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shahid_chep's profile

Contributor

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2 Messages

Saturday, April 13th, 2019 5:53 PM

Left USA 6 months ago, app doesnt work, system doesnt recognise the number and ATT sending Bills

Hi, I left USA on Nov 15 2018, right after the day when i am out of ATT coverage area, my AT&T app doesnt work. I clear all dues before leaving US. ATT sending bills every month, I tried hundreds of times but their system doesn't recognize my 10 digit number and says to visit nearest ATT service center. I sent email 3 months ago but didnt receive any reply, How someone can call ATT where i can talk to any human instead of this crappy automated system. I am trying for 6 months but unable to reach any solution. I would really appreciate if someone can provide any email or direct phone number instead of an automated system. I am simply tired to this mess, 

Community Support

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230.7K Messages

5 years ago

Hello @shahid_chep,

 

For assistance while you're outside of the United States, please call +1.314.925.6925, 24 hours a day, 7 days a week. It's a free call from your AT&T wireless phone.

 

Sean, AT&T Community Specialist

Contributor

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2 Messages

5 years ago

Thanks for reply
I called this number several times (since last 5 months). Automated system asks to put 10 digit phone number but the system doesn't recognize and call disconnects. I need any phone number associated with customer service where i can interact with human and solve the issue. They are sending me bills for no service.

Regards

Shahid

ACE - Expert

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64.7K Messages

5 years ago

Sending bills are do you have prepaid and autopay? If that is the case, you can cancel the credit card to stop the charges or call.

Community Support

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230.7K Messages

5 years ago

Hi @shahid_chep

 

Did you have prepaid or postpaid service with us? If you had postpaid, we may be able to assist you via chat.

 

Darais, AT&T Community Specialist

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