Mobile Share Value Plans Questions and Discussion

I don't get it.  I am not under contract.  I have 4 smartphones.  I must have already paid for those phones many times over under the subscription plan.  I have two iPhone 4S and two iPhone 5.  So it's kind of like I am "bringing my own phone" as it were.  If I cancelled my current plan, I would keep all these phones, is what I am saying. 

Regardless, the CSR told me I would HAVE TO BUY NEW PHONES and pay 40 dollars per phone PLUS 22 dollars a month (some kind of payment plan for the new hones I don't need).  I'm not complaining about the CSR, she was very professional and courteous. 

I don't care how much you try to justify the message of the commercial, it is extremely misleading and simply a time waster.  In fact, I probably would have never even looked into changing my plan or my carrier until this, what can only be called bait and switch, commercial spot.   

So what does ATT want me to do?  Move to Verizon? Because that's probably whats going to happen after what has to be 20 plus years...

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@mannye wrote:

I don't get it.  I am not under contract.  I have 4 smartphones.  I must have already paid for those phones many times over under the subscription plan.  I have two iPhone 4S and two iPhone 5.  So it's kind of like I am "bringing my own phone" as it were.  If I cancelled my current plan, I would keep all these phones, is what I am saying. 

 

Regardless, the CSR told me I would HAVE TO BUY NEW PHONES and pay 40 dollars per phone PLUS 22 dollars a month (some kind of payment plan for the new hones I don't need).  I'm not complaining about the CSR, she was very professional and courteous. 

 

I don't care how much you try to justify the message of the commercial, it is extremely misleading and simply a time waster.  In fact, I probably would have never even looked into changing my plan or my carrier until this, what can only be called bait and switch, commercial spot.   

 

So what does ATT want me to do?  Move to Verizon? Because that's probably whats going to happen after what has to be 20 plus years...

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You got bad information from that CSR. You are definitely able to keep the phones you have on the mobile share plan and your per phone price will be $15. You do not have to buy new phones. If you did buy new phones and had to pay $22/month for each phone, that is the Next plan and your per phone price for service would still stay at $15, not $40. Please call again, you definitely got bad information.

OK..  I did call again and I take back the professional part about the initial CSR...courteous, but completely wrong. 

I was told that the plan was $160 and that adding an extra line for a non-smart phone would be $15 making the new plan $175 a month which is exactly how the commercial represents (minus, of course, the extra line).  That's a much better deal than the average $370-$400 I have been paying. 

I don't understand what everyone is complaining about.  I was understandably furious when I thought I was going to be forced to purchase phones, in which case everyone would be correct in complaining. 

However, plans that include a phone in the price are very clear about that.  Why? Because most plans DO NOT include a free phone!  Especially a smart phone like an iPhone 5. 

If it did, I suspect "FREE iPHONE 5!!!" would be front and center in the commercial!  Sure, there are some two year plans that offer a "free phone" but we all know that phone isn't really free.  Just like the subsidized iPhones that come with most plans... they don't really cost me $199...  They cost me a two year commitment with the carrier PLUS $199.  

Now let's see if my good mood remains when that first bill comes..  I will be updating either experience.  I hope it ends up being a good one!

3 Lines for 145 dollars  ? Big Lie~

So I was using ATT since 2008. I was okay with horrible ATT service, I didn't have any complain. And now they made me to change this new plan that there isn't no discount. Wow. Basically, I had no contract before March. After I've seen your TV commercial that using 3 lines for $ 145, I decided to change my plan. I changed it and got a new phone. WhatTheH, bill isn't cheaper. I didn't get any discount for the line that I upgraded. You pisssed me up. Now I can't wait to switch to verizon. I am calculating ETF. Because I am not that stupid to pay 24 months *$40 = $960 for nothing. I am trying to contact you, but at&t chatting is useless. 

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@mgood2 wrote:

3 Lines for 145 dollars  ? Big Lie~

 

So I was using ATT since 2008. I was okay with horrible ATT service, I didn't have any complain. And now they made me to change this new plan that there isn't no discount. Wow. Basically, I had no contract before March. After I've seen your TV commercial that using 3 lines for $ 145, I decided to change my plan. I changed it and got a new phone. WhatTheH, bill isn't cheaper. I didn't get any discount for the line that I upgraded. You pisssed me up. Now I can't wait to switch to verizon. I am calculating ETF. Because I am not that stupid to pay 24 months *$40 = $960 for nothing. I am trying to contact you, but at&t chatting is useless. 

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The two things that are in bold contradict each other, so I take it that AT&T didn't make you change your plan.

If you saw the TV commercial, you saw that there is a statement in the commercial that states that the pricing is for no-contract plans.  If you chose to renew your contract, you chose the higher price, as well.

It's basically a scam. It is not explained and it's just a way to trick you into changing plans. They should just say you will save money UNTIL you want to upgrade and then you are screwed. For someone who has been loyal for 14 years, it's disappointing to say the least. We are iphone users, with 4 iPhones and one ipad and we were looking forward to the release later this year; however, we may have to look into getting new phones with new carrier. AT&T should be ashamed of themselves. Things like this are what's wrong with the world.. it's greed, plain and simple. 

You all should be ashamed. You know it's misleading and basically a scam..a trick. Greed is the downfall of many.. Remember that.