Mobile Share Value Plans Questions and Discussion

Teacher

Mobile Share Value Plans Questions and Discussion

[ Edited ]

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

Message 1 of 574 (115,550 Views)
ACE - Master

Re: Mobile Share Value Plan


cla12170 wrote:

I have been totally misinformed by att about this plan. Before switching I had a lengthy conversation with a representative so I could make an educated decision on whether i wanted to switch. I was repeated told that switching would not have any effect on my upgrades which all four of our lines had due. we switched over and then both my daughters upgraded and then their phone charges went from $15 per phone to $40....


What happened to you is exctly what the AT&T web site indicates should happen.  Regretfully, you were mislead when you discussed this with a clerk who helped you.  If you are within your 14 day period, you can return the upgrades, and your daughters can revert back to their old phones and you should be able to get your phone bill reduced back to the previous level.  Once that happens, you can look into the other options for getting new phones.  If you use the NEXT program, you can get them new phones which will not impact your monthly service, but you will be adding a monthly installment for the phone onto your phone bill, and that might be similar to (or maybe more than) the increase from getting a new contract phone.  The other option you would have would be to pay the full price for the new phone and that would prevent other changes to your current monthly bill.  I don't know if they can do this, but you could attempt to "negotiate" a change to your phone service where you pay the full price for the new phone and convert it from subsidized to non-subsidized.  They might be able to do that with you, especially of you are very near your purchase date.

 

Additionally, you should make sure that you contact AT&T about the clerk who gave you information which was misleading.  When I encountered this issue, I did that, and I was contacted by AT&T about my situation.  They took my information and brought it to the store manager's attention for him to work with that clerk.  They do take those complaint seriously, if you voice them properly.


Jerry B.
"GeekBoy"

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*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 136 of 574 (2,178 Views)
Mentor

Re: ATT $160 per month for 4 lines is not actually $160!!

The problem is that AT&T agents need to TELL customers that they're going to increase their plan. I asked at least a dozen times when I was agreeing to it and was told over and over again that nothing was changing. It was an outright lie.

Message 137 of 574 (2,165 Views)
Mentor

Re: ATT $160 per month for 4 lines is not actually $160!!

There IS NO FINE PRINT when you're on the phone with an agent. They need to be honest with customers and tell the truth about the hidden costs. I asked repeatedly and they kept telling me there was no cost change.

Message 138 of 574 (2,160 Views)
Teacher

Re: Mobile Share Value Plans Questions and Discussion

It is past the 14 days. One phone did cost $190 already at the upgrade time and rickmagley is correct. I was on the phone with customer service when told of the plan and asked repeatedly and was repeatedly not told correct info. This obviously is what has happened to many people and att should correct the issue for those of us who were told that. I have been told by a supervisor he agrees he should fix this for me but att system will not allow him to. They should legally be held accountable to disclose all the information. I will be writing a formal complaint to att as well as state attorney general and BBB. I will also be contacted my local consumer advocacy group. Its inexcusable for so many att employees to get away with misleading and misinforming customers and then when you see your outrageous bill to just say sorry that happened but we can't do anything for you. I also did ask to just return to my old plan and was told sorry its a grandfathered plan so we can't even do that. On this plan I will end up paying more than my old plan when I was told I would save about $100. I refuse to just sit back and allow a corporation to just let their employees behave so poorly. Its unethical.
Message 139 of 574 (2,149 Views)
Expert

Re: completely being ripped off by customer service reps that misrepresent mobile share plan


cla12170 wrote:

as well as we ALL have had smartphones for years. I was told the mobile share plane would reduce my monthly cost from $260 a month to $160 a month. It would NOT have any effect on any upgrades we had coming to us and upgrading would change nothing. This clearly was and is misleading. This is ATT policy and it was violated

 

AT&T's Code of Ethics - Fair Dealing:

VIII. Fair Dealing

We have a history of succeeding through honest business competition. We do not seek competitive advantages through illegal or unethical business practices. Each employee, officer and director should endeavor to deal fairly with the Company's customers, service providers, suppliers, competitors and employees. No employee, officer or director should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any unfair dealing practice.


 

 

 

It is also on the TV add at the bottom of the screen

Message 140 of 574 (2,129 Views)
Teacher

Re: Mobile Share Value Plans Questions and Discussion

Wingrider whether its on the website and tv is irrelavant. I was not watching tv or on website. I was getting information from an att employee via the phone. They gave me information that was false repeatedly. The company should either educate their employees on their product correctly so they do not mislead or stand up and take responsibility for them misleading their customers. Piont blank. And I am clearly not the only one who has been misinformed or mislead. Many others that have been
Message 141 of 574 (2,125 Views)
Contributor

Re: ATT $160 per month for 4 lines is not actually $160!!

Reading these comments now help me understand why I'm being charged so much despite the AT&T representative telling my daughter and I that our 4 lines would cost $160/mo when she purchased her phone from him at the END of February.  The AT&T phone she had for only a year completely died after it was serviced 2-3 times already.  The representative did not mention she would have had to purchase her phone prior to Feb 2nd to qualify for $160/mo.  We're stuck now for 2 more years. 

Message 142 of 574 (2,108 Views)
Teacher

Re: Mobile Share Value Plans Questions and Discussion

That's the problem bclynn3. None of us that have been misled by an att employee should have to just suck it up and pay money we were told we wouldn't have to pay for the next two years. Att should step up and make good on correcting these issues. I shouldn't have to have an att comercial on or search the website and read fine print to get the truth disclosed. I should be able to have a conversation with their sales reps and get accurate reliable pricing.
Message 143 of 574 (2,098 Views)
Tutor

Shared Value Plan forfeits existing (free) upgrade eligiblity

I got screwed because one of my lines had been upgradeable (by a year or so) but I hadn't bothered to do so because I didn't care enough at that point and wasn't awere that I was forfeiting my upgrade. Very annoyed. This is totally misleading. When I log on and click on upgrade eligibility it tells me that I am eligible for a free phone with a 2-year contract renewal. The "free phone" will cost me an increase in monthly costs of $25! What kind of "free" is that.

 

Annoyed in Seattle

Message 144 of 574 (2,084 Views)
Teacher

Re: Mobile Share Value Plans Questions and Discussion

I wonder when the att employees that read these forums will actually step up and make effort to direct those of us that havebeen misled to whom can help us since customer service supervisors claim there is nothing they can do. A simple sorry really just doesn't cut that I will have to pay a minimum of $1200 over the next 2 years I was told I would not be paying. As I said earlier I will be writing a formal complaint to corporate as well as state attorney general and fcc. I urge the rest of you that have been misled to do the same.
Message 145 of 574 (2,078 Views)
Master

Re: Shared Value Plan forfeits existing (free) upgrade eligiblity


axman98 wrote:

I got screwed because one of my lines had been upgradeable (by a year or so) but I hadn't bothered to do so because I didn't care enough at that point and wasn't awere that I was forfeiting my upgrade. Very annoyed. This is totally misleading. When I log on and click on upgrade eligibility it tells me that I am eligible for a free phone with a 2-year contract renewal. The "free phone" will cost me an increase in monthly costs of $25! What kind of "free" is that.

 

Annoyed in Seattle


The same kind of "free" that subsidized phones have always been. Smiley Wink  The difference is that with the MSV plans, if you bring your own phone or purchase one outright from at&t/use the Next plan, you don't have to pay a monthly line of service fee that's always been inflated in order for at&t to recoup their device subsidy.

 

All that said - while it certainly isn't "OK" for agents to mislead customers, I would never believe anything an agent (of any business) told me unless I can verify (even if that's not done until after the purchase) that it is consistent with what the company states in their written terms and documentation.  And then I'd make active use of the return period if the "real" deal isn't what I was told and/or isn't satisfactory afterall.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 146 of 574 (2,051 Views)
Expert

Re: Mobile Share Value Plans Questions and Discussion


cla12170 wrote:
Wingrider whether its on the website and tv is irrelavant. I was not watching tv or on website. I was getting information from an att employee via the phone. They gave me information that was false repeatedly. The company should either educate their employees on their product correctly so they do not mislead or stand up and take responsibility for them misleading their customers. Piont blank. And I am clearly not the only one who has been misinformed or mislead. Many others that have been

reserch on something before you commit is relevant, do you pick up a phone and call a car dealership and purchase a car without researching it?

Message 147 of 574 (2,022 Views)
Teacher

Re: Mobile Share Value Plans Questions and Discussion

Wingrider your comparison is irrelevant I don't think anyone purchases cars over the phone. So actually in the past before the internet took over everyone lives you didn't do research in that way. Yes there were ways to look into things but you spoke to company representatives and received information and based your decision on that. I should still be able to speak with a sales rep that represents att and recieve accurate information about their product and services. I should be able to trust they are informed and honest. I should not have to research on line whether they are inaccurate and dishonest. Thats a problem in this day and age.
Message 148 of 574 (2,002 Views)
Tutor

not happy

After ordering a note 3 online and trying to use the online chat only to be disconnected then phoned a local store to inquire about why it was telling me this phone was not compatiable with my current plan.  I was told that it could be grandfathered in all I needed to do was bring it in when I got it......  Took it in asked them to check my plan and if anything had changed was told everything was fine.  Went and got a smartphone for my daughter at walmart and was told absoutely nothing.  Got my bill and expected the 72.00 activation fee but not the extra $25.00 per phone new fee because of doing a 2 yr contract new plans....

After being a loyal customer for over 4 years, I just want to say THANKS soooooo much for being ever soo helpful when contacting you all by phone and in person for not relaying the extra $50.00 my account is now going to have on my bill.  You see its too late for me to cancel cause the 14 day period for cancelations is over yeaa AT&T bonus for you all.  So in honor of this, after the 2 year commitment is up this will be all the money you will ever be getting from me again.

 

Sincerely,

 

Vickie

Message 149 of 574 (2,011 Views)
Employee

Re: not happy

Any smartphone added to an AT&T account will generate an additional 25.00 per month for a data plan, it says that anywhere you look online or in the store right on the price card. One thing i did notice was walmart online does not show AT&T as a carrier they sell except for prpaid or gophone cards to add minutes. Im curious did you purchase another carriers phone and use your at&t sim card? Regaedless you should have been told there would be an additional charge per month , but if you were relying on walmart personell to tell you this im not sure they really know about the billing costs or prices and you can hardly blame at&t for walmarts lack of knowledge or communication.

 

" Took it in asked them to check my plan and if anything had changed was told everything was fine."

Whos is them walmart or at&t store?

"Went and got a smartphone for my daughter at walmart and was told absoutely nothing"

Again was told nothing by at&t or walmart?

 

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 150 of 574 (1,977 Views)
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