Mobile Share Value Plans Questions and Discussion

Teacher

Mobile Share Value Plans Questions and Discussion

[ Edited ]

Beware.. The $160 per month plan for 4 smart phones with ATT is pretty shadey. They don't tell you that you are required to pay for 4 smart phones at full retail price. Maybe that small detail is buried somewhere in the fine print when the adds on TV play, but make sure you know exactly what you are paying for before jumping onto this.... It's very, very tricky. 

Message 1 of 574 (115,449 Views)
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Expert

Re: Family plan is not as advertised.

[ Edited ]

dmapr wrote:

wingrider01 wrote:

Actually it is disclosed, if you would add the phone utilizing the Next plan it is 15.00, but if you want a subsidized phone it is 40.00

 


 LOL, your screen shot is the perfect example of it not being disclosed. Sure, it tells you all the cases of when it costs $15, but how much it'll cost on subsidy is nowhere in your example.


Maybe becasue I concentrated exactly on the fact that the words specificly state with Next plan or no annual service contract. It was stated that there is no disclosure that show the requirements for the 15.00, which according to the insert disproves that/ Maybe this one will work better for you becasue is specificly gives both the 15 and the 40 cost and what the requirements are for the 15.00 pricing. Notice the caveat at the bottom

 

http://www.att.com/shop/wireless/data-plans.html#fbid=yKiX0roX6QJ

 

 

 

Message 61 of 574 (4,576 Views)
Scholar

Re: Family plan is not as advertised.


GLIMMERMAN76 wrote:

it is what it is.  ATT states that you will pay full price when you upgrade.  I was told this when I switched to the new plan.  

 

It amazes me that people think they should get the 15 a month if you buy a subsidised phone.  That 25 extra covers the cost of the phone.  

 

What you should have done was buy a used smart phone and add it to the line.  Or better yet the moto g is only 179 bucks or nexus 5 for 350.  

 

If people want subsidised phones this plan is not for them.  This is for next customers or BYOD people


That might be because you don't just pay $15 a month on any plan.  For years people have walked in and paid from 1 cent to $199 and paid an upgrade fee and left with the same monthly charge. Now all of a sudden you go in and pay $199 for a 5s and a $36 upgrade fee and the bill increases by $25 a month.

 

Look how this works out. For the wonderful priviledge of agreeing to be an AT&T customer for 2 more years and get an Iphone 5c you get to pay $600 more in payments, $199 plus $38 upgrade fee for a grade total of $837. All this to upgrade one of your 4 lines.

 

You are right if you want a substidized phone this is not the plan for you.  Problem is AT&T employees did not explain the details till after people have signed up and tried to get a new phone.

 

Then there is the problen of charging people $40 instead of $15 when they brought an old phone into the plan. If you want to make AT&T the innocent party in this MVS plan you aren't looking very clearly.

Message 62 of 574 (4,569 Views)
ACE - Expert

Re: Family plan is not as advertised.


wingrider01 wrote:

Maybe becasue I concentrated exactly on the fact that the words specificly state with Next plan or no annual service contract. It was stated that there is no disclosure that show the requirements for the 15.00, which according to the insert disproves that/ Maybe this one will work better for you becasue is specificly gives both the 15 and the 40 cost and what the requirements are for the 15.00 pricing. Notice the caveat at the bottom

 

http://www.att.com/shop/wireless/data-plans.html#fbid=yKiX0roX6QJ

 

 


 Yep, this is a much better illustration. I think most complaints that I've seen here were specifically mentioning ads and store personnell interactions. I myself have not been confused by the pricing at all, but I only looked online. I haven't seen any ads and I haven't talked to anybody in a store so I have no idea what that experience is like.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 63 of 574 (4,552 Views)
Explorer

Re: Family plan is not as advertised.

Wow!  Unbelieavable how many people will not take responsibility for their laziness towards lack of detail.  I didn't need a rep to "spell it out" for me what would cost $40 and what would cost $15 per month.  I did a little homework before deciding to make the switch from my old plan to the new value plan.  And, as crazy as it may seem, I actually did the math before I decided to go from my HTC One to the G2 on the Next plan and go from the I-Phone 4 to a 5c for my son on the Next plan.  Why Next?  Because it was cheaper than buying a subsidized phone over the life of the contract.  Again, a rep didn't tell me that; I figured it out on my own.  People need to take a little responsibility for their choices and actions. 

Message 64 of 574 (4,544 Views)
Scholar

Re: Family plan is not as advertised.


urbhusker wrote:

Wow!  Unbelieavable how many people will not take responsibility for their laziness towards lack of detail.  I didn't need a rep to "spell it out" for me what would cost $40 and what would cost $15 per month.  I did a little homework before deciding to make the switch from my old plan to the new value plan.  And, as crazy as it may seem, I actually did the math before I decided to go from my HTC One to the G2 on the Next plan and go from the I-Phone 4 to a 5c for my son on the Next plan.  Why Next?  Because it was cheaper than buying a subsidized phone over the life of the contract.  Again, a rep didn't tell me that; I figured it out on my own.  People need to take a little responsibility for their choices and actions. 


You do realize that all these disclosures that are being printed are from the updated promotional add after a lot of the problems. They are much more detailed than the MVS plan add when it first came out.

 

The televison add and the phone reps in most cases didn't explain the change in cost you would get when there was an upgrade to the account. There are 1000's of unhappy customers. When you have this much confusion over a plan with customers and AT&T employees the problem is with the plan roll out and not being lazy.

Message 65 of 574 (4,527 Views)
ACE - Master

Re: Family plan is not as advertised.


T-Boy wrote:

GLIMMERMAN76 wrote:

it is what it is.  ATT states that you will pay full price when you upgrade.  I was told this when I switched to the new plan.  

 

It amazes me that people think they should get the 15 a month if you buy a subsidised phone.  That 25 extra covers the cost of the phone.  

 

What you should have done was buy a used smart phone and add it to the line.  Or better yet the moto g is only 179 bucks or nexus 5 for 350.  

 

If people want subsidised phones this plan is not for them.  This is for next customers or BYOD people


That might be because you don't just pay $15 a month on any plan.  For years people have walked in and paid from 1 cent to $199 and paid an upgrade fee and left with the same monthly charge. Now all of a sudden you go in and pay $199 for a 5s and a $36 upgrade fee and the bill increases by $25 a month.

 

Look how this works out. For the wonderful priviledge of agreeing to be an AT&T customer for 2 more years and get an Iphone 5c you get to pay $600 more in payments, $199 plus $38 upgrade fee for a grade total of $837. All this to upgrade one of your 4 lines.

 

You are right if you want a substidized phone this is not the plan for you.  Problem is AT&T employees did not explain the details till after people have signed up and tried to get a new phone.

 

Then there is the problen of charging people $40 instead of $15 when they brought an old phone into the plan. If you want to make AT&T the innocent party in this MVS plan you aren't looking very clearly.


your price for the 5c is a little high there.  The 5c is 99.99 or 199.99 depending on size.  its also 549 off contract so next would be cheaper with this phone. 

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 66 of 574 (4,521 Views)
Scholar

Re: Family plan is not as advertised.

Bottom line--if having to pay not 1 penny more than the cost of purchasing a phone at subsidized pricing is important to your bottom line (other than any required taxes or upgrade/activation fees associated with purchasing a subsidized price phone), then your best bet is to stay on your grandfathered non-MSV plan.

 

If on MSV 10 GB or higher, then Next is the better way to go if looking to upgrade your phone since if you go with the subsidized pricing option on MSV, you will have to pay a minimum of $600 ($25 increase in per-line charge x 24 months) plus the cost of the subsidized phone itself, over the course of the 2-year contract--less, if you ETF but then you'd have to factor in the cost of the ETF.  OTOH if you're on a MSV 8 GB or lower plan, then Next may not absolutely be the best way to go--if you go the subsidized route, then it's $360 ($15 increase in per-line charge x 24 months) plus the cost of the subsidized phone--using iPhone 5s 16 GB as an example, subsidized phone cost is $200 + $360 for going subsidized, while Next price is $650 (spread over 20 or 26 months)...do the math and you'll see that subsidized is the better way to go in this case, cost-wise.

Message 67 of 574 (4,497 Views)
Explorer

Re: ATT $160 per month for 4 lines is not actually $160!!

There are 1000's of unhappy customers over this? Again, it took a little reading and personal accountability on my part to figure out what was best for me.
Message 68 of 574 (4,477 Views)
Tutor

Re: ATT $160 per month for 4 lines is not actually $160!!

Oh it was very confusing. We wanted to add my grandmother to our plan and switch to the new plan and the guy at the store ended up having us paying $500 for an iPhone 4S and our bill went from $162 a month to $180??? Unfortunately I had to spend 3 hours on the phone with AT&T fixing the problem. The customer service rep admitted that the store associate made the mistake, not me, but the point is the billing of it was made more complicated than it needed to be by the sales associate. Just another way that AT&T shows the most valuable part of what they do is take my paycheck.
Message 69 of 574 (4,472 Views)
Tutor

Re: ATT $160 per month for 4 lines is not actually $160!!

You are so right I have been with ATT for over 10 years and regretted it the whole time you have watch your bill very very closely if it was it for there good coverage I would have left years ago. 

Message 70 of 574 (4,468 Views)
Contributor

Re: ATT $160 per month for 4 lines is not actually $160!!

The new ads are a little more clear but when I sign up in February it was not only mine but the agent at Best Buy that understood it to be 160.00 per month for the 10g data shared with or without contract and had us turn in our old i phones in for 150.00 credit torward the new i phone 5s so that we only had to pay $1 for the new i phone 5s.  When she did the paper work it was coming up at the 260.00 amount and she called the service department and was told they would fixed it on there end to reduce it to 160.00.  It was a shock to me when I open my bill to see that I am paying 260.00 and nothing was done to reduce it and now AT&T is telling me that there is nothing they can do and that I have already gone over 14 days and cannot even get out of the misleading deal.  I switch from Verizon to lower my bill just to end up paying more each month.  

Message 71 of 574 (4,445 Views)
Tutor

Re: ATT $160 per month for 4 lines is not actually $160!!

you need to go directly to the supervisors and lay the hammer down!  be firm and to the point and do not back down.  they told you $160 and they are LEGALLY bound to that.  I've worked in marketing for 9 years and I know how businesses like AT&T and Verizon mislead customers.  if you stand firm and don't back down they will make the adjustment for you.  don't believe the garbage excuse "the computer won't let me..." men wrote the software, men can change it and it does happen.  I haven't paid a new device activation fee except for the first day we enrolled with AT&T.  it's a junk fee and AT&T can't tell you how it's spent.  So everytime we upgrade our phones I get it waived.  you can't successfully argue against sound reason and logic so they have to conceded.  keep trying, it's total garbage that they're doing you like this.

Message 72 of 574 (4,432 Views)
Scholar

Re: ATT $160 per month for 4 lines is not actually $160!!

[ Edited ]

troyspizza wrote:

The new ads are a little more clear but when I sign up in February it was not only mine but the agent at Best Buy that understood it to be 160.00 per month for the 10g data shared with or without contract and had us turn in our old i phones in for 150.00 credit torward the new i phone 5s so that we only had to pay $1 for the new i phone 5s.  When she did the paper work it was coming up at the 260.00 amount and she called the service department and was told they would fixed it on there end to reduce it to 160.00.  It was a shock to me when I open my bill to see that I am paying 260.00 and nothing was done to reduce it and now AT&T is telling me that there is nothing they can do and that I have already gone over 14 days and cannot even get out of the misleading deal.  I switch from Verizon to lower my bill just to end up paying more each month. 


How much were you charged for the iPhone5s (before the $150 credit was applied)?  If you were charged the subsidized price for the phone ($199/$299/$399 for 16/32/64 GB respectively)--meaning, no AT&T Next or you paying full retail price up front for the phone, then you would not qualify for the $160 MSV 10 GB deal.
If you didn't pay full price for the 5s (before trade-in credit) or agree to AT&T Next, you won't/don't qualify for the $160 offer.  The only ways you're getting the $160 deal is if you bring/use your existing phone regardless of whether you were still under 2-year contract as of 2/1/14 (which doesn't apply in your case since you stated that you upgraded to the 5s), purchase a new phone under AT&T Next, or pay the full retail price of the phone up front.  If you did anything that put you under a new 2-year contract (e.g., upgrade to a new phone under subsidized pricing) after 2/1/14, you don't get the $160 deal--or more accurately, those lines for which you did not either use your own phone, purchased a phone under Next , or paid full retail price for will not qualify for the $25/line discount (on MSV 10+ GB plans).
Message 73 of 574 (4,415 Views)
Scholar

Re: ATT $160 per month for 4 lines is not actually $160!!


jane697 wrote:

troyspizza wrote:

The new ads are a little more clear but when I sign up in February it was not only mine but the agent at Best Buy that understood it to be 160.00 per month for the 10g data shared with or without contract and had us turn in our old i phones in for 150.00 credit torward the new i phone 5s so that we only had to pay $1 for the new i phone 5s.  When she did the paper work it was coming up at the 260.00 amount and she called the service department and was told they would fixed it on there end to reduce it to 160.00.  It was a shock to me when I open my bill to see that I am paying 260.00 and nothing was done to reduce it and now AT&T is telling me that there is nothing they can do and that I have already gone over 14 days and cannot even get out of the misleading deal.  I switch from Verizon to lower my bill just to end up paying more each month. 


How much were you charged for the iPhone5s (before the $150 credit was applied)?  If you were charged the subsidized price for the phone ($199/$299/$399 for 16/32/64 GB respectively)--meaning, no AT&T Next or you paying full retail price up front for the phone, then you would not qualify for the $160 MSV 10 GB deal.
If you didn't pay full price for the 5s (before trade-in credit) or agree to AT&T Next, you won't/don't qualify for the $160 offer.  The only ways you're getting the $160 deal is if you bring/use your existing phone regardless of whether you were still under 2-year contract as of 2/1/14 (which doesn't apply in your case since you stated that you upgraded to the 5s), purchase a new phone under AT&T Next, or pay the full retail price of the phone up front.  If you did anything that put you under a new 2-year contract (e.g., upgrade to a new phone under subsidized pricing) after 2/1/14, you don't get the $160 deal--or more accurately, those lines for which you did not either use your own phone, purchased a phone under Next , or paid full retail price for will not qualify for the $25/line discount (on MSV 10+ GB plans).

You do understand that what you say is correct but that is not what he was told at Best Buy. When I go into a retail store and buy a product I expect to be told the price I am paying from a person that is authorized to sell AT&T products. If the sales rep had explained the extra cost he would have lost a sale. Do you think that might be part of the problem??

 

My wife went to an AT&T store in June 2012 and bought a new Iphone. No problem, we pay the $99, the upgrade fee, and buy her a data plan. I look at the bill today and I see a $2.99 charge for AT&T Roadside Assistance. I call AT&T and find out I have been paying $2.99 for the last 18 months for AT&T Roadside Assistance for a woman that already has Roadside assistance on her car from the car manufacturer. She never agreed or authorized this so the rep at the AT&T store just added it on his on. OK, maybe I should have looked closer at the 10 page bill before now, but this is why AT&T has so many problems.

 

Next, my Mobile Share Plan came out at the $15 per line like it suppose to be and the AT&T rep gave me a $50 credit for this service I didn't even know I had.

 

I ended up buying the AT&T Roadside Assistance on my daughters phone because her car does not have this coverage and if it works like they say its good protection for $2.99 a month.

 

Adding things you didn't approve and giving incorrect pricing is very poor business and will cost them customers.

Message 74 of 574 (4,372 Views)
Contributor

Re: Family plan is not as advertised.

They told me when I walked into the store I had to supply my own phones to get this deal!

 

Message 75 of 574 (4,250 Views)
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