Mobile Share Value Plans Questions and Discussion

I do understand what out of contract means. The problem is they never tell about this at the store. I was told there was only an upgrade fee of $40 and thats it. They even asked if I wanted to keep my plan the same. The last few times I have been in for something my plan was changed without mentioning any change was being made. I always had to call in and have changed back once I received my bill always with the excuse that the plan I had was no longer available. If they had told me that plan was no longer available at the store then fine. Not sure if problem is at the store level for not saying anything or higher ups making the changes after the fact.

I too feel mislead by AT&T. We changed over to the mobile share plan. We have 3 smartphones and 2 basic phones. They promoted the fact that since we were joining in the midst of our contracts we would receive the $25 discount per smart phone on the line. Well, now our contracts are nearing the end. We were planning on upgrading the two basic phones and replacing one of the smartphones that has never worked properly (which customer service has also never taken care of). Imagine my shock when they told me the bill would now be about $330 per month effectiveley doublling our bill. We have been with this provider since the mid 90's, suffered through the changes of the cingular merge and stayed. I was told that for my loyalty I was currently receiving $25 credit per smart phone. That's not loyalty, that was open to anyone changing over. They suggested we buy 2nd hand phones off of ebay. Been there, done that and it was a disaster. We are researching other phone companies now and will be making the move to T-Mobile before our contracts are up. If your contract is nearing completion, I suggest you make a move too. This company does not care about your loyalty.

Hello All,

The exact same thing happened to me with the Share plan but I have 10 gig and up to 10 lines.  I asked every question every which way I could think because this seemed too good to be true.  When I converted I saved money.  I didn't go to add a line, I went to upgrade a phone that was failing and outside the 2year commitment.  When I went to get a new phone I was told the discounted price of the line from $40.00 - $25 = $15 per line, would be lost and it would now cost me $40.00 for the line that I already had.

I spent at least 5 hours on the phone with various levels of AT&T staff expressing my unhappiness and then anger.  They kept telling me they were listening to the customer.  I told them they were NOT listening to this customer.

I feel very lied to and cheated.  There is still no resolve for me other than to keep using my failing phone or pay $40.00 per line.

They have offered to reinstate my expensive configuration from before.  That doesn't sound like a good customer focused solution.  

I simply want to upgrade my phone and keep the provided $15.00 a line as promised by AT&T while they converted me.

I’ve had nothing but lies from ATT since I signed up for the Family Share Plan w/ 2GB of data.  I was told my bill would go down to 104 a month, including tax, from 125 by switching over.

I have 2 iPhones and a basic phone with no internet or texting. 

The first month my bill was 158.00.  The person that sold me the plan but the basic phone on a 200mb plan plus a texting plan. I called and they told me they got is straight.  Yeah right!

The next month the bill was 137.00.  The changed the plan around for the basic phone and still got it wrong! 

The next month it looked like they got it right the bill was 104 including tax.

I just got my new statement and the bill is 122.  I call yet again and find out that’s what it was supposed to be originally.  The ^&^*# bill is so tuff to read, but I got it figured out.

I have a corporate discount that takes 15.00 of each iPhone, BUT, I get to pay for the privilege of having the plan.

So it’s 40.00 just to have it, then 40 per smart phone and 20 for the basic phone, minus my discount.  That’s not the way it was sold to me, it’s not the way they advertise it, either.

And as an added plus, I find out I still have a year commitment on the iPhones, but yet I’m eligible for upgrades.

I really want to dump ATT even though I’ve been a customer for over 20 years going back to when they were Bellsouth Mobility.

Well, I’m gonna see which carrier will buy out my contract and I’m gonna switch one way or the other. 

I’m tried of hassling with ATT.  I’m tired of being lied to about phone plans.