Explore & discover

Helpful Links

Left USA 6 months ago, app doesnt work, system doesnt recognise the number and ATT sending Bills

Contributor

Left USA 6 months ago, app doesnt work, system doesnt recognise the number and ATT sending Bills

Hi, I left USA on Nov 15 2018, right after the day when i am out of ATT coverage area, my AT&T app doesnt work. I clear all dues before leaving US. ATT sending bills every month, I tried hundreds of times but their system doesn't recognize my 10 digit number and says to visit nearest ATT service center. I sent email 3 months ago but didnt receive any reply, How someone can call ATT where i can talk to any human instead of this crappy automated system. I am trying for 6 months but unable to reach any solution. I would really appreciate if someone can provide any email or direct phone number instead of an automated system. I am simply tired to this mess, 

95 Views
Message 1 of 5
Administrator

Re: Left USA 6 months ago, app doesnt work, system doesnt recognise the number and ATT sending Bills

Hello @shahid_chep,

 

For assistance while you're outside of the United States, please call +1.314.925.6925, 24 hours a day, 7 days a week. It's a free call from your AT&T wireless phone.

 

Sean, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 2 of 5
Highlighted
Contributor

Re: Left USA 6 months ago, app doesnt work, system doesnt recognise the number and ATT sending Bills

Thanks for reply
I called this number several times (since last 5 months). Automated system asks to put 10 digit phone number but the system doesn't recognize and call disconnects. I need any phone number associated with customer service where i can interact with human and solve the issue. They are sending me bills for no service.

Regards

Shahid
Message 3 of 5
ACE - Expert

Re: Left USA 6 months ago, app doesnt work, system doesnt recognise the number and ATT sending Bills

Sending bills are do you have prepaid and autopay? If that is the case, you can cancel the credit card to stop the charges or call.

Award for Community Excellence 2019 Achiever*
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Message 4 of 5
Administrator

Re: Left USA 6 months ago, app doesnt work, system doesnt recognise the number and ATT sending Bills

Hi @shahid_chep

 

Did you have prepaid or postpaid service with us? If you had postpaid, we may be able to assist you via chat.

 

Darais, AT&T Community Specialist


Need help?
Ask a question to get help from the AT&T Community or support from AT&T specialists. If this reply helped you please use Accept solution to mark it as an Accepted Solution.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 5 of 5
Share this topic
Share this topic
Announcements...

Are you Missing Your BOGO Credits? If so, QuarryRye can you help figure out what happened and what to do about it!

Additional Support