Mobile Share Value Plans Questions and Discussion

Teacher

Mobile Share Value Plans Questions and Discussion

[ Edited ]

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

Message 1 of 574 (115,454 Views)
Expert

Re: ATT $160 per month for 4 lines is not actually $160!!


rgcentry wrote:

It's basically a scam. It is not explained and it's just a way to trick you into changing plans. They should just say you will save money UNTIL you want to upgrade and then you are screwed. For someone who has been loyal for 14 years, it's disappointing to say the least. We are iphone users, with 4 iPhones and one ipad and we were looking forward to the release later this year; however, we may have to look into getting new phones with new carrier. AT&T should be ashamed of themselves. Things like this are what's wrong with the world.. it's greed, plain and simple. 


No it is not a scam, it is documented on the website and it is documented on the tv adds on the final display

 

Message 196 of 574 (1,894 Views)
Expert

Re: Family plan is not as advertised.


rgcentry wrote:

You all should be ashamed. You know it's misleading and basically a scam..a trick. Greed is the downfall of many.. Remember that. 


final word - read the agreement before you sign it, makes for less surprises that if you just blinding sign.Not reading the terms is neither a scam nor misleading

Message 197 of 574 (1,892 Views)
Tutor

Re: Billing for Mobile Share Value plan

beware of the mobile share billing!   I just upgraded one phone of the four and now it is no longer $160, instead they are going to bill me an addtional $25 for the upgraded line. 

 

       All I can get out of ATT is that "you signed the contract".  and they are correct, Smiley Sad

 

Well Dummy me for not reading the extra small print.       What the biggest urk is, is that the offer is still at their web site to new customer at $160. .   I have never never never had an issue with contracts be upcharged before and I have been a customer since 2001.   So this was unexpected!

      So I will take my $500 monthly I pay for all my services  and move on. I will just have to suck it up until all of the  four lines contract expires. 3 will be with in a few months and I will adjust my plan as they expire until I am down to the one, which will expire in only 22 months. 

 

hum.... loose $500 monthly over a $25 monthly issue.  I believe that is a net lose of $475 monthly.  

 

just be aware of upgrading phones on this plan! Smiley Frustrated    

 

Message 198 of 574 (1,901 Views)
ACE - Master

Re: Billing for Mobile Share Value plan


jhcoburn wrote:

beware of the mobile share billing!   I just upgraded one phone of the four and now it is no longer $160, instead they are going to bill me an addtional $25 for the upgraded line. 

 

       All I can get out of ATT is that "you signed the contract".  and they are correct, Smiley Sad

 

Well Dummy me for not reading the extra small print.       What the biggest urk is, is that the offer is still at their web site to new customer at $160. .   I have never never never had an issue with contracts be upcharged before and I have been a customer since 2001.   So this was unexpected!

      So I will take my $500 monthly I pay for all my services  and move on. I will just have to suck it up until all of the  four lines contract expires. 3 will be with in a few months and I will adjust my plan as they expire until I am down to the one, which will expire in only 22 months. 

 

hum.... loose $500 monthly over a $25 monthly issue.  I believe that is a net lose of $475 monthly.  

 

just be aware of upgrading phones on this plan! Smiley Frustrated    

 


Yes, the "upcharge" you mention is documented all over the AT&T Mobile Share site because it is a new feature.  So many people have been complaining that they finished their 2 year contract and didn't get a new phone, but still had to pay a higher fee for their monthly services to subsidize a phone which was already paid off (the contract fulfilled).  AT&T answered this complaint by offering off-contract discounts to customers who do not purchase contract subsidized phones when they have the Mobile Share plans.  When you elect to purchase a subsidized phone, your monthly fee goes up to pay for that subsidy now.

 

AT&T offered you a discount by allowing you to not pay that contract subsidy for the remainder of your pre-existing contract if it was in effect before 02/01/2014, and you quickly took advantage of that, so why should you complain when you sign a new contract and no longer get that off-contract discount on your phone service?  If your purchased your new contract phones within the last 14 days, you can still return them and get your off-contract discounts back.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 199 of 574 (1,896 Views)
Highlighted
Tutor

Re: Billing for Mobile Share Value plan

you say complaining and I say taking action!  Moving my $500 elsewhere.  

 

Like I said, they will have a small bit of that, 1 line,  for an addtional 22 months, not that I an counting!      I am just advising those who sign up for this plan to read the small print upon getting a upgraded phone. Certainly wish, someone has advised me!!!!

 

 I was not verbally told of the new charges and it was "surprize" on my bill.   Again, Not that they are required to tell me,   I should of read it,    ATT got me after 14 years!

Message 200 of 574 (1,880 Views)
Scholar

Re: Family plan is not as advertised.


kdfederer wrote:
Most of the carriers are doing away with the subsidized phone plans. What should AT&T do that could make you understand that if you use a subsidized upgrade, you costs go up. The ads specifically state that it is OUT OF CONTRACT PRICING. Does no one understand what the means?

It is not clear period. Down in the middle it states, "No Annual Contract". That could mean anything like this new plan does not require a 2 year agreement. Why doesn't it state, " Does not include the cost of the phone"

 

If it is so clear how come so many people and ATT employees don't understand it.

Message 201 of 574 (1,818 Views)
Mentor

Re: Family plan is not as advertised.

And the thing is that I have 5 two and three year old phones on my plan. They're NOT "subsidized" and I still had to fight an argue with numerous people to keep my plan as low as it is. I went to the AT&T store and we calculated how much it would cost to do a "free upgrade." With the extra it would cost for the change in my plan I would be paying much more than just buying the phone outright. 

 

The wholesale on those phones is probably half of retail so you know really could subsidize them, rather than making it more expensive to use the plan.

 

The thing that got me in this forum was when my son broke his phone that was eligible for an upgrade anyway. The agent OFFERED to send a new phone (I didn't ask for it) and promised me that it would not cost me ANYTHING (I asked repeatedly because of the history with them). When I finally figured out that he lied it was supposedly too late to go back. Finally, we sent the new phone back and I fixed the old one myself. 

 

They still send survey texts but I stopped replying to them.

Message 202 of 574 (1,813 Views)

Re: ATT $160 per month for 4 lines is not actually $160!!

I switched my plan from two unlimited data lines to this "deal" and had a chat conversation with a rep on feb.2nd. and was told that I can upgrade my two none data phones to to a two extra years contracted smart phone and would be billed $15/month/phone. BUT when the bill come it's $40/month/phone for those two phones. I've been having to call in and pleaded my case every month since.
Message 203 of 574 (1,721 Views)

Re: Mobile Share Value Plans Questions and Discussion

I'm being told 72 hrs wait too, right now... however I have the chat log to prove that I was told of the $15/phone/month was include any new two years upgrade phones if my phone was due for an upgrade.
Message 204 of 574 (1,720 Views)
ACE - Expert

Re: Mobile Share Value Plans Questions and Discussion

you only get the $15 per phone line if you do NOT get subsidized phone pricing. If you get a subsidized phone upgrade, you enter a 2 year contract and that pricing is ONLY good on out of contract phone lines.
This is a user to user forum. I am a user, just like almost everyone else on the site.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 205 of 574 (1,712 Views)
Contributor

Re: Family plan is not as advertised.

I wish that we would have known that we had to upgrade prior to February 1 of this year to remain with the 15 dollar per line plan...that must be AT&Ts best kept secret from loyal customers.

Message 206 of 574 (1,705 Views)
Scholar

Re: Family plan is not as advertised.

For anyone (still) considering whether to go with MSV...it simply boils down to this--if the lure of paying subsidized pricing for device upgrades without seeing your monthly bill go up is critical, then stay on your current plan--i.e., don't switch to MSV...but if the lure of potentially seeing a lower monthly bill while gaining certain wireless plan features (e.g., unlimited minutes or tethering) is worth the risk of possibly having to pay way more for your next device upgrade--or, seeing your per-line cost go up if you don't elect to go with Next, then by all means go with MSV.

 

Me--I realize that by going with MSV, if I ever decide to upgrade my phone to the next latest and greatest device, it will cost me way more out of my pocket than it would have cost me to upgrade my phone had I elected to stay with my previous wireless plan.  Basically, I am gambling that I will be using my current iPhone for some time to come...and if I ever decide that I want a better/newer phone...I'll cross that bridge if/when I get to it.

Message 207 of 574 (1,678 Views)
ACE - Master

Re: Family plan is not as advertised.


jane697 wrote:

...

Me--I realize that by going with MSV, if I ever decide to upgrade my phone to the next latest and greatest device, it will cost me way more out of my pocket than it would have cost me to upgrade my phone had I elected to stay with my previous wireless plan.  Basically, I am gambling that I will be using my current iPhone for some time to come...and if I ever decide that I want a better/newer phone...I'll cross that bridge if/when I get to it.


One thing to consider is that if you squirrel away that $25/month you are saving by being on the MSVP, it will only take you 18 months to save up the difference in cost between a contract subsidized iPhone and an off-contract purchase of an iPhone (since the contract subsidy is $450 off the purchase price).  This means that you could save enough money to pay that contract subsidy, and still have an extra 6 months of that $25/month (total of $150) saved over the 2 year term that you would have been under contract.  It may seem like it will cost you more for your phone, but in the end, you are paying less total for phone and service if you have that 10GB or higher MSVP.  If you have a MSVP  less than 10GB per month, then you might actually be cheaper to keep your current plan because you only save $15/month, so it would take you 30 months to save the $450 contract subsidy, which is longer than your 24 month contract would be.

 

People often forget to include the total cost over the full term when comparing which option is better.  If you just look at the MSVP monthly cost, then it's generally far better.  If you just look at the phone cost then the MSVP is generally far worse, but when you look at the two together (since you have to pay for both), the total difference is relatively small and which is better would depend upon your exact situation.


Jerry B.
"GeekBoy"

--

For additional help, please send a PM to ATTCustomerCare.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 208 of 574 (1,663 Views)

Re: Mobile Share Value Plans Questions and Discussion

Im in a similar situation. I bought two refurbished at&t phones so i could switch from verizon and get that plan for $130.00 a month. I did all of my agreement on the phone with an at&t rep that assured me that i had that plan. He told me that my first bill would be a little higher due to activation fees of $36.00 per line. So now im expectin my first bill to be around $220.00 because i get a discount through my employer. Yall just take a geuss what my first bill is. Try $417.00. I call them and they tell me that i dont qualify for that $130.00 a month plan. Now im in a two year contract that i was lied into. They said my only option was to pay $600.00 to buy out the contract that i didnt want in the first place. I guess in todays world, a mans word is worthless or atleast a mans word that works for at&t. I guess yall can tell that im not a very happy customer.
Message 209 of 574 (1,645 Views)
ACE - Master

Re: Mobile Share Value Plans Questions and Discussion


Buckfever40 wrote:
Im in a similar situation. I bought two refurbished at&t phones so i could switch from verizon and get that plan for $130.00 a month. I did all of my agreement on the phone with an at&t rep that assured me that i had that plan. He told me that my first bill would be a little higher due to activation fees of $36.00 per line. So now im expectin my first bill to be around $220.00 because i get a discount through my employer. Yall just take a geuss what my first bill is. Try $417.00. I call them and they tell me that i dont qualify for that $130.00 a month plan. Now im in a two year contract that i was lied into. They said my only option was to pay $600.00 to buy out the contract that i didnt want in the first place. I guess in todays world, a mans word is worthless or atleast a mans word that works for at&t. I guess yall can tell that im not a very happy customer.

Your mistake as I'm sure you know by now was buying those 2 refurbished phones at the 2 year contract subsidized price. That is why you are in a 2 year contract and that is why you are not getting the $130/month cost. You only get the lower cost if not under contract. However, your monthly bill should be $180, not $417. That first bill is often scary high because it includes up to 2 months of service plus the activation fees. 

 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 210 of 574 (1,642 Views)
Share this topic
Announcements

Welcome to the AT&T Community Forums!!! Stop by the Community How-To section for tips on how to get started.