Mobile Share Value Plans Questions and Discussion

Teacher

Mobile Share Value Plans Questions and Discussion

[ Edited ]

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

Message 1 of 574 (115,607 Views)
Employee

Re: not happy

[ Edited ]

Maybe I misunderstood, I got the sense she was talking about equipment charges or something to that effect, but I suppose it could be basic services.

 

Here's the rates that we're referencing:

www.myattrpc.com

 

I suspect, some of the details might have been rushed through or glossed over, because the plans/options would have been reviewed anyways  when you were originally reviewing that online  For better or worse, it might've been assumed you knew what to expect.

 

AT&T sends an email to the address on file on the day of ugrade to make sure you have an idea what's coming.

 

Can you clarify, what are the $25 charges specifically?

-Alex

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 151 of 574 (2,190 Views)
ACE - Expert

Re: not happy

I believe that they are upset because they are on the new mobile share plan, got a subsidized phone and then the plan went up $25 because they are now in contract, not realizing that getting a subsidized phone caused phone plan to increase.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 152 of 574 (2,183 Views)
Expert

Re: Mobile Share Value Plans Questions and Discussion


cla12170 wrote:
Wingrider your comparison is irrelevant I don't think anyone purchases cars over the phone. So actually in the past before the internet took over everyone lives you didn't do research in that way. Yes there were ways to look into things but you spoke to company representatives and received information and based your decision on that. I should still be able to speak with a sales rep that represents att and recieve accurate information about their product and services. I should be able to trust they are informed and honest. I should not have to research on line whether they are inaccurate and dishonest. Thats a problem in this day and age.

called a metaphor - again research is the key. Are you talking back in the age of DarpaNet? Before the internet you walked into a retail outlet and purchased, read the printed matieral that was available and made an informed decision that way

Message 153 of 574 (2,182 Views)
Scholar

Re: Given misinformation on new mobile share plan. No fix. Only sorry


hme83 wrote:

 

Fortunately at&t has finally brought a pricing plan to the table that can benefit single line users. Smiley Happy  I changed my plan to a single line user MSV plan the day before my billing cycle ended, and my April payment is $61 instead of the $91 I'd been paying for the smallest voice, text, and data (my data usage is < 1GB/month), using the device that I choose to use - which happens to be a smartphone. 

 

Similarly, I use phones for well beyond 2 years - I'm coming up on 3 years of use with my Nokia E7, and I've never had a phone get lost, stolen, or broken.  I pay more to purchase non-branded (non-subsidized) devices, take care of them, and typically use them until advances in the network technology simply make a particular device difficult to continue to use; then they become "backups". lol.

 


sandblaster wrote:

T-Boy wrote:

You are dreaming if you think the average person can keep a smartphone 4 or 5 years. Lost, broken, stolen, dead battery. etc. Your numbers don't add up. You don't save $50 a month unless there are multiple lines or you had the worse single line plan in America. If you have more than one line wait till one breaks, loses, or has a phone stolen and see how much you save. A new phone will add at least $25 a month to your bill for 26 months. Some might come out but most will not.


I'm not dreaming at all. My iphone 4 is still in use and in excellent condition. I have no doubt my iPhone 5 will last another 2 years. You are correct that my savings are on a multi line plan. Single line plans won't get the same savings, if any. Your argument about the cost to replace a lost or stolen phone does not really hold either because you can't get a new discounted phone until your contract has expired. If you have to replace your phone while under contract, you will pay full price too. Also, there are two installment options on Next, 20 and 26 months. There are a number of phones that are $25 or less a month for 20 months. 





You have no idea how long your phone will last. If you have 4 lines on your account and you think they will all last 4 or 5 years good luck to your plans. Then add a couple of $700 phones to your bill and see how much you saved. In case you failed to notice the ones complaining are the ones that just got new phones and their bill went up from what they were paying. Now, try to let this ring a bell for you. "Their bills went up from what they were paying when they got a new phone."  Ding, Ding.

Message 154 of 574 (2,168 Views)
Tutor

Re: not happy

Note 3 was purchased online thru AT&T's website but only after calling a local AT&T store about the problems I was inquiring online. I was told by the AT&T rep that my plan was compatable and to bring it in when I recieved it and that the current plan I had was compatable so I purchased the phone. Once the note 3 came I went to the AT&T store explaining the problem I had while ordering it and asked for them to check my plan and to tell me if anything changed which according to them everything was the same.  I then went and got a smartphone from walmart and was obviously told nothing.  After recieveing my bill I went back to an AT&T store to inquire about the extra money that was now being charged to my account and was told about the new plans and there was nothing to be done since my cancellation time had went past the 14days...

Message 155 of 574 (2,151 Views)
Teacher

Re: Mobile Share Value Plans Questions and Discussion

Contructive it seems that even att employees do not know or give accurate info. I'm still waiting for att to step up admit theirresponsibility in any of these disputes. I also am not surprised that for the second time I've been told ill hear back from someone in 72 hours and that time frame has passed and no call.
Message 156 of 574 (2,142 Views)
Master

Re: Given misinformation on new mobile share plan. No fix. Only sorry


T-Boy wrote:

hme83 wrote:

 

Fortunately at&t has finally brought a pricing plan to the table that can benefit single line users. Smiley Happy  I changed my plan to a single line user MSV plan the day before my billing cycle ended, and my April payment is $61 instead of the $91 I'd been paying for the smallest voice, text, and data (my data usage is < 1GB/month), using the device that I choose to use - which happens to be a smartphone. 

 

Similarly, I use phones for well beyond 2 years - I'm coming up on 3 years of use with my Nokia E7, and I've never had a phone get lost, stolen, or broken.  I pay more to purchase non-branded (non-subsidized) devices, take care of them, and typically use them until advances in the network technology simply make a particular device difficult to continue to use; then they become "backups". lol.

 


sandblaster wrote:

T-Boy wrote:

You are dreaming if you think the average person can keep a smartphone 4 or 5 years. Lost, broken, stolen, dead battery. etc. Your numbers don't add up. You don't save $50 a month unless there are multiple lines or you had the worse single line plan in America. If you have more than one line wait till one breaks, loses, or has a phone stolen and see how much you save. A new phone will add at least $25 a month to your bill for 26 months. Some might come out but most will not.


I'm not dreaming at all. My iphone 4 is still in use and in excellent condition. I have no doubt my iPhone 5 will last another 2 years. You are correct that my savings are on a multi line plan. Single line plans won't get the same savings, if any. Your argument about the cost to replace a lost or stolen phone does not really hold either because you can't get a new discounted phone until your contract has expired. If you have to replace your phone while under contract, you will pay full price too. Also, there are two installment options on Next, 20 and 26 months. There are a number of phones that are $25 or less a month for 20 months. 





You have no idea how long your phone will last. If you have 4 lines on your account and you think they will all last 4 or 5 years good luck to your plans. Then add a couple of $700 phones to your bill and see how much you saved. In case you failed to notice the ones complaining are the ones that just got new phones and their bill went up from what they were paying. Now, try to let this ring a bell for you. "Their bills went up from what they were paying when they got a new phone."  Ding, Ding.


That is true that I have no idea how long my phones will last - but I've never had a phone last only 2 years.  And I'm not surprised that the complaints are primarily from those who have obtained a new phone under contract, but at&t clearly indicates that if you are using the MSV plans with a device that is currently subsidized by at&t, the line(s) of service will cost more.  Makes sense - at&t has always recaptured their device subsidy via their line of service rates.

 

And I'm not advocating that it's "fine" for at&t sales personnel to mislead customers; but customers have an equal responsibility to verify the information they are being given to at&t's published documentation and terms & conditions.  Preferably before a purchase/new agreement is signed, but I understand it may not always happen in that order; however, there is a 14 day return period and paying a $35 restocking fee is a lot less expensive than paying for the built in phone subsidy for two years.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 157 of 574 (2,144 Views)
Teacher

Re: Mobile Share Value Plans Questions and Discussion

Not an option if you dont recieve your first bill till after thst 14 days u s up. I really don't think there is any excuse for a corporation as large as att to not train their employees to provide accurate honest info. Of course in hindsight I totally wish I would have not trusted the reps word but morally and ethically I should be able to. I've been an att customer since it was cingular. I've never had an issue in well over a decade and multiple upgrades and plan changes with this bad of customerservice. Its clear to me something went wrong her for a lot of people and att should fix it. I highly doubt if they don't step up on this one that I will remain a customer of theirs for much longer.
Message 158 of 574 (2,122 Views)
Contributor

ATT changed my rate plan without telling me

We changed our rate plan to the 4 lines for $160.00.  Was told there would not be any additional charge if we upgraded phones.  Several weeks later my son upgraded and once again was told there would not be any changes to the plan.  This mornng I received my bill - it was changed to almost $200.00.  Was on the phone with ATT for over 1 hour and they told me I was lying - that there is always a rate change when one upgrades phones.  The WORST customer service ever.  I have been a customer since 2008 and this is how they treat you. 

Message 159 of 574 (2,144 Views)
ACE - Master

Re: ATT changed my rate plan without telling me


mamala1954 wrote:

We changed our rate plan to the 4 lines for $160.00.  Was told there would not be any additional charge if we upgraded phones.  Several weeks later my son upgraded and once again was told there would not be any changes to the plan.  This mornng I received my bill - it was changed to almost $200.00.  Was on the phone with ATT for over 1 hour and they told me I was lying - that there is always a rate change when one upgrades phones.  The WORST customer service ever.  I have been a customer since 2008 and this is how they treat you. 


I've been an AT&T customer far longer than you, and I can tell you that I have been treated worse that you at times, but that is neither here nor there.

 

From your description you are on the Mobile Share Value Plan for 10GB data plus 4 smartphones.  If your phones were under contract prior to 02/01/2014 and you switched to that plan, that is how you got your $160/moth rate.  Included in that rate is a discount for your contract originating prior to 02/01/2014. When your son upgraded his phone your bill would not have changed, if he did not enter into a new contract for his phone.  If he purchased a contract subsidized phone, then your bill would go up by $25/month to pay for that contract subsidy on the purchase of his new phone.  Now if he purchased a new phone off-contract, then your monthly service charges shouldn't have changed (other than maybe a one-time activation fee and some taxes).  Now, if he purchased his new phone using the AT&T NEXT program, then the purchase price of his phone is spread across 18 or 26 months depending upon which version of the NEXT program he selected.  Using AT&T NEXT doesn't chane your monthly service bill, but since you are entering into a contract to purchase a phone over time, then the purchase price of the phone payment is added into your monthly bill as "equipment charges".  This will cause your bill to go up anywhere from $25-75/month dependig upon the program and phone purchased.  This is just the purchse price of the new phone.  The last option he had was to pay full price for the new phone and then your bill would not have changed at all.  I'm guessing that when your sin upgraded his new phone he used one of the first 2 options because paying $400-900 for a smartphone out of there pocket is not something many kids I know would do if they have an option to pay less themselves and have Dad pay the rest on the monthly bill...


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 160 of 574 (2,135 Views)
Master

Re: Mobile Share Value Plans Questions and Discussion


cla12170 wrote:
Not an option if you dont recieve your first bill till after thst 14 days u s up. I really don't think there is any excuse for a corporation as large as att to not train their employees to provide accurate honest info. Of course in hindsight I totally wish I would have not trusted the reps word but morally and ethically I should be able to. I've been an att customer since it was cingular. I've never had an issue in well over a decade and multiple upgrades and plan changes with this bad of customerservice. Its clear to me something went wrong her for a lot of people and att should fix it. I highly doubt if they don't step up on this one that I will remain a customer of theirs for much longer.

I agree that from an ethics standpoint you should be able to trust that employees are well-trained and that what the respresentatives of any business tell you is accurate and is complete disclosure; unfortunately that's just not very realistic in a world of extremely large organizations, outsourced customer service, jobs where people come & go like ants, etc.  I'm not excusing it, but bottom line - you can't control how at&t or anyone else manages their business, so in my opinion the only way to battle what business has become is to be an informed consumer.  Your bill, and more than 14 days later, shouldn't be your first warning that the deal really isn't what you thought it was. Smiley Sad

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 161 of 574 (2,095 Views)

Re: Mobile Share Value Plans Questions and Discussion

The plan is not $160. It's really $180 they forgot to tell everyone, that that price does not include taxes.
Message 162 of 574 (2,074 Views)
ACE - Expert

Re: Mobile Share Value Plans Questions and Discussion

Then EVERY retailer is a liar. Every sign they put out for an item's price, is the price without taxes. If you look at the small print, it says that it DOES NOT include applicable taxes. They can't post the price with taxes as they are DIFFERENT in every locality.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 163 of 574 (2,070 Views)
ACE - Master

Re: Mobile Share Value Plans Questions and Discussion


PhillipCollins wrote:
The plan is not $160. It's really $180 they forgot to tell everyone, that that price does not include taxes.

They didn't forget to tell everyone. Those taxes and extra charges are clearly identiified on AT&T's mobile share pricing web page:

 

Other Monthly Charges: Apply per line and may include applicable taxes, federal and state universal service charges, a Regulatory Cost Recovery Charge (up to $1.25), a gross receipts surcharge, an Administrative Fee on consumer and IRU lines, and other governmental assessments which are not taxes or government-required charges, including without limitation a Property Tax Allotment surcharge of $0.20-$0.45 per CRU’s assigned number.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 164 of 574 (2,059 Views)
ACE - Master

Re: Mobile Share Value Plans Questions and Discussion


PhillipCollins wrote:
The plan is not $160. It's really $180 they forgot to tell everyone, that that price does not include taxes.

They also lied and didn't include my FAN discount.  They told me it would be $130 plus taxes and other charges, and my final bill is inder $120 for 2 iPhones.  They LIED!  They are charging me less than they promised me!

 

(I don't know an emoticon for serious sarcasm)


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 165 of 574 (2,041 Views)
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