month for 24 months to pay for that phone subsidy.  If you purchase an off-contract phone yourself, you may pay as much as $450 more for the phone, but you'll save $600 in service charges over the course of 2 years.

 

When you purchase a new subsidized phone under contract, you are just having to pay the higher rate for your service to subsidize that cheaper phone.  AT&T just took the approach of offering customers who were under contract prioer to 02/01/2014 this reduced price service fee as an incentive to get them to move from their older plans to one of these newer Mobile Share plans.  The other side effect is that customers will "get used to" this lower monthly bill, and be more inclined to purchase an off-contract phone when their current contract expires just to keep the lower service rate too.  Over the course of 2 years, it could save a customer as much as $150, which is not an insignificant amount of money...


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 129 of 574 (2,265 Views)
ACE - Master

Re: Mobile Share Value Plan


GeekBoy wrote:

The thing to understand about the Mobile Share Value Plans is that they are designed to give a reduced service rate for customers who are not purchasing a subsidized phone.  If you purchase a subsidized phone, your monthly bill will go up $25/month for 24 months to pay for that phone subsidy.  If you purchase an off-contract phone yourself, you may pay as much as $450 more for the phone, but you'll save $600 in service charges over the course of 2 years.

 

When you purchase a new subsidized phone under contract, you are just having to pay the higher rate for your service to subsidize that cheaper phone.  AT&T just took the approach of offering customers who were under contract prioer to 02/01/2014 this reduced price service fee as an incentive to get them to move from their older plans to one of these newer Mobile Share plans.  The other side effect is that customers will "get used to" this lower monthly bill, and be more inclined to purchase an off-contract phone when their current contract expires just to keep the lower service rate too.  Over the course of 2 years, it could save a customer as much as $150, which is not an insignificant amount of money...


People are so entrenched in the subsidized phone model, many just can't get on board with paying full price for their phones even though it works out costing less but it is clear that all of the carriers are trying to get out of the subsidized phone business. To the OP's question, is Tmobile or Sprint any better, Tmobile is the carrier that started the "pay full price for your phone" trend. I don't think they even offer subsidized phones any more. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 130 of 574 (2,240 Views)
Mentor

Re: Mobile Share Value Plans Questions and Discussion

We are just a few of the victims of this very bad marketing scheme.

 

Message 131 of 574 (2,182 Views)
Teacher

Re: Mobile Share Value Plan

I have been totally misinformed by att about this plan. Before switching I had a lengthy conversation with a representative so I could make an educated decision on whether i wanted to switch. I was repeated told that switching would not have any effect on my upgrades which all four of our lines had due. we switched over and then both my daughters upgraded and then their phone charges went from $15 per phone to $40.This will make my plan more expensive then what it was prior. I called and spoke to a supervisor who stated he couldnt help me but would request a call from his supervisor for me that i would recieve in 24 to 74 hours. 2 weeks later no call. I called again today and this supervisor was noce and wanted to help because he saw that I was completely misinformed and agreed the charges were unfair based on information I was given but said his system will not allow him to help me and fix this problem. I have been a customer for over a decade and think this misrepresentation is completely unacceptable and an unfair business practice. I should not be charged for things I was told would not be the case and should be given an option to have this corrected by someone

Message 132 of 574 (2,178 Views)
Employee

Re: completely being ripped off by customer service reps that misrepresent mobile share plan

You say your daughters upgraded their phones? did they get smartphones? if so the system will automaticly add the 25.00 data plan to any smart phone. Theres no way around this, if you have a smart phone you get the data plan. I found this out the hard way when my kids decided to go in and purchase iphones for themselves and got a bill for an additional 50.00.

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 133 of 574 (2,196 Views)
Teacher

Re: completely being ripped off by customer service reps that misrepresent mobile share plan

They both already had Iphones when we switched to plan. They upgraded their iphones to another iphone. Before switching to plan I questioned service rep repeatedly on how upgrades would affect plan and he repeatedly stated we could upgrade as we always have with NO effect on plan. Our cost would remain $160 a month. This statement was clearly misleading and untrue

Message 134 of 574 (2,184 Views)
Teacher

Re: completely being ripped off by customer service reps that misrepresent mobile share plan

as well as we ALL have had smartphones for years. I was told the mobile share plane would reduce my monthly cost from $260 a month to $160 a month. It would NOT have any effect on any upgrades we had coming to us and upgrading would change nothing. This clearly was and is misleading. This is ATT policy and it was violated

 

AT&T's Code of Ethics - Fair Dealing:

VIII. Fair Dealing

We have a history of succeeding through honest business competition. We do not seek competitive advantages through illegal or unethical business practices. Each employee, officer and director should endeavor to deal fairly with the Company's customers, service providers, suppliers, competitors and employees. No employee, officer or director should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any unfair dealing practice.

Message 135 of 574 (2,182 Views)
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