Mobile Share Value Plans Questions and Discussion

We are just a few of the victims of this very bad marketing scheme.

I have been totally misinformed by att about this plan. Before switching I had a lengthy conversation with a representative so I could make an educated decision on whether i wanted to switch. I was repeated told that switching would not have any effect on my upgrades which all four of our lines had due. we switched over and then both my daughters upgraded and then their phone charges went from $15 per phone to $40.This will make my plan more expensive then what it was prior. I called and spoke to a supervisor who stated he couldnt help me but would request a call from his supervisor for me that i would recieve in 24 to 74 hours. 2 weeks later no call. I called again today and this supervisor was noce and wanted to help because he saw that I was completely misinformed and agreed the charges were unfair based on information I was given but said his system will not allow him to help me and fix this problem. I have been a customer for over a decade and think this misrepresentation is completely unacceptable and an unfair business practice. I should not be charged for things I was told would not be the case and should be given an option to have this corrected by someone

You say your daughters upgraded their phones? did they get smartphones? if so the system will automaticly add the 25.00 data plan to any smart phone. Theres no way around this, if you have a smart phone you get the data plan. I found this out the hard way when my kids decided to go in and purchase iphones for themselves and got a bill for an additional 50.00.

as well as we ALL have had smartphones for years. I was told the mobile share plane would reduce my monthly cost from $260 a month to $160 a month. It would NOT have any effect on any upgrades we had coming to us and upgrading would change nothing. This clearly was and is misleading. This is ATT policy and it was violated

AT&T's Code of Ethics - Fair Dealing:

VIII. Fair Dealing

We have a history of succeeding through honest business competition. We do not seek competitive advantages through illegal or unethical business practices. Each employee, officer and director should endeavor to deal fairly with the Company's customers, service providers, suppliers, competitors and employees. No employee, officer or director should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any unfair dealing practice.

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@cla12170 wrote:

I have been totally misinformed by att about this plan. Before switching I had a lengthy conversation with a representative so I could make an educated decision on whether i wanted to switch. I was repeated told that switching would not have any effect on my upgrades which all four of our lines had due. we switched over and then both my daughters upgraded and then their phone charges went from $15 per phone to $40....

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What happened to you is exctly what the AT&T web site indicates should happen.  Regretfully, you were mislead when you discussed this with a clerk who helped you.  If you are within your 14 day period, you can return the upgrades, and your daughters can revert back to their old phones and you should be able to get your phone bill reduced back to the previous level.  Once that happens, you can look into the other options for getting new phones.  If you use the NEXT program, you can get them new phones which will not impact your monthly service, but you will be adding a monthly installment for the phone onto your phone bill, and that might be similar to (or maybe more than) the increase from getting a new contract phone.  The other option you would have would be to pay the full price for the new phone and that would prevent other changes to your current monthly bill.  I don't know if they can do this, but you could attempt to "negotiate" a change to your phone service where you pay the full price for the new phone and convert it from subsidized to non-subsidized.  They might be able to do that with you, especially of you are very near your purchase date.

Additionally, you should make sure that you contact AT&T about the clerk who gave you information which was misleading.  When I encountered this issue, I did that, and I was contacted by AT&T about my situation.  They took my information and brought it to the store manager's attention for him to work with that clerk.  They do take those complaint seriously, if you voice them properly.

The problem is that AT&T agents need to TELL customers that they're going to increase their plan. I asked at least a dozen times when I was agreeing to it and was told over and over again that nothing was changing. It was an outright lie.

There IS NO FINE PRINT when you're on the phone with an agent. They need to be honest with customers and tell the truth about the hidden costs. I asked repeatedly and they kept telling me there was no cost change.

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@cla12170 wrote:

as well as we ALL have had smartphones for years. I was told the mobile share plane would reduce my monthly cost from $260 a month to $160 a month. It would NOT have any effect on any upgrades we had coming to us and upgrading would change nothing. This clearly was and is misleading. This is ATT policy and it was violated

 

AT&T's Code of Ethics - Fair Dealing:

VIII. Fair Dealing

We have a history of succeeding through honest business competition. We do not seek competitive advantages through illegal or unethical business practices. Each employee, officer and director should endeavor to deal fairly with the Company's customers, service providers, suppliers, competitors and employees. No employee, officer or director should take unfair advantage of anyone through manipulation, concealment, abuse of privileged information, misrepresentation of material facts, or any unfair dealing practice.

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It is also on the TV add at the bottom of the screen