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Posted Feb 20, 2014
6:48:17 PM
Mobile Share Value Plans Questions and Discussion
Edited by ATTDmitriyCM on Apr 2, 2014 at 7:27:58 AM

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

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Feb 22, 2014 2:53:54 PM
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The plan itself is the following:

$100+40/smartphone+15/basic phone

 

You get a $25 credit per line for your smartphones under the following circumstances:

  1. Your contract on your phone started prior to February 2, 2014.
  2. You are on next for your upgrade.
  3. You have no contract (applies to bring your own device).


If you do not meet the requirements for the credit you will not receive it.  You can evaluate how you want to get the device, however it breaks down that if you are on this new plan and want a new phone then bring your own device or next will come out costing you the least.

*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Mobile Share Value Plans Questions and Discussion

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Aug 20, 2014 2:10:06 AM
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The rep never told me either when i tried to switch back i couldn't.
The rep never told me either when i tried to switch back i couldn't.

Re: ATT $160 per month for 4 lines is not actually $160!!

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Aug 20, 2014 1:46:55 PM
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@GLIMMERMAN76 then take your "own" device to T-Mobile or Sprint.....they are $60 CHEAPER!!!!   $720 YEARLY savings!!!....you can buy an AWESOME phone with that.

 

oH...WAIT...you must not live near or in a large city....so you are the ones that OVERPAY for service.

 

You ARE STUCK with AT&T.

@GLIMMERMAN76 then take your "own" device to T-Mobile or Sprint.....they are $60 CHEAPER!!!!   $720 YEARLY savings!!!....you can buy an AWESOME phone with that.

 

oH...WAIT...you must not live near or in a large city....so you are the ones that OVERPAY for service.

 

You ARE STUCK with AT&T.

Re: AT&T - Lying no good schmucks!

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Aug 21, 2014 9:11:44 AM
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ACE - Master

tmobiles service is a joke along with sprints.  I will pay for better service and not have to worry about it.

 

and no it wont save me.  Wife get a discount of 25% off the data plan.  I have 6lines and 1 tablet line and pay 175 a month for it.  Wow I can save 15 bucks and get crappy coverage um heck no.

tmobiles service is a joke along with sprints.  I will pay for better service and not have to worry about it.

 

and no it wont save me.  Wife get a discount of 25% off the data plan.  I have 6lines and 1 tablet line and pay 175 a month for it.  Wow I can save 15 bucks and get crappy coverage um heck no.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: AT&T - Lying no good schmucks!

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Aug 22, 2014 2:48:41 PM
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Edited by Taylarie on Aug 22, 2014 at 3:26:51 PM

August 22, 2014

 

At& t Headquarters

175 E Houston St

San Antonio, Tx  78205-2233

ATT  AT&T Customer Care

I am writing to you regarding my account [Edited for privacy.]

I have been a customer with AT&T since they become AT&T and prior to when they were Cingular and Ameritech.  I have had all my services which include wireless phones ( a family plan for as long as I can remember), internet, land line and uverse when it became available in my area.I have always felt that the customer service was very good and anytime I called I was helped with great satisfaction.  Until recently.

In February of 2014 I saw an commercial on tv regarding a family value share program.  I looked into this by calling customer sevice as I needed a plan that would help me save with 4 phones that I presently have.   The program was set up and I reduced my bill and received service I felt was great   “ 4 phones-10gb of data for 160 a month   I was very happy. My bill was consistent until…I received a $359. Bill for this month service.  I called confused not understanding     I was advised because I upgraded two of my lines I lost that value plan….WHAT????

First let me just say   Is this how you keep your loyal customers?  Because I decide to upgrade my phone and stay with the company I have been with, you now want to take away the plan I just started.   NO ONE said anything about “IF” you decide to upgrade you lose this plan….really????   If I decide to upgrade and STAY with your company you now want to penalize me.  Again no one said if you take this plan and  upgrade any of your phones when they are due for an upgrade you will be knocked out of this family value share plan…and  let me just say at the time i put this plan into effect with the help of your customer service rep I actually was eligible for an upgrade on one of my phones and no one said anything to me about this becoming a problem on this plan if I upgraded.  

No where in  your commercial for this plan do you disclaim that if you switch to this plan and phones become eligible for an upgrade you will be kicked off this plan….no contact just thrown into additional charges that put me right back to where I was before I changed to this plan. 

I have made several attempts to talk with your “customer care” department with no resolve except they will have a supervisor call me at a certain time we then arrange and that time comes and goes and there is no call until I call back and complain that no one called me at the time we set up so I could be available.   Again this is how you treat customers who stay loyal and want to continue with your service .  I would also like to say that I have upgraded over the years and the upgrade fees have gone from $18 to $40  This again is your way of keeping your customers………..?

I am presently still awaiting a resolve---all I would like is to be placed back into the family share value plan - 4 phones  10gb=$160 monthly,

I am enclosing my payment for the family share value plan of what I have paid over the last several months –$174.20.

 

janhcell

 

August 22, 2014

 

At& t Headquarters

175 E Houston St

San Antonio, Tx  78205-2233

ATT  AT&T Customer Care

I am writing to you regarding my account [Edited for privacy.]

I have been a customer with AT&T since they become AT&T and prior to when they were Cingular and Ameritech.  I have had all my services which include wireless phones ( a family plan for as long as I can remember), internet, land line and uverse when it became available in my area.I have always felt that the customer service was very good and anytime I called I was helped with great satisfaction.  Until recently.

In February of 2014 I saw an commercial on tv regarding a family value share program.  I looked into this by calling customer sevice as I needed a plan that would help me save with 4 phones that I presently have.   The program was set up and I reduced my bill and received service I felt was great   “ 4 phones-10gb of data for 160 a month   I was very happy. My bill was consistent until…I received a $359. Bill for this month service.  I called confused not understanding     I was advised because I upgraded two of my lines I lost that value plan….WHAT????

First let me just say   Is this how you keep your loyal customers?  Because I decide to upgrade my phone and stay with the company I have been with, you now want to take away the plan I just started.   NO ONE said anything about “IF” you decide to upgrade you lose this plan….really????   If I decide to upgrade and STAY with your company you now want to penalize me.  Again no one said if you take this plan and  upgrade any of your phones when they are due for an upgrade you will be knocked out of this family value share plan…and  let me just say at the time i put this plan into effect with the help of your customer service rep I actually was eligible for an upgrade on one of my phones and no one said anything to me about this becoming a problem on this plan if I upgraded.  

No where in  your commercial for this plan do you disclaim that if you switch to this plan and phones become eligible for an upgrade you will be kicked off this plan….no contact just thrown into additional charges that put me right back to where I was before I changed to this plan. 

I have made several attempts to talk with your “customer care” department with no resolve except they will have a supervisor call me at a certain time we then arrange and that time comes and goes and there is no call until I call back and complain that no one called me at the time we set up so I could be available.   Again this is how you treat customers who stay loyal and want to continue with your service .  I would also like to say that I have upgraded over the years and the upgrade fees have gone from $18 to $40  This again is your way of keeping your customers………..?

I am presently still awaiting a resolve---all I would like is to be placed back into the family share value plan - 4 phones  10gb=$160 monthly,

I am enclosing my payment for the family share value plan of what I have paid over the last several months –$174.20.

 

janhcell

 

i have never been soooo upset with at&t

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Aug 22, 2014 7:35:56 PM
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It is frustrating, to say the least, trying to deal with the sales reps.  Some of them don't know much.  Taxes and fees add at least $30 to the $160, so the real cost is about $190.  Ridiculous!

 

It is frustrating, to say the least, trying to deal with the sales reps.  Some of them don't know much.  Taxes and fees add at least $30 to the $160, so the real cost is about $190.  Ridiculous!

 

Re: Mobile Share Value Plans Questions and Discussion

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Aug 22, 2014 7:45:22 PM
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ACE - Master

You saw the ad on TV but you didn't see the fine print or understand what it meant. All of the advertising states out of contract pricing. That means, if you get a discount, the price will be different. When you upgrade, there is a one time upgrade fee of $40 for each line upgraded, plus the loss of the discount of $25 per line that is upgraded for the length of the contract.

Didn't you think that there were some pitfalls of the lower pricing?

AT&T lowered the price to compensate for not having phones under contract and no longer subsidize phones. One way or another, you are going to pay for the phone line that you upgrade. You have upgrade choices. If you pay full price upfront for phone, you don't lose the discount. You can also use the NEXT program, in which you pay full price for the phone but pay over 18 -26 months and keep the discount.. Otherwise, if you want the subsidized phone, you lose the discount. Also, when you use the subsidized upgrade, you have to pay the $40 upgrade fee.

This is a user to user forum. I am a user, just like almost everyone else on the site.

You saw the ad on TV but you didn't see the fine print or understand what it meant. All of the advertising states out of contract pricing. That means, if you get a discount, the price will be different. When you upgrade, there is a one time upgrade fee of $40 for each line upgraded, plus the loss of the discount of $25 per line that is upgraded for the length of the contract.

Didn't you think that there were some pitfalls of the lower pricing?

AT&T lowered the price to compensate for not having phones under contract and no longer subsidize phones. One way or another, you are going to pay for the phone line that you upgrade. You have upgrade choices. If you pay full price upfront for phone, you don't lose the discount. You can also use the NEXT program, in which you pay full price for the phone but pay over 18 -26 months and keep the discount.. Otherwise, if you want the subsidized phone, you lose the discount. Also, when you use the subsidized upgrade, you have to pay the $40 upgrade fee.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: i have never been soooo upset with at&t

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Aug 25, 2014 7:41:06 AM
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I am very upset with your recent advertising for “add a line for only $15” to the $160 family plan.  I “added a line” and got my daughter a phone, and I am being charged $40 for her plan.  How does one “add a line” and be assigned a new contract for $40 a month?  I think this is false advertisement.  

 

I called your customer service last night and I got nowhere.  One person hung up on me, and the supervisor of the next person said “there is nothing I can do”.  I spoke with two different people BEFORE I "added a line" and I discussed my plan with another customer service rep last month, when I received my first bill, and she TOLD ME how much my bill should be.  Approximately $185.  My bill is now $220!  This is ridiculous.  EVERYONE said it would be $15 to add a line.  Just like your commercial said it should be.

 

Now I'm stuck with a $220 phone bill?  $25 more than what I was told it would be?  This is very wrong, and I am VERY unhappy.  So unhappy, in fact, that when my contract is up - I will be switching to another company that does falsely advertise and lie to their customers.

 

I am very upset with your recent advertising for “add a line for only $15” to the $160 family plan.  I “added a line” and got my daughter a phone, and I am being charged $40 for her plan.  How does one “add a line” and be assigned a new contract for $40 a month?  I think this is false advertisement.  

 

I called your customer service last night and I got nowhere.  One person hung up on me, and the supervisor of the next person said “there is nothing I can do”.  I spoke with two different people BEFORE I "added a line" and I discussed my plan with another customer service rep last month, when I received my first bill, and she TOLD ME how much my bill should be.  Approximately $185.  My bill is now $220!  This is ridiculous.  EVERYONE said it would be $15 to add a line.  Just like your commercial said it should be.

 

Now I'm stuck with a $220 phone bill?  $25 more than what I was told it would be?  This is very wrong, and I am VERY unhappy.  So unhappy, in fact, that when my contract is up - I will be switching to another company that does falsely advertise and lie to their customers.

 

I don't have a question, I have a complaint!

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Aug 25, 2014 8:11:03 AM
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ACE - Master

The $15 is for a line out of contract, bring your own phone. If you get a subsidized phone, you lose the discount of $25 for the length of the contract and pay $40 for the line to pay for the subsidized phone.

This is a user to user forum. I am a user, just like almost everyone else on the site.

The $15 is for a line out of contract, bring your own phone. If you get a subsidized phone, you lose the discount of $25 for the length of the contract and pay $40 for the line to pay for the subsidized phone.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I don't have a question, I have a complaint!

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Aug 25, 2014 12:44:29 PM
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The commercial says that the pricing is no-contract pricing.  If you renew your contract or sign a new contract, you don't qualify for no-contract pricing.

The commercial says that the pricing is no-contract pricing.  If you renew your contract or sign a new contract, you don't qualify for no-contract pricing.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: I don't have a question, I have a complaint!

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Aug 28, 2014 10:30:44 PM
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janhcell,

 

I couldn't agree with you more!  After 16 years of reliable and honest service from AT&T, they have decided to employee sneaky practices to trick people into "non-contracts" with every piece of equipment sold at full price.  No paperwork is given, no written terms are shown, lies are told, etc. Be sure to fill out a Notice of Dispute and mail it to: AT&T BILL DISPUTE, 1025 LENOX PARK, ATLANTA, GA 30319.  I am digusted beyond belief with my situation with AT& T and sad they are so large now they do NOT care about anyone!!  Best of luck in your pursuit of fairness and honesty!

 

MS

janhcell,

 

I couldn't agree with you more!  After 16 years of reliable and honest service from AT&T, they have decided to employee sneaky practices to trick people into "non-contracts" with every piece of equipment sold at full price.  No paperwork is given, no written terms are shown, lies are told, etc. Be sure to fill out a Notice of Dispute and mail it to: AT&T BILL DISPUTE, 1025 LENOX PARK, ATLANTA, GA 30319.  I am digusted beyond belief with my situation with AT& T and sad they are so large now they do NOT care about anyone!!  Best of luck in your pursuit of fairness and honesty!

 

MS

Re: i have never been soooo upset with at&t

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Aug 29, 2014 6:03:18 AM
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My traxes and fees in NJ are about $15 more, not $30.  In NY they pay more.  So they vary by state.

 

Wait until you try to upgrade or get a phone using the "Next" plan.  You will be charged $25 or more per line.

 

Surprise....surprise.  That is the new AT&T slogan.

My traxes and fees in NJ are about $15 more, not $30.  In NY they pay more.  So they vary by state.

 

Wait until you try to upgrade or get a phone using the "Next" plan.  You will be charged $25 or more per line.

 

Surprise....surprise.  That is the new AT&T slogan.

Re: Mobile Share Value Plans Questions and Discussion

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Aug 29, 2014 6:08:46 AM
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6 lines +1 tablet.....$175???

 

Yeah...who believes that?????....even with your 25% discount.

 

Break down the price.  Becasue that must be with a VERY OLD grandfathered plan with limited minutes.....OR with A LOT of DUMB phones.

6 lines +1 tablet.....$175???

 

Yeah...who believes that?????....even with your 25% discount.

 

Break down the price.  Becasue that must be with a VERY OLD grandfathered plan with limited minutes.....OR with A LOT of DUMB phones.

Re: AT&T - Lying no good schmucks!

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Aug 29, 2014 11:11:00 AM
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Hi...my sister and i went to this at&t store in sanford last March 2014 and signed up for the family plan that gives us 4 lines for $160 a month...they even said it the bill would be lesser since we get a florida hospital discount...we already had 2 existing phones with at&t so we added 2 lines for my mother and my daughter...everything was great until we got our first bill that was $314 ...so we went to the store and they said it was a "miscommunication" and we were not eligible for the family plan...it was like lying to us and putting us in the wrong plan and just saying that it was a miscommunication...they tried to fix it and they give us a little discount here and there but we are still paying more than 200 every month and they tell us something different every time...they also reduced our GB to 4 instead of 10 which is very sneaky...we have been going to that store every month since april because we get the wrong amount billed every freakin month and it is very frustrating...can somebody help us or tell us where to complain about this store!
Hi...my sister and i went to this at&t store in sanford last March 2014 and signed up for the family plan that gives us 4 lines for $160 a month...they even said it the bill would be lesser since we get a florida hospital discount...we already had 2 existing phones with at&t so we added 2 lines for my mother and my daughter...everything was great until we got our first bill that was $314 ...so we went to the store and they said it was a "miscommunication" and we were not eligible for the family plan...it was like lying to us and putting us in the wrong plan and just saying that it was a miscommunication...they tried to fix it and they give us a little discount here and there but we are still paying more than 200 every month and they tell us something different every time...they also reduced our GB to 4 instead of 10 which is very sneaky...we have been going to that store every month since april because we get the wrong amount billed every freakin month and it is very frustrating...can somebody help us or tell us where to complain about this store!

tired of these billing problems!!!

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Sep 3, 2014 11:06:35 AM
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It is obvious that there is no incentive to buy a phone from AT&T from this point forward.

 

Craigslist here we come.

It is obvious that there is no incentive to buy a phone from AT&T from this point forward.

 

Craigslist here we come.

Re: AT&T - Lying no good schmucks!

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Sep 9, 2014 6:08:09 PM
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I have been a happy customer for six plus years but not happy with what AT&T did recently. I switch from Family plan to Mobile Share plan. while switching, there were no disclosures that the new plan comes with a discount of $25 per line which will "vanish" away if I sign a NEW two year agreement and upgrade my phone!!! I am out of contract and so if I understand that I am signing myself up for two year contract, but I will NOT continue to get $25 discount on plan that i am currently getting? I have done upgrades earlier too but this is a total no no!

I have been a happy customer for six plus years but not happy with what AT&T did recently. I switch from Family plan to Mobile Share plan. while switching, there were no disclosures that the new plan comes with a discount of $25 per line which will "vanish" away if I sign a NEW two year agreement and upgrade my phone!!! I am out of contract and so if I understand that I am signing myself up for two year contract, but I will NOT continue to get $25 discount on plan that i am currently getting? I have done upgrades earlier too but this is a total no no!

Deceived by new plan pricing by AT&T!

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Sep 9, 2014 6:28:46 PM
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I totally understand, that particular discount is amazing to have. I did some researching and due to most current customers having an older contract they qualified for the best pricing right away. Normally you have to be out of contract when getting that discount. This can work to your advantage, upgrading via the at&t NEXT you will maintain the discount on your services, then only be paying for the installment cost on the phone you financing. I've done some calculations and over the course of 12 to 24 months the average customer still saves about 100-200 bucks in the long run. Plus you can upgrade at any time on the NEXT which is a plus for me. I am doing it myself and love the benefits, Looks like you could have used some better customer service at the time of switching. 

 

Best, 

 

John

I totally understand, that particular discount is amazing to have. I did some researching and due to most current customers having an older contract they qualified for the best pricing right away. Normally you have to be out of contract when getting that discount. This can work to your advantage, upgrading via the at&t NEXT you will maintain the discount on your services, then only be paying for the installment cost on the phone you financing. I've done some calculations and over the course of 12 to 24 months the average customer still saves about 100-200 bucks in the long run. Plus you can upgrade at any time on the NEXT which is a plus for me. I am doing it myself and love the benefits, Looks like you could have used some better customer service at the time of switching. 

 

Best, 

 

John

Re: Deceived by new plan pricing by AT&T!

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Sep 9, 2014 8:13:55 PM
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Edited by meesterblack on Sep 9, 2014 at 8:18:25 PM

You are very much not alone!

 

I just came to the same realization.  Very, very, very sneaky AT&T.

 

For those who don't get it -- here's the bottom line:

 

If you want an iPhone 6 and want to go the traditional route of paying a subsidized price (i.e. $199 for 16gb model), it is going to cost you $40/month per phone line on your account.


At present, because I have a 2-year agreement from before AT&T's pricing revision, I basically have been grandfathered and I am only paying $15/month per line ($25 less than the normal amount above).  

 

This status will evaporate the moment I choose to upgrade.  Why?  Because if I decide to re-up with a 2-year agreement again and pay cash up front (with AT&T footing the rest of the subsidized bill, likely around $450 on their end), they will go back to charging me the $40 per line.

 

Here's the catch.  If you decide to upgrade using AT&T Next, paying your phone in either 20-month or 24-month installment plans, you get the benefit of the $15/month per line pricing.  So wherease a new iPhone 6 may cost you $25-30+/month, you get a $25 break from the $40/month 2-year agreement pricing model.

 

Lost yet?  What's the difference, right?

 

It's actually kind of simple, but you have to think about it.  In years past, AT&T basically ate the cost of subsidizing your phone purchase, allowing you to buy your new shiny phone for a fraction of the total cost.  Of course, you paid this as part of your monthly fees, it just wasn't itemized for you.  

 

Well, now that's the new game.  They want you to see the cost of your subsidies so they can point to the real cost of your wireless service in hopes that the lower cost might fool you into thinking you are getting a fantastic deal!  Of course, the only thing that really matters is the final bill in all reality.

 

Why the different pricing structures?  Think of it this way.  Using AT&T Next pricing, AT&T essentially gets you to pay for the entire cost of your device (once you add up the 20- or 24-month payments together), saving them from having to pay a dime.  Then they tell you that you are getting an even better deal because they are giving you a $25/month break (from $40/month).  If you go the 2-year agreement method, then you get gouged by the $40/month fee and they get their money back anyways (actually, more if you think about it - $25/month x 24 months = $600).

 

So basically the only people who are going to make out are the ones who are off-contract or pay for a phone up front.  In any other case, you are going to pay.  And the more I think about it, the more I realize the only way to get your money's worth (or at least maximize it) is to sign up for AT&T Next 12 and be sure to upgrade every year.  If I am going to have to pay upwards of $300+ a year just for a phone, I am at least going to get a new one regularly! 

 

 One last thing - there is a HUGE CATCH!  With AT&T Next, basically you are renting a phone - you have to give it back in the end.  So whereas in the past I have sold my 2-year-agreement phones on eBay to help pay for the new model, this will no longer be possible.  I will just keep paying $25-30+ a month per phone/line indefinitely -- that is basically the structure of things.  Of course, if you are like me and you like new gadgets, this may be just the cost of doing business!

You are very much not alone!

 

I just came to the same realization.  Very, very, very sneaky AT&T.

 

For those who don't get it -- here's the bottom line:

 

If you want an iPhone 6 and want to go the traditional route of paying a subsidized price (i.e. $199 for 16gb model), it is going to cost you $40/month per phone line on your account.


At present, because I have a 2-year agreement from before AT&T's pricing revision, I basically have been grandfathered and I am only paying $15/month per line ($25 less than the normal amount above).  

 

This status will evaporate the moment I choose to upgrade.  Why?  Because if I decide to re-up with a 2-year agreement again and pay cash up front (with AT&T footing the rest of the subsidized bill, likely around $450 on their end), they will go back to charging me the $40 per line.

 

Here's the catch.  If you decide to upgrade using AT&T Next, paying your phone in either 20-month or 24-month installment plans, you get the benefit of the $15/month per line pricing.  So wherease a new iPhone 6 may cost you $25-30+/month, you get a $25 break from the $40/month 2-year agreement pricing model.

 

Lost yet?  What's the difference, right?

 

It's actually kind of simple, but you have to think about it.  In years past, AT&T basically ate the cost of subsidizing your phone purchase, allowing you to buy your new shiny phone for a fraction of the total cost.  Of course, you paid this as part of your monthly fees, it just wasn't itemized for you.  

 

Well, now that's the new game.  They want you to see the cost of your subsidies so they can point to the real cost of your wireless service in hopes that the lower cost might fool you into thinking you are getting a fantastic deal!  Of course, the only thing that really matters is the final bill in all reality.

 

Why the different pricing structures?  Think of it this way.  Using AT&T Next pricing, AT&T essentially gets you to pay for the entire cost of your device (once you add up the 20- or 24-month payments together), saving them from having to pay a dime.  Then they tell you that you are getting an even better deal because they are giving you a $25/month break (from $40/month).  If you go the 2-year agreement method, then you get gouged by the $40/month fee and they get their money back anyways (actually, more if you think about it - $25/month x 24 months = $600).

 

So basically the only people who are going to make out are the ones who are off-contract or pay for a phone up front.  In any other case, you are going to pay.  And the more I think about it, the more I realize the only way to get your money's worth (or at least maximize it) is to sign up for AT&T Next 12 and be sure to upgrade every year.  If I am going to have to pay upwards of $300+ a year just for a phone, I am at least going to get a new one regularly! 

 

 One last thing - there is a HUGE CATCH!  With AT&T Next, basically you are renting a phone - you have to give it back in the end.  So whereas in the past I have sold my 2-year-agreement phones on eBay to help pay for the new model, this will no longer be possible.  I will just keep paying $25-30+ a month per phone/line indefinitely -- that is basically the structure of things.  Of course, if you are like me and you like new gadgets, this may be just the cost of doing business!

Re: Deceived by new plan pricing by AT&T!

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Edited by JChvs9 on Sep 9, 2014 at 10:12:59 PM

Meesterblack... I agree with everything you said up until the last parragraph... Can anyone confirm what I'm about to say? I am also not 100% sure.  

 

But anyway, the phone is yours, not att's.  You have to pay your installments obviously but if you wish to sell your phone you are free to do so, as long as you finish paying your installment.  ATT doesn't care if you sell your phone or lose it or you are robbed, all they want is the money you committed to paying for the amount of time chosen (18/24) the only reason for you to have to trade in your phone is so Att can pardon the remaining 8 installments assuming you traded in on month 12 and give you a new model phone with the same prospective agreement.  I too am planning (like you did before) on selling my iphone 6 on ebay in month 12.  Afterwards I will go back to the store and tell the service agent ''I want a new iPhone 6S with Att next'' then the clerk will say ''of course sir all you have to do is trade in your old phone'' I will say I don't have it'' then the clerk will say ''well sir if you don't have your phone to trade in, then you owe 8 months worth of installments'' (which by my calculations is a little upwards of $256) and all you do is just pay that amount with the money you made off the sale of the iPhone 6 which Unlocked by att should be north of $500.  Afterwards you still have $240ish (depending on how much you sold it for) saved towards the installments of the next phase.  Hope this helps, and I admit there may be a loophole I'm not seeing.

Meesterblack... I agree with everything you said up until the last parragraph... Can anyone confirm what I'm about to say? I am also not 100% sure.  

 

But anyway, the phone is yours, not att's.  You have to pay your installments obviously but if you wish to sell your phone you are free to do so, as long as you finish paying your installment.  ATT doesn't care if you sell your phone or lose it or you are robbed, all they want is the money you committed to paying for the amount of time chosen (18/24) the only reason for you to have to trade in your phone is so Att can pardon the remaining 8 installments assuming you traded in on month 12 and give you a new model phone with the same prospective agreement.  I too am planning (like you did before) on selling my iphone 6 on ebay in month 12.  Afterwards I will go back to the store and tell the service agent ''I want a new iPhone 6S with Att next'' then the clerk will say ''of course sir all you have to do is trade in your old phone'' I will say I don't have it'' then the clerk will say ''well sir if you don't have your phone to trade in, then you owe 8 months worth of installments'' (which by my calculations is a little upwards of $256) and all you do is just pay that amount with the money you made off the sale of the iPhone 6 which Unlocked by att should be north of $500.  Afterwards you still have $240ish (depending on how much you sold it for) saved towards the installments of the next phase.  Hope this helps, and I admit there may be a loophole I'm not seeing.

Re: Deceived by new plan pricing by AT&T!

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The other responses here are spot on. AT&T is basically forcing you see the actual costs of your decision. Before you paid for the subsidy in your monthly bill and didn't know it. Now they lower your bill, and force you into the Next plan or hide the cost of the subsidy under the smart phone plan cost ($40 vs $15). The only issue I see with the other post about selling your phone and then paying the rest of the remaining payments yourself was that to get a good resale value it needs to be unlocked. If you haven't finished your installment payments, I don't believe AT&T "has" to unlock it for you. Government regulations require they unlock your phone, but they can deny your claim for unlocking if you haven't fulfilled the terms of the Next installment plan....
The other responses here are spot on. AT&T is basically forcing you see the actual costs of your decision. Before you paid for the subsidy in your monthly bill and didn't know it. Now they lower your bill, and force you into the Next plan or hide the cost of the subsidy under the smart phone plan cost ($40 vs $15). The only issue I see with the other post about selling your phone and then paying the rest of the remaining payments yourself was that to get a good resale value it needs to be unlocked. If you haven't finished your installment payments, I don't believe AT&T "has" to unlock it for you. Government regulations require they unlock your phone, but they can deny your claim for unlocking if you haven't fulfilled the terms of the Next installment plan....

The other responses here are spot on. AT&T is basically f...

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Edited by JChvs9 on Sep 10, 2014 at 7:18:59 AM

@YesSir, Bob, that is defenitely worth taking a look at, however, the reason why I think they should be able to unlock your phone is because with Att Next you are an OUT OF Contract costumer, you are free to leave (that's how I understand it) anytime. Say you take an iPhone 6 with att next and in three months you want to leave for another company or cancel your service, you are free to do so albeit you still owe 17 installments to pay off your phone. I always thought that the whole unlocking thing was tied to a customer being in a two year service agreement. Can someone clear this up for me?

@YesSir, Bob, that is defenitely worth taking a look at, however, the reason why I think they should be able to unlock your phone is because with Att Next you are an OUT OF Contract costumer, you are free to leave (that's how I understand it) anytime. Say you take an iPhone 6 with att next and in three months you want to leave for another company or cancel your service, you are free to do so albeit you still owe 17 installments to pay off your phone. I always thought that the whole unlocking thing was tied to a customer being in a two year service agreement. Can someone clear this up for me?

Re: The other responses here are spot on. AT&T is basically f...

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Edited by Taylarie on Sep 14, 2014 at 7:37:34 AM

I (Vicki ***) contacted AT&T about the $160 4 lines, unlimited text, unlimited talk, 10 GB since were paying this amount for 2 lines and 4GB of data. The agent said my husband's (Carl ***)plan - acct#***- was eligible for the upgrade and proceeded to walk me through the process. He advised that the best way to do this was to create a new group with the 10 GB plan, then when the phones came in I was to call and make sure they switch the 2 existing phones to that plan. On 7/27, after receiving the 2 phones that I picked from the website because they were listed as free with a 2 year contract and the agent confirmed this was a website "deal", I called and asked the two existing phones to be switched. I asked the agent if the bill would be $160 going forward and stated that it should be, not including taxes and fees. I got my first bill after the new plan was put in place, but I already sent in 160.52 based on my previous bill. When I called to ask what was the reason for the $299 bill, the agent explained my bill was incorrect, made the credit adjustments and stated that I still owed 97.62 for the remaining prorated amount. After I paid that she assured me that my future bills would reflect the $160.00 plus taxes and fees. I got my second bill since the plan change and bill came out to $296.24, when I called this time, the agent told me that my phones on the 4GB plan were not eligible for the discount to make the bill $160 plus taxes and fees. That those phones preceded the date for this plan. (I verified when I first ask to upgrade to the 10 GB plan that the phones were eligible and was told they were.) I believe the agents I dealt with were deceptive to get me on the 10 GB plan, based on the way they asked me to set up the 2 new phones and even though I was assured time and time again that my bill would be $160 plus taxes and fees, that was not the case. I believe that the representatives of this company are not transparent and clear about what future billing amounts are leaving customers at their mercy to where they stuck with whatever they come up with later., They refuse to honor assurances they provided over the phone. Their phone conversations are recorded, so I hope that someone will take the time to review my phone conversations over this matter and stop them from continue to practice business in this manner. To make matters worse because I can't return the 2 new phones, they would only suspend them for 6 months and stated they can put my 2 other phones back on the 4GB plan. All this means is I am paying the equivalent of 2 4GB plans.

 

[Edited for privacy.]

I (Vicki ***) contacted AT&T about the $160 4 lines, unlimited text, unlimited talk, 10 GB since were paying this amount for 2 lines and 4GB of data. The agent said my husband's (Carl ***)plan - acct#***- was eligible for the upgrade and proceeded to walk me through the process. He advised that the best way to do this was to create a new group with the 10 GB plan, then when the phones came in I was to call and make sure they switch the 2 existing phones to that plan. On 7/27, after receiving the 2 phones that I picked from the website because they were listed as free with a 2 year contract and the agent confirmed this was a website "deal", I called and asked the two existing phones to be switched. I asked the agent if the bill would be $160 going forward and stated that it should be, not including taxes and fees. I got my first bill after the new plan was put in place, but I already sent in 160.52 based on my previous bill. When I called to ask what was the reason for the $299 bill, the agent explained my bill was incorrect, made the credit adjustments and stated that I still owed 97.62 for the remaining prorated amount. After I paid that she assured me that my future bills would reflect the $160.00 plus taxes and fees. I got my second bill since the plan change and bill came out to $296.24, when I called this time, the agent told me that my phones on the 4GB plan were not eligible for the discount to make the bill $160 plus taxes and fees. That those phones preceded the date for this plan. (I verified when I first ask to upgrade to the 10 GB plan that the phones were eligible and was told they were.) I believe the agents I dealt with were deceptive to get me on the 10 GB plan, based on the way they asked me to set up the 2 new phones and even though I was assured time and time again that my bill would be $160 plus taxes and fees, that was not the case. I believe that the representatives of this company are not transparent and clear about what future billing amounts are leaving customers at their mercy to where they stuck with whatever they come up with later., They refuse to honor assurances they provided over the phone. Their phone conversations are recorded, so I hope that someone will take the time to review my phone conversations over this matter and stop them from continue to practice business in this manner. To make matters worse because I can't return the 2 new phones, they would only suspend them for 6 months and stated they can put my 2 other phones back on the 4GB plan. All this means is I am paying the equivalent of 2 4GB plans.

 

[Edited for privacy.]

$160, 4 lines, 10 GB not a deal after all

[ Edited ]
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Sep 15, 2014 11:09:19 PM
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kahn123 wrote:

I (Vicki ***) contacted AT&T about the $160 4 lines, unlimited text, unlimited talk, 10 GB since were paying this amount for 2 lines and 4GB of data. The agent said my husband's (Carl ***)plan - acct#***- was eligible for the upgrade and proceeded to walk me through the process. He advised that the best way to do this was to create a new group with the 10 GB plan, then when the phones came in I was to call and make sure they switch the 2 existing phones to that plan. On 7/27, after receiving the 2 phones that I picked from the website because they were listed as free with a 2 year contract and the agent confirmed this was a website "deal", I called and asked the two existing phones to be switched. I asked the agent if the bill would be $160 going forward and stated that it should be, not including taxes and fees. I got my first bill after the new plan was put in place, but I already sent in 160.52 based on my previous bill. When I called to ask what was the reason for the $299 bill, the agent explained my bill was incorrect, made the credit adjustments and stated that I still owed 97.62 for the remaining prorated amount. After I paid that she assured me that my future bills would reflect the $160.00 plus taxes and fees. I got my second bill since the plan change and bill came out to $296.24, when I called this time, the agent told me that my phones on the 4GB plan were not eligible for the discount to make the bill $160 plus taxes and fees. That those phones preceded the date for this plan. (I verified when I first ask to upgrade to the 10 GB plan that the phones were eligible and was told they were.) I believe the agents I dealt with were deceptive to get me on the 10 GB plan, based on the way they asked me to set up the 2 new phones and even though I was assured time and time again that my bill would be $160 plus taxes and fees, that was not the case. I believe that the representatives of this company are not transparent and clear about what future billing amounts are leaving customers at their mercy to where they stuck with whatever they come up with later., They refuse to honor assurances they provided over the phone. Their phone conversations are recorded, so I hope that someone will take the time to review my phone conversations over this matter and stop them from continue to practice business in this manner. To make matters worse because I can't return the 2 new phones, they would only suspend them for 6 months and stated they can put my 2 other phones back on the 4GB plan. All this means is I am paying the equivalent of 2 4GB plans.

 

[Edited for privacy.]


It would have been $160 if you didn't get subsidized phones. It sounds like you are on the mobile share plan and when you get subsidized phones (between $0 to $200), you lose your line discounts, because the mobile share plan is NOT a 2 year contract, it's a no contract plan. Now if you were to get phones using NEXT, you would have kept the line discounts, but you would have had to pay installment payments for the phones each month. With the 10GB mobile share plan, each of your lines are $15 instead of $40, but like I said, since you thought it was a 2 year contract, you went with the discounted phones and now you are paying $40 a line again.


kahn123 wrote:

I (Vicki ***) contacted AT&T about the $160 4 lines, unlimited text, unlimited talk, 10 GB since were paying this amount for 2 lines and 4GB of data. The agent said my husband's (Carl ***)plan - acct#***- was eligible for the upgrade and proceeded to walk me through the process. He advised that the best way to do this was to create a new group with the 10 GB plan, then when the phones came in I was to call and make sure they switch the 2 existing phones to that plan. On 7/27, after receiving the 2 phones that I picked from the website because they were listed as free with a 2 year contract and the agent confirmed this was a website "deal", I called and asked the two existing phones to be switched. I asked the agent if the bill would be $160 going forward and stated that it should be, not including taxes and fees. I got my first bill after the new plan was put in place, but I already sent in 160.52 based on my previous bill. When I called to ask what was the reason for the $299 bill, the agent explained my bill was incorrect, made the credit adjustments and stated that I still owed 97.62 for the remaining prorated amount. After I paid that she assured me that my future bills would reflect the $160.00 plus taxes and fees. I got my second bill since the plan change and bill came out to $296.24, when I called this time, the agent told me that my phones on the 4GB plan were not eligible for the discount to make the bill $160 plus taxes and fees. That those phones preceded the date for this plan. (I verified when I first ask to upgrade to the 10 GB plan that the phones were eligible and was told they were.) I believe the agents I dealt with were deceptive to get me on the 10 GB plan, based on the way they asked me to set up the 2 new phones and even though I was assured time and time again that my bill would be $160 plus taxes and fees, that was not the case. I believe that the representatives of this company are not transparent and clear about what future billing amounts are leaving customers at their mercy to where they stuck with whatever they come up with later., They refuse to honor assurances they provided over the phone. Their phone conversations are recorded, so I hope that someone will take the time to review my phone conversations over this matter and stop them from continue to practice business in this manner. To make matters worse because I can't return the 2 new phones, they would only suspend them for 6 months and stated they can put my 2 other phones back on the 4GB plan. All this means is I am paying the equivalent of 2 4GB plans.

 

[Edited for privacy.]


It would have been $160 if you didn't get subsidized phones. It sounds like you are on the mobile share plan and when you get subsidized phones (between $0 to $200), you lose your line discounts, because the mobile share plan is NOT a 2 year contract, it's a no contract plan. Now if you were to get phones using NEXT, you would have kept the line discounts, but you would have had to pay installment payments for the phones each month. With the 10GB mobile share plan, each of your lines are $15 instead of $40, but like I said, since you thought it was a 2 year contract, you went with the discounted phones and now you are paying $40 a line again.

Re: $160, 4 lines, 10 GB not a deal after all

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Sep 17, 2014 7:15:26 AM
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Hi,

 

I had ordered Iphone 6 plus on the first day of pre-order, but then got to know that the 25 usd discount that i receive for 10GB shared data plan is being taken off for a 2 year contract.  (i am eligible for phone upgrade since my existing contract is over)

 

So i have to pay 600 usd more (25x24months) to get iphone 6.

 

Did anyone face such issue?  Is it possible to keep my existing billing amount and upgrade to iphone6 ?

 

Any help will be appreciated.

 

Regards,

Anmol

Hi,

 

I had ordered Iphone 6 plus on the first day of pre-order, but then got to know that the 25 usd discount that i receive for 10GB shared data plan is being taken off for a 2 year contract.  (i am eligible for phone upgrade since my existing contract is over)

 

So i have to pay 600 usd more (25x24months) to get iphone 6.

 

Did anyone face such issue?  Is it possible to keep my existing billing amount and upgrade to iphone6 ?

 

Any help will be appreciated.

 

Regards,

Anmol

Discount cancelled for 10GB datashare plan with Iphone 6 plus

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ACE - Master
Yes, don't sign a new service contract and pay the full price for the phone.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
Yes, don't sign a new service contract and pay the full price for the phone.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.

Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Discount cancelled for 10GB datashare plan with Iphone 6 plus

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Sep 17, 2014 12:14:12 PM
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anmol.kamble wrote:

Hi,

 

I had ordered Iphone 6 plus on the first day of pre-order, but then got to know that the 25 usd discount that i receive for 10GB shared data plan is being taken off for a 2 year contract.  (i am eligible for phone upgrade since my existing contract is over)

 

So i have to pay 600 usd more (25x24months) to get iphone 6.

 

Did anyone face such issue?  Is it possible to keep my existing billing amount and upgrade to iphone6 ?

 

Any help will be appreciated.

 

Regards,

Anmol


The $25 discount you get on mobile share is for not being under contract. By buying the iphone 6 at the 2 year contract price and starting a new 2 year contract, you lose the discount for the length of that contract. However, if you pay full price for the iphone, either up front or via the Next program, you keep the $25 discount. 

 

As you have figured out, losing the $25 discount for 2 years costs you $600. You also have to pay a $40 upgrade fee, so effectively the price of that iphone is whatever you are paying up front ($199, $299, or $399)  + $600 + $40. If you buy the phone via Next, there is no upgrade fee, you just pay for the full price of the phone in 20 or 24 monthly payments. Do the math and you will see paying full price actually costs less in your case. If at all possible, you should switch to the Next plan.


anmol.kamble wrote:

Hi,

 

I had ordered Iphone 6 plus on the first day of pre-order, but then got to know that the 25 usd discount that i receive for 10GB shared data plan is being taken off for a 2 year contract.  (i am eligible for phone upgrade since my existing contract is over)

 

So i have to pay 600 usd more (25x24months) to get iphone 6.

 

Did anyone face such issue?  Is it possible to keep my existing billing amount and upgrade to iphone6 ?

 

Any help will be appreciated.

 

Regards,

Anmol


The $25 discount you get on mobile share is for not being under contract. By buying the iphone 6 at the 2 year contract price and starting a new 2 year contract, you lose the discount for the length of that contract. However, if you pay full price for the iphone, either up front or via the Next program, you keep the $25 discount. 

 

As you have figured out, losing the $25 discount for 2 years costs you $600. You also have to pay a $40 upgrade fee, so effectively the price of that iphone is whatever you are paying up front ($199, $299, or $399)  + $600 + $40. If you buy the phone via Next, there is no upgrade fee, you just pay for the full price of the phone in 20 or 24 monthly payments. Do the math and you will see paying full price actually costs less in your case. If at all possible, you should switch to the Next plan.

Re: Discount cancelled for 10GB datashare plan with Iphone 6 plus

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I am a long time customer of AT&T. I called AT&T before I do the upgade. I was told that three of my lines are eligible for the free upgade. I specifically asked if my bill remained the same and I was told it was.

 

Then today I found out that I have to pay extra $25 for each line. This is insane. AT&T thinks its customers are stupid. Why would anyone upgrade the phone ($199+$40 initial and $25 more every month?)  I am much better to buy the phones at full price.

 

I am also thinking to switch to another carrier.

 

I am very disappointed with AT&T gimicks!  It shall be illegal.

I am a long time customer of AT&T. I called AT&T before I do the upgade. I was told that three of my lines are eligible for the free upgade. I specifically asked if my bill remained the same and I was told it was.

 

Then today I found out that I have to pay extra $25 for each line. This is insane. AT&T thinks its customers are stupid. Why would anyone upgrade the phone ($199+$40 initial and $25 more every month?)  I am much better to buy the phones at full price.

 

I am also thinking to switch to another carrier.

 

I am very disappointed with AT&T gimicks!  It shall be illegal.

iPhone6 Upgrade

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On the new Mobile Shared Data Plans, if you have the larger data package, it is cheaper to buy using NEXT. You keep the $25 discount, but pay full price for the phone over 20 to 24 months, depending on the plan you choose.

AT&T and most of the other providers are no longer subsidizing phones. One way or another, you are going to pay for the phone.

This is a user to user forum. I am a user, just like almost everyone else on the site.

On the new Mobile Shared Data Plans, if you have the larger data package, it is cheaper to buy using NEXT. You keep the $25 discount, but pay full price for the phone over 20 to 24 months, depending on the plan you choose.

AT&T and most of the other providers are no longer subsidizing phones. One way or another, you are going to pay for the phone.

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone6 Upgrade

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Most of ATT's employees and their website have simply become deceptive.  They have purposely designed their site to confuse and rip off people.  We were forced to change from an Unlimited to 3-lines/$145 for 10GB plan without any clarification on $25 add-on for upgrading.  So our cost per month doubled!  Upgrade fee is another ripp-off.

 

I plan to move off ATT ASAP after being with them for last 6 years!

Most of ATT's employees and their website have simply become deceptive.  They have purposely designed their site to confuse and rip off people.  We were forced to change from an Unlimited to 3-lines/$145 for 10GB plan without any clarification on $25 add-on for upgrading.  So our cost per month doubled!  Upgrade fee is another ripp-off.

 

I plan to move off ATT ASAP after being with them for last 6 years!

Re: $160, 4 lines, 10 GB not a deal after all

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Sep 19, 2014 7:49:36 PM
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I was content with my service for the last 6 years or so.

The most recent plan, the Mobile Share Value Plan allowed us to share 10GB, for $100 per month, plus "access fees" per device. We have 2 smartphones ($40.00 less $25.00 discount) and 1 basic phone for $15 per line and one iPad for $10. That is an additional $55 per month.

 

If I upgrade one of my lines and take out a new 2 year contract, I'll have to pay $40 access fee, in other words, I'll lose my $25 discount. Will I lose the $25 discount only on the line that I'm upgrading, or all three phone lines (which would be an additional $75 per month). Does anybody see another way around this or should I search for another service provider?

 

I'm really frustrated at this point and I realize that it doesn't pay to be loyal. How am I rewarded by signing a new 2-year contract after paying at $40.00 upgrade fee? By having to pay $15 more for the upgraded line which equals $300 over one year, or $600 over the life of the 2-year contract.

I was content with my service for the last 6 years or so.

The most recent plan, the Mobile Share Value Plan allowed us to share 10GB, for $100 per month, plus "access fees" per device. We have 2 smartphones ($40.00 less $25.00 discount) and 1 basic phone for $15 per line and one iPad for $10. That is an additional $55 per month.

 

If I upgrade one of my lines and take out a new 2 year contract, I'll have to pay $40 access fee, in other words, I'll lose my $25 discount. Will I lose the $25 discount only on the line that I'm upgrading, or all three phone lines (which would be an additional $75 per month). Does anybody see another way around this or should I search for another service provider?

 

I'm really frustrated at this point and I realize that it doesn't pay to be loyal. How am I rewarded by signing a new 2-year contract after paying at $40.00 upgrade fee? By having to pay $15 more for the upgraded line which equals $300 over one year, or $600 over the life of the 2-year contract.

Any other options for upgrade to an iPhone6 with the Mobile Share Value Plan?

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Sep 27, 2014 11:32:51 PM
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As a long time At&t customer I actually appreciate the Mobile Share Value plan. When switching to MSV 10gb from my old family talk plan I saved more than 100$ a month and got more data without having all of those add on charges for texting and limited talk time. What I understand now is no matter the plan I was on I was still paying retail value for a phone it was just a matter of how it was listed on my bill. (Eg: Plan or device cost/Next) Only difference between the older plans and the new plans? On the older plans I was making up the discounted price of a phone (2 year contract price) no matter the extent of time I had the phone. Due to the plan rates being higher. Now if I choose to do a two year contract (Which I won't because it's more expensive than next over 2 years) at least I know that after that 2 years is up and my contract ends I will start getting the 25$ credit again as my subsidized price is now fulfilled to the retail value and I no longer have to make up that subsidized price on my rate plan. Now I can actually see what I'm paying for and have the option to spend more money upfront and over the course of two years with a contract or less upfront and add device value in installments to my bill and still come out cheaper.
As a long time At&t customer I actually appreciate the Mobile Share Value plan. When switching to MSV 10gb from my old family talk plan I saved more than 100$ a month and got more data without having all of those add on charges for texting and limited talk time. What I understand now is no matter the plan I was on I was still paying retail value for a phone it was just a matter of how it was listed on my bill. (Eg: Plan or device cost/Next) Only difference between the older plans and the new plans? On the older plans I was making up the discounted price of a phone (2 year contract price) no matter the extent of time I had the phone. Due to the plan rates being higher. Now if I choose to do a two year contract (Which I won't because it's more expensive than next over 2 years) at least I know that after that 2 years is up and my contract ends I will start getting the 25$ credit again as my subsidized price is now fulfilled to the retail value and I no longer have to make up that subsidized price on my rate plan. Now I can actually see what I'm paying for and have the option to spend more money upfront and over the course of two years with a contract or less upfront and add device value in installments to my bill and still come out cheaper.

As a long time At&t customer I actually appreciate the Mo...

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