Mobile Share Value Plans Questions and Discussion

Teacher

Mobile Share Value Plans Questions and Discussion

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

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Message 1 of 574
Employee

Re: Mobile Share "No-Value" Plan

Hi mdgelfond, 

 

There are many different ways that you can keep your plan costs down while getting a new device. Using the Next plan will retain the $25 a month charge. You can also keep your lines out of contact and will still continue to save. Additionally buying a device outright at full retail price will keep the $25 monthly savings. 

 

I don't know what plan you were on before, but in most cases even with the upgrades and any next payments will usually be lower than what you had before. 

 

Hope this helps!

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 301 of 574
ACE - Expert

Re: Mobile Share "No-Value" Plan

The problem with most people is that they want the lower price AND subsidized phones. They don't care that they are paying about the same as they were before after they upgrade, they are upset because they lose the discount.
They can't have it both ways. How can we make people understand, if you go on the new shared plans, you will now pay for your phone. Yes, you get a cheaper plan once the contract has been completed, but one way or another you will pay for the subsidized phone.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 302 of 574
Guru

Re: Mobile Share "No-Value" Plan

I like the next option. I recently paid off my phone and now have the $45 plan so the bill is reasonable. If I got a two year phone the monthly plan would go up to 60. When I need a new phone I'll compare what the phone costs and if the next payment makes it more than 60, I might as well do the two year and save a few. An new iPhone would most likely be cheaper on the two year

a few variables make it depend on what's cheaper.
Message 303 of 574
ACE - Expert

Re: Mobile Share "No-Value" Plan


MicCheck wrote:

mdgelfond wrote:

May 13, 2016 is the date i will be dropping AT&T due to poor business practices.

 

I signed up for the "awesome" value plan, to find out the hard way that as soon as you upgrade one of your phones, the $25 monthly discount is pulled out from under you for that line. What kind of service is that? Beyond pathetic. I've been a loyal customer since the "brick" cell phone, and this is how they treat me.

 

Looking to see if Sprint or any other carriers are willing to pay for the $773 cancellation charges to switch.

 

I will also be dropping UVerse, I don't want to support AT&T in any way, shape or form. Shame on you AT&T!!


In the terms and conditions, AT&T clearly states, "To keep discounted pricing while upgrading to a new phone, you must purchase via AT&T Next, purchase at full price, or bring your own phone." Should a rep have mentioned this as well. I think so. Does it mean AT&T has bad business practices if they didn't? Nope.


Personally, I've done all of my upgrades online so if the OP did the same, there may not have been any CS rep to mention that. Now, how is it the OP did not know about this when they signed up for the mobile share plan is anyone's guess. I knew the day the plans were announced that there would be no more subsidized upgrades and that I would be paying full price for phones if I switched. How so many people are missing that is a mystery to me. 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 304 of 574
ACE - Master

Re: Mobile Share "No-Value" Plan


mdgelfond wrote:

May 13, 2016 is the date i will be dropping AT&T due to poor business practices.

...

It is is as bad as you seem to think, you always have the option of paying an ETF and getting out of the contract now.  A one time charge of about $350 to not have to do business with a comany you distrust is not a bad deal rather than paying them the $25/month for 24 months that your bill changed in price.  It could even save you money while getting you away faster.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 305 of 574
Scholar

Re: Mobile Share "No-Value" Plan

I have to say that when I signed up for this plan several months ago the info was readily available and I knew full well that if I upgraded with a subsidy I would lose the savings.  I tend to over research something before I do it though. 

Message 306 of 574
Tutor

Re: Mobile Share Value Plans Questions and Discussion

I am also one of the many who feel deceived by the price increase on my most recent bill.

 

I think the bigger issue is that during my 10 years as an AT&T customer, an upgrade to a device historically has not equated to a price increase to my monthly bill, minus the $36 activation fees.

 

When I switched my grandfathered unlimited data plan and other lines to a mobile share plan, I did it under the pretense that I would be saving money monthly and the price decrease (4 lines for $160) was only AT&T trying to stay competitive to the price decreases of T-Mobile and their un-carrier movement.

 

I asked AT&T on the phone if my monthly fees would go up if I upgrade. I was also misinformed, and the only thing they say now is "I am sorry for the misinformation." Oh, and that Customer Service Summary... Let me assure you it was not produced during my upgrades, AT&T could not explain to me where to find it, or where it is during the upgrade process online, and had to email it to me on my last call to them.

 

And I still don't understand how NEXT is a better deal.  If I pay $15 a month on next, plus the average of $25 or more a month per phone, I am still at $40 a month per line.

 

Shame on me for not reading the fine print and realizing an upgrade would cost me $25 more per month, and for believing what I am told from AT&T Customer Service.

 

Shame on you AT&T for your deteriorating customer service, and your total disregard for long time customers.  Between this, and other recent issues I have had with AT&T that are off topic of this post, I am beyond fed up.

 

After so many wasted hours on the phone, attempting to correct this issue, I can only do 2 things at this point.

1. Vote with my wallet by not giving AT&T my business any longer

2. Ensure others are aware of how this plan truly works.

 

And remember, if something sounds too good to be true, it usually is.

 

Message 307 of 574
Highlighted
Employee

Re: Mobile Share Value Plans Questions and Discussion

Your definetly right, it is a shame that that information wasn't well disclosed.

Customers I personally talked to, I explained it as a temporariy discount, and planned for the inevitable contract pricing.

 

Some customer decided not to change, but many did.

 

As far as the AT&T Next. For plans under 10gb, the discount for being out of contract or in att Next is $15.

The pricing when comparing that is very close. AT&T Next is just slightly more convenient, in terms of flexibility, but pricing wise, it's almost the same

With the 10gb+, the discount is increase to $25. Then it seems overwhelmingly less expensive that contract options.

Example:

Iphone 5s

Contract $199.99 + $36 upgrade fee ~ $236 + tax

AT&T next 18:

($27.08 price of the phone - $15/$25 discounts) x24 months  ~ (12.08/2.08) x 24 months  ~  $290 / $49 + tax

 

That's an example, other phones will have varying degrees, but that's the rough breakdown

-Alex

 

Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 308 of 574
ACE - Master

Re: Mobile Share "No-Value" Plan


mdgelfond wrote:

May 13, 2016 is the date i will be dropping AT&T due to poor business practices.

 

I signed up for the "awesome" value plan, to find out the hard way that as soon as you upgrade one of your phones, the $25 monthly discount is pulled out from under you for that line. What kind of service is that? Beyond pathetic. I've been a loyal customer since the "brick" cell phone, and this is how they treat me.

...

Well,  removal of a discount given to you for not having a contract only seems fair if you sign a new contract.  Others have already said how you could have kept the discount, and probably even have saved a little money over the 2 year period that a contract subsidy would have convered.

 

The "out-of-contract" discount was clear to me before I ever made the decision to switch my service.  I made sure I fully understood that if I signed a new contract that I would pay an additional $600 over the life of the 2 year contract.  I also understood that if I paid the full price for my next iPhone I would only be paying $450 more than if I got a contract subsidized one.  For me, it was easy to see that paying full price was $150 cheaper over 24 months than buying with a contract subsidy.  Whether I choose to pay that all at once, or use a NEXT program is still undecided, but I have several months before I intend to upgrade so I still have time to make that decision.

 

Since you mention the $25 discount, your numbers should be almost identicle to mine.  The only difference may me is that you aren't purchasing an iPhone, so the contract subsidy may even be less allowing you to save more money by purchasing at full price.  If you are within your 14 day period, you can still return your phone and get your new contract voided to regain your discount.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 309 of 574
Contributor

Re: Mobile Share Value Plans Questions and Discussion

I am running into the same situation. H ALowever when I called on APril 4th and spoke to Adriana (employee ***)- she never explained the upgrade price increase. I specifically asked about upgrading my parents phones to iphones when they had their upgrades this month. She told me that this was the best plan at $160, and I'd be saving so much money. It is also in the notes that I asked about the upgrades and she wrote she told me it would be $160 for all four phones. ATT has done nothing to accomodate their mistake, execpt tell me sorry. I am not filing a complaint with the BBB in regards to this employee.

 

[Edited for privacy.]

Message 310 of 574
Teacher

Re: Mobile Share Value Plans Questions and Discussion

I for one couldn't be happier with the new pricing structure.  It's gives me the choice to buy unlocked phones and saves me $25/line for staying off-contract.  If I end up buying an unsubsized flagship phone, the overall cost pretty much works out the same as being on-contract.  $25/mo line savings equates to $600, which is not coincidentally the cost of most flagship smartphones.  Of course, when you buy on-contract you normally are paying $200 up front, so you are still saving appx $200 over the life of the 2-year term.

 

What REALLY makes the new pricing structure worthwhile is if you buy less expensive phones like the Moto X, Moto G, or Nexus 5.   For example, I bought a Nexus 5 for $350 and a Moto G with LTE for my daughter for $230.   We both save $25/line, so over the long term, we are saving several HUNDRED dollars by removing the built-in subsidy that contracts include.

 

Should they be making this more clear and warn customers instead of making it seem like just a price drop?  Yes, they should.  But for the savy customer, the new pricing structure can actually save you significantly.

Message 311 of 574
Mentor

Re: Mobile Share Value Plans Questions and Discussion

This is the most valuable contribution to this very long conversation so far. Thanks for the suggestions of other phones!
Message 312 of 574
Contributor

Re: Mobile Share Value Plans Questions and Discussion

amazing part is b4 i would renew my 4 lines for 800$ to get 4 new phones and pay 250 a month and now i pay 160$ for the phone (axes) and pay 390 a month how is this even cheaper its not just shady its an outright lie a froud and a rip off and now they tell me i cant go back to my orriginal plan of course not because they also didnt tell me that after 14 days i cant go back

Message 313 of 574
Contributor

Re: ATT $160 per month for 4 lines is not actually $160!!

its a rip off dont sit there and lie to people
Message 314 of 574
ACE - Expert

Re: Mobile Share Value Plans Questions and Discussion


yesiel1 wrote:

amazing part is b4 i would renew my 4 lines for 800$ to get 4 new phones and pay 250 a month and now i pay 160$ for the phone (axes) and pay 390 a month how is this even cheaper its not just shady its an outright lie a froud and a rip off and now they tell me i cant go back to my orriginal plan of course not because they also didnt tell me that after 14 days i cant go back


In the long run, it may be cheaper, unless you upgrade phones whenever you are eligible. Once the phone is paid for, you no longer pay for it and then pay only $160 per month (plus taxes). 

This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 315 of 574
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