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Mobile Share Value Plans Questions and Discussion

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Mobile Share Value Plans Questions and Discussion

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

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Message 1 of 574
ACE - Sage

Re: ATT $160 per month for 4 lines is not actually $160!!

@dallas07

No, that ws 18 pages ago...
I was responding to today's post.
(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 541 of 574

Re: ATT $160 per month for 4 lines is not actually $160!!

Unfortunately, you don't see this when upgrading in the store where a
representative is entering the data. You are at the mercy of the
representative informing you or at least giving you the option to decide.
I was not given the option, nor informed until my next bill (which was
received outside the return period). Very deceptive.
Message 542 of 574
Contributor

Re: Mobile Share Value Plans Questions and Discussion

I agree, bobsmith9000, if presented with the options at the time of upgrade, as a savvy consumer, I could have considered my options and chosen a solution that I was happy with. However having been completely mislead by the representative handling my upgrade when I was informed there would be 'no change to my contract/tariff' as opposed to 'you will lose your $25 per line discount' I sm a VERY disgruntled and unhappy customer.
Message 543 of 574

Re: Mobile Share Value Plans Questions and Discussion

That is the PROBLEM with AT&T Wireless these days.  They have made SO MUCH money and are SO BIG, that they DON'T CARE about their customers anymore.  I don't think they TRAIN their staff well anymore.  I KNOW, because I call and go to stores often and I am AMAZED at the wrong information they give.

 

SO AMAZED at AT&T's change that VERIZON BEATS their PRICES!!!!!!  VERIZON!!!!

I chose AT&T over 14 years ago because VERIZON was TOO EXPENSIVE.

 

Now the tables have turned, and AT&T seems to be the GREEDIEST...and WORSE because their customer reps don't tell you the REAL DEAL.  You have to do your own homework.

 

WAKE UP PEOPLE....it's a NEW AT&T. 

Message 544 of 574
Contributor

Re: Mobile Share Value Plans Questions and Discussion

The phones are mine. I'm not paying for any of the phones. I just asking is there are difference because I was told that all I would pay before taxes is 140.00 after taxes it should be around 149.00.
Message 545 of 574
Mentor

Re: Mobile Share Value Plans Questions and Discussion

Your latest comment was confusing based on what my bill and customer support is saying. Its like two different stories. 

You have a LOT of negativity from consumers over this but AT&T's response seems to be to blame them for not readingthe fine print instead of really addressing their concerns.

I suggest you read what Hallmark (another "old" company) did when they had customer service issues:

http://socialmedia.org/blog/camille-lauer-hallmark-used-social-listening-turn-around-negative-word-m...

 

Message 546 of 574
Contributor

Re: Mobile Share Value Plans Questions and Discussion

ATnT shady, "NO" 😱
Message 547 of 574
ACE - Sage

Re: Mobile Share Value Plans Questions and Discussion

This is ridiculous,
This pricing and purchasing plan has been around for over a year and a quarter now.
The ala' carte pricing for line, data and phones is used by all carriers.
All customers need to get used to it....you have to pay for your phone.
(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 548 of 574
Contributor

Re: $25 a Month Undisclosed Wireless Bill Increase Has Me Ready to Leave ATT

I recently upgraded my wife’s phone to the I6 plus. I was told that the plan that I have did get the $25.00 per line per month discount and that the discount would cover the charges for the phone and my bill would remain the same. (See chat log) Att sales person.: AT&T Next 24 will be the best way to upgrade the line as you will be able to receive a $25.00 credit from the regular cost of the line which is $40.00, that $25.00 credit will cover most of the monthly charges of the device. Me: so what will it cost every month Att sales person.: Are you planning to get the iPhone 6 Plus 16GB? Me: yes Att sales person.: The device will be $25.00/mo with AT&T Next 24 meaning that the $25.00 credit will cover the charges so your monthly bill will remain the same. As you can see the sales agent clearly stated that the bill would not increase . I spoke with ATT and they basically said i could return the phone. This was one of the Christmas gifts i got for my wife. She loves the phone. I do not know about anyone else but my wife would not like me taking her phone and sending it back. I would expect ATT to stand behind what their sales person said instead I am stuck paying the difference for the term of the contract. I promise that as each line reaches the end of the contract term i will not renew that line. When all 5 lines are out of contract i will not be a ATT customer any more. I am also a uverse customer. I will cancel that ASAP so here is what a customer of 10 years is taking away, Estimated because the bill is never the same. Mobile phone plan $6720.00 --- Uverse $6,000.00 So when i can get out of my existing contract i will leave AT&T they will loose $12,720.00 over the standard 2 year contracts. I know that that is penny's to a large company like AT&T but that is all i can do. It is that I do not give a {Inappropriate content removed} about my customers that AT&T now has that has adopted that really gets me PO

Message 549 of 574

Re: $25 a Month Undisclosed Wireless Bill Increase Has Me Ready to Leave ATT

I understand your pain... the sales rep. at Target assured me that my
monthly bill would not change and even called ATT and got a rep. I was very
concerned about that... enough that I told the rep. I did not want to
upgrade if it changed ANYTHING. She assured me it would not (I would just
have the activation fee - although it was an existing phone upgrade) and a
2 yr contract. This was also a gift for my husband for Father's Day. When
I got my first bill, it was beyond the 10 day return period and of course,
it had gone up and I lost the credit. After numerous frustrating calls to
customer service (and even a manager that was very rude and hung up on me),
I vowed to get rid of my phones and home internet as well. I am still
looking at other options for 5 phone lines, 2 of which are in another state
for my elderly parents). Just wanted to say I understand and
unfortunately, it is all a big scam and you'll probably never get anyone at
ATT that will help you. We are stuck... but only for a short while. I
have been a customer for about 12 years (cell phones and internet).

Message 550 of 574
ACE - Sage

Re: $25 a Month Undisclosed Wireless Bill Increase Has Me Ready to Leave ATT

Your were told your phone purchase would be offset my a discount you would receive on your account.
How is it you didn't know you were already getting a discount?

You should not blame the sales person, who has no access to your account, for information you should have been able to provide. As in, ".... but I already have a line discount of $25 on this line..."
It's your account, your money, your job to know what your status is.

The line discount for paying for your phone has only been around for 16 months. How soon we forget?

FYI. All carriers have similar plans, you have to buy your own phone.
(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 551 of 574
Contributor

Re: Mobile Share Value Plans Questions and Discussion

Got contract from radio shack. First version of HTC 1x. Signed contract saying 70 dollars a month. HTC phone died on me. Yes had no insurance. Sent me new phone. Then sent old one back. Said I had moisture damage. The new phone water tab looked the same. Regardless. The monthly payment went from 70 to over 150. And not because replacement. Higher bill was applied before first phone malfunction. Bill got so big I couldn't afford it. My family all has At&t. And uverse. So it was easier for me to purchase att go for 60 a month. 10 less than contract. Now I'm being screwed on data access. I've tried to convey my experience with customer service. To no avail. My family now is contemplating switching providers. Just be aware. Have sent letter to Better Business Bureau. And seeking legal actions.
Message 552 of 574
ACE - Sage

Re: Mobile Share Value Plans Questions and Discussion

@madmullen
So why was the bill almost double? Data overage? Did you get other new phones on contract? Don't understand ....
(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 553 of 574

Re: $25 a Month Undisclosed Wireless Bill Increase Has Me Ready to Leave ATT

Don't put the BLAME on the customer.  It "has" been over 16 months when AT&T decided to play games and start adding these discounts, fees, etc.  (It is a process I called out a year ago, in this FORUM.)  That is why I LEFT.  I don't like being charged rediculous FEES.

 

And all the other providers are NOT like AT&T, where they charge you $15 per line. (or shall we say $40, if you are in a 2 year contract)

 

In T-Mobile, you pay for your lines, then add the price of the phone per month.

 

AT&T now pushes for you to pay for your lines, ADD a $15 per line fee, and then pay for your phone per month.

 

Not to mention you are paying $15 to get "shared" data that they can charge you overages when you go over.

 

AT&T is ALL ABOUT how much money they can get OUT of YOU!!!.....that is why I left!!!!

 

Oh...and they just raised their 2 year contract FEE by $5....and they will now charge you a "FEE" when you join the "Next" program........jajajaja....WHAT a JOKE!!!!!

 

I feel SO SORRY for you guys.....

 

 

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Message 554 of 574
ACE - Sage

Re: $25 a Month Undisclosed Wireless Bill Increase Has Me Ready to Leave ATT

@erickrenzo1229

All carriers are ala carte now, including T-Mobile.
(The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.
Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 555 of 574
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